Razer Raiju Tournament Edition Support
Common Questions
Will my controller work with Sony PS5?
Your controller will work with PS5 only when used with PS4 games. For more information, check out this page.
How do I know the Razer Raiju Tournament Edition is charging?
When the controller is turned off and switched to Bluetooth mode, the status LED of the controller will be lit red when the controller is charging. When the controller is fully charged, the LED will turn off.
Can I use my Razer Raiju Tournament Edition on the PC?
Your Razer Raiju Tournament Edition controller is fully compatible with any computer running Windows 7 and above.
How long does it take to fully charge the Razer Raiju Tournament Edition?
The Raiju Controller takes about 4 hours to be fully charged. In Bluetooth mode when the controller is powered off, the status LED will light up red when the controller is charging and go off when it is fully charged.
What comes in the box of the Razer Raiju Tournament Edition?
The Razer Raiju Tournament Edition contains the following:
- Razer Raiju Tournament Edition Gaming Controller for PS4
- USB to Micro-USB cable
- Important Product Information Guide
How many Razer Raiju Tournament Editions can I connect with my PS4?
You can connect up to 4 Raiju controllers with the PS4.
What does the Razer Raiju Tournaments Edition’s Hair-Trigger Mode/Trigger Stops mean?
The Trigger stops on the Raiju TE reduce the travel distance of the two main triggers, enabling quick-firing action to deliver the competitive edge. With reduced trigger depth activation, in-game weapon fire or trigger action is executed significantly faster.
My Raiju Tournament Edition is not working properly. What is the latest firmware available for my controller?
We have a firmware updater available that might fix that issue for you! You will be required to download it to a Windows PC before you can use it to update your Razer Raiju Ultimate controller. Please see the table below as reference for the latest versions and download the firmware for your unit.
| Current Firmware | Latest Firmware |
| v1.00 or v1.01 | v1.03 |
| v1.04 | v1.05 |
You can watch this demo video to see how it’s done.
How do I clean my Razer controller?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.
To clean the body of your Razer controller please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.
Troubleshooting
The Razer controller does not work on PS5 games?
The Razer controllers will work with supported PlayStation 4 games on PlayStation 5,
however it will not be compatible with PS5 titles as confirmed by Sony. Please check out PlayStation 5: Answering your questions on compatible PS4 peripherals & accessories.
I cannot see the Razer Raiju Tournament Edition controller in the list of devices on the PS4 when I’m trying to pair.
Please ensure your Razer Raiju controller is in PS4 BT Pairing Mode. You can also restart your PS4 and try pairing again.
My Razer Raiju Tournament Edition lags when it’s connected to the mobile app. What should I do?
When not configuring the controller, you are advised to close the Raiju app on your mobile device.
There is no audio when my headset is connected to the 3.5mm audio jack on the Razer Raiju Tournament Edition. What should I do?
Audio streaming through the Raiju controller only works when the controller is in wired mode and connected to the PS4/PC through USB. Ensure that you are connected to the PS4/PC through the included micro-USB cable.
If you’re connected to the PS4, hold the PS button to go to Quick Menu, then ensure that the volume control for headphones is not muted, and output to Headphones is set correctly.
How can I disable/remove the multi-function buttons M1/M2/M3/M4 on the Razer Raiju Tournament Edition?
You can unassign the button mappings of the multi-function buttons using the Raiju app. After connecting to the Raiju app, simply choose the multi-function button you wish to disable and select “unassign” in the remapping menu.
How do I change the connectivity mode on the Razer Raiju Tournament Edition?
The mode switch is located at the center of the Raiju’s bottom side.
How do I enable Hair Trigger mode on the Razer Raiju Tournament Edition?
To enable the Trigger Stops, simply slide the switches outwards; and to disable the Trigger Stops, slide the switches inwards.
When pairing the Raiju Tournament Edition to the PS4, I get an error message saying that the passkey might not be correct. What should I do?
In rare occasions, you may get an error message like this. When this happens, restart the controller pairing process with your PS4.
Hardware
Does the Razer Raiju Tournament Edition controller have an audio input/output port?
Yes, the Raiju has a 3.5mm audio port for stereo output and microphone input.
How many multi-function buttons does the Razer Raiju Tournament Edition controller have?
The Raiju has two (2) rear multi-function buttons and two(2) multi-function bumpers.
Can I use a universal micro USB cable/charger to charge the Razer Raiju Tournament Edition?
The Raiju controller requires a customized Razer micro-USB cable for a secure connection and a good fit. Razer does not take responsibility for any damage that occurs as a result of using an incompatible micro-USB cable.
What are Mecha-Tactile action buttons on the Razer Raiju Tournament Edition?
The Razer Mecha-Tactile action buttons provide a unique combination of soft cushioned touch with crisp tactile feedback.
Software
Is the Razer Raiju Tournament Edition Bluetooth 5 compatible?
Yes, the controller is compatible with Bluetooth 5 host devices.
Do I need the Raiju Mobile app in order to use the Razer Raiju Tournament Edition controller?
You can plug and play the Raiju Controller on a PS4 or PC with the default settings. The Raiju app is only used to configure the controller’s button mappings and vibration settings if you want to change it from the defaults.
How do I remove a paired Razer Raiju Tournament Edition from the Raiju app?
You can simply cancel the reconnection to the controller in the Raiju app. Alternatively, when connected to the controller from the Raiju app, tap on the app menu and select the Switch Controller.
Can I use my Razer Raiju Tournament Edition on PC games outside of Steam?
Yes, you can play most of the PC games outside of Steam with the Razer Raiju Tournament Edition controller by installing the XInput driver. Restart your computer if necessary after the installation.
Can I use my Razer Raiju Tournament Edition on Steam as a PS4 controller?
Yes, the Razer Raiju Tournament Edition controller is recognized as a PS4 controller by default on Steam. You just have to enable “PS4 configuration support” under Steam settings to use the Razer Raiju Tournament Edition controller on Steam.
Where can I find the latest PC driver for my Razer Raiju Tournament Edition so I can play Non-Steam games?
The Razer Raiju features plug and play support when playing games on Steam. For playing games on your PC outside of Steam, download the Raiju Tournament Edition driver here.
Is the Razer Raiju Tournament Edition supported by Razer Chroma?
No, it is not supported by Chroma lighting.
How many profiles can I save on the Razer Raiju Tournament Edition?
The Razer Raiju Tournament Edition’s onboard memory can store 1 profile and an additional 500 profiles in the cloud when you are signed in with your Razer ID.
Razer Raiju Tournament Edition Firmware Updater | RZ06-02610
Please be sure you have seen the troubleshooting articles below before you use these updaters.
This will help ensure you are giving the customer the correct version of the firmware.
Applicable Models
- RZ06-02610
Firmware v1.05.00 r2
- Download| May 23, 2019
- Combined the v1.05.00 and v1.03.01 customer FW updater together.
- If a device has FW older than v1.03, it will update to v1.03.01
- If a device has FW v1.04, it will update to v1.05.00
Note: If you force enter “bootloader mode”, it will not start the firmware upgrade.
Step-by-step Process
- Download the appropriate firmware update by downloading the link found above.
- Close Razer Synapse before launching the firmware update.
- Connect the Razer Raiju Tournament Edition to your PC.NOTE: You will need a Windows PC to install the update your Razer Raiju TE controller.
- Launch the downloaded file and click the “UPDATE” button.
- Wait for the firmware updater to complete the update process.
- You should see a confirmation message once the firmware update has been successfully applied. Click “CLOSE” to exit the updater. Your firmware has now been updated.
