Samsung RS25H model side-by-side refrigerator error codes
These error code explanations can help you diagnose a problem with Samsung your RS25H side-by-side refrigerators. For how-to information, visit the PartsDirect repair help section, which includes DIY help for major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your refrigerator.
This type of refrigerator displays an error code on the freezer and refrigerator temperature digital displays when the control detects a component failure. The freezer temperature display shows the number designation of the code and the refrigerator temperature display shows E.
When the control detects a communication error between the control panel and the electronic control board, the freezer temperature display shows Er and the refrigerator display shows Pc.
Refer to the chart below to find the cause of the error code and get troubleshooting advice to clear the code.
The refrigerator may work properly even though the control displays an error code. A power outage can sometimes cause the control to detect a problem and display a code. The control may continue to display the code even if the component failure no longer exists. To reset the display so it shows freezer and refrigerator temperatures, press and hold the Energy Saver and Lighting buttons simultaneously for 8 seconds. The error code will disappear and the display will resume normal operations.
If the code reappears on the display, follow the troubleshooting steps in the chart below to fix the problem being detected and clear the code.
If you cleared an error code from the display and encounter cooling problems in the refrigerator, the component problem that caused the code likely still exists even though you cleared the code. You can redisplay a detected error code by pressing and holding the Energy Saver and Lighting buttons simultaneously for 8 seconds. The display will chime and display the code for 1 minute. The display will then revert back to showing freezer and refrigerator temperatures.
Follow the troubleshooting steps described for the code to fix the component failure and clear the code.
| Error Code | Condition | DIY Advice |
| 1 E | Freezer temperature sensor failure | Check/Repair Unplug the refrigerator and check the wire harness connection on the freezer temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (sky blue wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires. How-to help Possible parts |
| 2 E | Refrigerator compartment temperature sensor failure | Check/Repair Unplug the refrigerator and check the wire harness connection on the refrigerator compartment temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 11,700 ohms at 37 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (black wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires. How-to help Possible parts |
| 4 E | Freezer evaporator defrost temperature sensor failure | Check/Repair Unplug the refrigerator and check the wire harness connection on the freezer evaporator defrost temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (blue wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires. Possible parts |
| 5 E | Refrigerator evaporator defrost temperature sensor failure | Check/Repair Unplug the refrigerator and check the wire harness connection on the refrigerator evaporator defrost temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature) and 13,290 ohms at 32 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (purple and gray wires on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires. Possible parts |
| 6 E | Ambient temperature sensor failure | Check/Repair
Unplug the refrigerator and check the wire harness connection on the ambient temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature). Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (yellow wires on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires. Possible parts |
| 8 E | Ice maker temperature sensor failure | Check/Repair Unplug the refrigerator and check the ice maker wire harness connection. Reconnect the wire harness if it’s loose. If the ice maker wire harness connection is okay, check the ice maker temperature sensor resistance (through the white wires that connect the sensor to the ice maker harness plug) using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the ice maker if resistance is off by more than 10 percent (the temperature sensor comes with the ice maker and isn’t available separately). If sensor resistance is okay, reinstall the ice maker and check the ice maker temperature sensor’s wire harness connections to the electronic control board (white/black and gray wires on CN90). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures incorrect resistance through the ice maker temperature sensor wires.Possible partsIce maker, Electronic control board |
| 13 E | Humidity sensor failure | Check/Repair Unplug the refrigerator and check the humidity sensor wire harness connection. Reconnect the wire harness if it’s loose. If the humidity sensor wire harness connection is okay, unplug the humidity sensor and check resistance through the yellow and gray humidity sensor wires using a multimeter. The meter should measure around 50 ohms of resistance. If the meter measures infinite resistance or near 0 resistance, replace the humidity sensor. If humidity sensor resistance through the yellow and gray wires is around 50 ohms, plug the humidity sensor back into the wire harness and check resistance through the brown and gray wires on CN30 of the electronic control board. If the meter measures around 50 ohms through the brown and gray wires that connect the humidity sensor to the control board, then you’ll likely need to replace the electronic control board because it isn’t accurately detecting humidity sensor resistance. Find and repair the humidity sensor wiring failure if the meter measures incorrect resistance through the brown and gray humidity sensor wires that connect to the control board. Possible parts |
| 21 E | Freezer evaporator fan failure | Check/Repair Unplug the refrigerator and check the wire harness connections on the freezer evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice buildup that can block fan blade rotation. Defrost any ice buildup from the evaporator. Check the freezer evaporator fan wiring connections (yellow, gray and black wires) on the CN75 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the freezer evaporator fan. How-to help Possible parts |
| 22 E | Refrigerator evaporator fan failure | Check/Repair Unplug the refrigerator and check the wire harness connections on the refrigerator evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice buildup that can block fan blade rotation. Defrost any ice buildup from the evaporator. Check the refrigerator evaporator fan wiring connections (orange, gray and brown wires) on the CN75 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the refrigerator evaporator fan. Possible parts |
| 23 E | Condenser fan failure | Check/Repair Unplug the refrigerator and check the wire harness connections on the condenser fan. Reconnect any loose wires. Check for and remove an obstruction that could block the condenser fan blade from spinning. Check the condenser fan wiring connections (sky blue, gray and red wires) on the CN75 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the refrigerator condenser fan. Possible parts |
| 24 E | Freezer evaporator defrost system failure | Check/Repair Unplug the refrigerator and check the wiring connection of the freezer defrost heater assembly to the electronic control board (brown wire on CN70). Reconnect the wire if it’s loose. If that wiring connection is okay, check the freezer evaporator defrost temperature sensor as described in troubleshooting for the 4 E error code. Replace the sensor if its resistance is off by more than 10 percent because a faulty defrost temperature sensor can prevent the defrost system from working. If the sensor is good, check resistance through the defrost heater using a multimeter. The meter should measure about 66 ohms of resistance through the defrost heater. Replace the defrost heater if the meter measures infinite resistance. If the defrost heater is good, measure resistance through the defrost bi-metal thermostat. The meter should measure near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the defrost bi-metal thermostat if the meter measures infinite resistance. If the defrost bi-metal thermostat is good, measure the resistance through the defrost thermal fuse. The meter should measure near 0 ohms of resistance through the thermal fuse. Replace the thermal fuse if the meter measures infinite resistance. If the defrost thermal fuse is good, check for wiring damage and repair any damaged wire. If the wiring is good, then you may need to replace the electronic control board if it isn’t turning on the defrost heater during the automatic defrost cyclePossible partsFreezer defrost heater, Freezer evaporator defrost temperature sensor, Freezer defrost bi-metal thermostat, Freezer defrost thermal fuse, Electronic control board |
| 25 E | Refrigerator evaporator defrost system failure | Check/Repair Unplug the refrigerator and check the wiring connection of the refrigerator defrost heater assembly to the electronic control board (white wire on CN70). Reconnect the wire if it’s loose. If that wiring connection is okay, check the refrigerator evaporator defrost temperature sensor as described in troubleshooting for the 5 E error code. Replace the refrigerator evaporator defrost temperature sensor if its resistance is off by more than 10 percent because a faulty defrost temperature sensor can prevent the defrost system from working. If the sensor is good, check resistance through the defrost heater using a multimeter. The meter should measure about 102 ohms of resistance through the defrost heater. Replace the defrost heater if the meter measures infinite resistance. If the defrost heater is good, measure resistance through the defrost bi-metal thermostat. The meter should measure near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the defrost bi-metal thermostat if the meter measures infinite resistance. If the defrost bi-metal thermostat is good, measure the resistance through the defrost thermal fuse. The meter should measure near 0 ohms of resistance through the thermal fuse. Replace the thermal fuse if the meter measures infinite resistance. If the defrost thermal fuse is good, check for wiring damage and repair any damaged wire. If the wiring is good, then you may need to replace the electronic control board if it isn’t turning on the defrost heater during the automatic defrost cycle. Possible parts |
| 26 E | Ice maker failure | Check/Repair Unplug the refrigerator and check the ice maker wire harness connection. Reconnect the ice maker wire harness plug if it’s loose. If the wire harness connection is okay, check the ice maker wire harness connections on the electronic control board (all wires on the CN90 connector). Reconnect any loose wires. If the ice maker wiring connections to the electronic control board are okay, replace the ice maker.Possible partsIce maker |
| 41 E or Pc Er | Communication error between the control panel and electronic control board | Check/Repair Unplug the refrigerator and check the wire harness connections between the control panel and the electronic control board. Reconnect any loose wires. If wiring connections are sound, you’ll likely need to replace the electronic control board. If the problem continues, replace the control panel. Possible parts |
| 71 E | Freezer compartment temperature too high | Check/Repair If the freezer door was left open, close the door and allow the freezer compartment to cool down. The code disappears once freezer compartment cools to normal temperature. If the code appears when the freezer temperature is normal (around 0 degrees), follow the steps in the 1 E error code troubleshooting to check the freezer temperature sensor. Replace the sensor if its resistance is off by more than 10 percent because a faulty temperature sensor could cause the 71 E error codePossible partsFreezer temperature sensor |
| 72 E | Refrigerator compartment temperature too high | Check/Repair If the refrigerator door was left open, close the door and allow the refrigerator compartment to cool down. The code disappears once refrigerator compartment cools to normal temperature. If the code appears when refrigerator compartment temperature is normal (around 37 degrees), follow the steps in the 2 E error code troubleshooting to check the refrigerator compartment temperature sensor. Replace the sensor if its resistance is off by more than 10 percent because a faulty temperature sensor could cause the 72 E error code. Possible parts |
| 81 E | Compressor failed to start | Check/Repair Unplug the refrigerator and check the wire harness connections between the inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and repair the compressor failure. The technician will need to conduct live voltage checks to determine the cause of the problem. |
| 82 E | Inverter board failure | Check/Repair Unplug the refrigerator and check wire harness connections between the electronic control board and inverter control board. Reconnect any loose wires. Check wiring connections between the inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If all wiring connections are okay, call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem. |
| 83 E | Compressor is drawing abnormal current | Check/Repair
Unplug the refrigerator and check the wire harness connections between the refrigerator inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and attempt to repair the failure. The technician will need to conduct live voltage and current checks to determine the cause of the problem. |
| 84 E | Compressor locked | Check/Repair Call a service technician to diagnose and repair this failure. The technician will likely need to replace the compressor. That repair requires the recovery and recharge of refrigerant. |
| 85 E | Voltage supply to the compressor is too low | Check/Repair Call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem. |
| 86 E | Voltage supply to the compressor is too high | Check/Repair Call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem. |
