Spectrum TV App User Guide
Spectrum TV App User Guide
CREATE YOUR ACCOUNT
Get an all-access pass to your account by creating your username. Learn about your services and manage your account 24/7. You can also watch TV online, check your email, manage your bill and more, from any device, everywhere you go! Visit Spectrum.net/CreateAccount from any computer connected to your home network to create your username.
MANAGING YOUR ACCOUNT
Download the My Spectrum App to manage your account on-the-go. You can also manage your account at Spectrum.net.
- View your bill, make a payment, enroll in Auto Pay, edit your existing Auto Pay, enroll in paperless billing and more.
- Troubleshoot your services or connection issues, review your subscription, view and manage the equipment associated with your account and manage your Voice features.
- Change your communication preferences, view and update your contact information and create additional accounts for other members of your household.
Learn more at Spectrum.net/AboutMyAccount
UNDERSTANDING YOUR BILL
Your first statement will include the fi rst month of billing for services, equipment lease fees, installation charges, taxes and any prepayment collected. Statements after that should reflect charges for the current billing month or billing cycle.
Learn more at Spectrum.net/AboutMyBill Available in the My Spectrum App
PAYING YOUR BILL
Paying your bill online is easy and convenient.
- Visit Spectrum.net/BillPay and sign in.
- Enter your payment details.
- If you would like to enroll in Auto Pay, check the box to set up automatic payments.
- Review Payment Info and select Make Payment to finalize. Be sure to review all your payment details before fi nalizing your payment online.
Learn more at Spectrum.net/AboutPayments Available in the My Spectrum App
ENROLLING IN AUTO PAY
Setting up Auto Pay is easy and convenient.
- Visit Spectrum.net/AutoPayNow and sign in.
- Choose Enroll in Auto Pay.
- Enter your payment details.
- Review and complete enrollment. That’s it! Auto Pay will activate after your next monthly statement, so please be sure to pay your current bill.
Learn more at Spectrum.net/AboutAutoPay Available in the My Spectrum App
ENROLLING IN PAPERLESS BILLING
Hassle-free billing that saves time and reduces clutter. Go paperless—it’s easy!
- Go to Spectrum.net/PaperlessNow
- Follow the prompts to select online bill or enable Paperless Billing and confirm your preferences. Paperless Billing will activate after your next monthly statement.
Learn more at Spectrum.net/AboutPaperlessBilling Available in the My Spectrum App
PROGRAMMING YOUR REMOTE
Your Spectrum Remote can be programmed to control your TV and other devices. For a full list of our remotes and instructions, visit Spectrum.net/Remotes
- Make sure your TV is powered on.
- Simultaneously press and hold MENU and OK keys on remote until the INPUT key blinks twice.
- Press and release the TV POWER key once.
- Find your TV’s brand in the chart. Press and hold down the digit key that corresponds to your TV’s brand.
TV Brand Digit
Insignia/Dynex 1
LG/Zenith 2
Panasonic 3
Philips/Magnavox 4
RCA/TCL 5
Samsung 6
Sharp 7
Sony 8
Toshiba 9
Vizio 0 - The TV will turn off to confirm that you’ve successfully programmed your device.
Note: If your remote does not control your device after following the steps above, visit Spectrum.net/Remotes for additional instructions.
PROGRAMMING YOUR REMOTE
Your Spectrum Remote can be programmed to control your TV and other devices. For a complete list of our remotes and instructions, visit Spectrum.net/Remotes.
Learn more about your remote at Spectrum.net/Remotes Watch support video at Spectrum.net/tv1 Available in the My Spectrum App
ACCESSING CHANNEL LINEUPS ONLINE
See all your TV choices with the most up-to-date listing of the stations and networks in your area. You can see channels by package (Select, Silver or Gold) or by category (Lifestyle, Movies, Sports). View channels at Spectrum.net/Channels Available in the My Spectrum App
DVR
Take complete control of your TV experience. Pause live broadcasts and use customized recording options so you can watch your favorite shows on your terms. To access your DVR, press the DVR button or LIST button on your remote.
Learn more at Spectrum.net/DVR
PARENTAL CONTROLS
Parental Controls allow you to restrict viewing of certain TV programming. To access your Parental Control settings, go to the Settings/Main Menu on your program guide and set up your controls based on your viewing preferences. Learn more at Spectrum.net/Controls
SPECTRUM TV APP
The Spectrum TV App gives you the ability to watch your favorite content virtually anywhere on multiple devices. With the Spectrum TV App, enjoy hundreds of live TV channels and thousands of On Demand TV shows and movies inside or outside your home. The Spectrum TV App can be watched in or out of your home depending on the device used, and can be downloaded to your mobile device from your app store or to your Xbox One or Samsung Smart TV through the device console.
Visit your app store and search for “Spectrum TV” to download the Spectrum TV App today!
Note: Channel availability varies by area. Content for Spectrum TV App on Mobile may differ from that of Spectrum TV subscription package due to programming rights in some markets. Spectrum TV App requires Spectrum TV and a connection to the Internet. Spectrum TV is supported on the following devices: iPad or iPhone with iOS 9 or later, Android tablet or phone with 4.2 or later, Kindle Fire HD/HDX, Xbox One, Samsung Smart TV (2012 or later models), and laptops/computers with Internet Explorer 10 or later, Firefox 39 or later, Chrome 41 or later, Safari 5 or later and Opera 28 or later. Learn more at Spectrum.net/TVApp
TV CHANNEL APPS
With TV channel apps, enjoy shows, sports and movies everywhere you go. With channel apps, catch all the action of your favorite shows no matter where you are. Use a variety of devices, including tablets, smartphones, and other mobile and connected TV streaming devices, to access apps for 80+ networks. Learn more at Spectrum.net/TVApps
REFRESHING YOUR SPECTRUM RECEIVER
If your Spectrum Receiver isn’t working properly, a refresh can help resolve many issues without affecting your recordings or service. If you are experiencing any of the below issues, refreshing your receiver may fix your issues:
- Missing channels
- Problems with the interactive guide
- No picture
- Poor picture quality To refresh your receiver:
- On your PC, go to Spectrum.net and sign in.
- Hover over My Account and Select TV.
- Click Refresh in the Equipment screen.
Learn more at Spectrum.net/RefreshBox
FIXING PICTURE QUALITY ISSUES
There are a couple of easy things you can do to troubleshoot your video picture.
- Check all your cables from your TV to your Spectrum Receiver, and from the Coaxial cable from the wall to your Spectrum Receiver. Make sure they are tight!
- Try refreshing your receiver on Spectrum.net under Manage Account.
- If cables are tight, unplug your receiver for 15 seconds and then plug it back in and power on. It may take several minutes for the receiver to reboot. Once it’s rebooted, check the video picture.
Learn more at Spectrum.net/TVTrouble
IN-HOME WIFI
WHERE TO PLACE YOUR ROUTER FOR THE BEST CONNECTION:
Place your Modem-Router combo or WiFi Router in a central and open location. We recommend a wired Internet connection for high bandwidth usage devices such as Smart TVs, TV streaming devices and gaming consoles—this helps avoid interference and increases available WiFi bandwidth for other devices.
DO place:
- in a central location
- on a raised surface
- in an open space
DON’T place:
- in a media center or closet
- near wireless or radio signals like cordless phones
- behind a TV
Learn more at Spectrum.net/BetterInternet
WIFI NETWORK NAME AND PASSWORD
You can manage your In-Home WiFi network at Spectrum.net. From here, you can view your customized settings, such as WiFi Network Name (SSID) and WiFi Password.
Learn more at Spectrum.net/WiFiPassword
SECURITY SUITE
Security Suite helps keep your family protected online. Download it today at Spectrum.net/GetSecurity.
- No need to purchase expensive security software.
- Spyware protection and removal helps guard against theft.
- Anti-Virus automatically updates to protect against new threats.
- Secure personal firewall helps stop hackers from breaking into your computer.
Learn more at Spectrum.net/SecurityFeatures
TROUBLESHOOTING YOUR INTERNET SERVICE
If you are experiencing slow speeds or if your WiFi connection is intermittent, check the following:
- Distance from the Modem-Router or WiFi Router: The farther away from the WiFi Router you are, the weaker your signal will be. Try moving closer to your WiFi Router to see if the connection improves. WiFi signal strength may deteriorate over longer distances and as it passes through the construction materials of your home.
- Modem-Router or WiFi Router Location and Obstacles: Your WiFi Router should be placed in a central location for best coverage. Learn more at Spectrum.net/WiFiTrouble
If you still continue to experience slow speeds, try resetting your Internet modem by following these steps:
- Unplug the power cord from the back of the modem.
- Wait 30 seconds, then reconnect power to the modem.
- Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
- Confirm you are connected to the Internet by surfing to two or more web pages.
Learn more and watch the support video at Spectrum.net/ModemReset
SPECTRUM WIFI
With your Spectrum Internet service, you have access to thousands of WiFi hotspots nationwide. Save on your cell phone data plan by using Spectrum WiFi when you are away from home. Just look for Spectrum WiFi or CableWiFi networks to connect.
Learn more at Spectrum.net/FindWiFi Available in the My Spectrum App
SETTING UP YOUR VOICEMAIL ACTIVATING VOICEMAIL— FIRST-TIME ACCESS
To activate and set up your voicemail from your home phone, dial *99. Follow the voice prompts to create a PIN and set up a greeting and mailbox options.
Learn more at Spectrum.net/Voicemail
ACCESSING VOICEMAIL
FROM YOUR COMPUTER OR MOBILE DEVICE:
- Visit the Voice feature management tool at Spectrum.net/VOMFeature FROM YOUR HOME PHONE:
- Dial *99 FROM OUTSIDE YOUR HOME:
- Dial your 10-digit home phone number
- Press * when you hear the greeting
- Enter your PIN, followed by the # sign
Learn more at Spectrum.net/VOMFeature
TROUBLESHOOTING YOUR VOICE SERVICE
If you are experiencing trouble with your phone services, such as no dial tone, you should reset your Voice modem by unplugging the power cord for 30 seconds and reconnecting. You can also reset your Voice modem by following these simple steps:
- Unplug the power cord from the back of the modem and remove any batteries.
- Wait 30 seconds, then reinsert any batteries and reconnect power to the modem.
- Wait two minutes to allow the modem to connect. The modem connection lights will be solid.
- Attempt to make a phone call.
Learn more at Spectrum.net/VoiceTrouble
VOICE FEATURE MANAGEMENT PORTAL
Use the Voice feature management portal on your computer or mobile device to check your voicemail, manage Voice features and access call history. Learn more at Spectrum.net/VOMFeature Available in the My Spectrum App.
CALLING FEATURES
Spectrum Voice provides much more than just unlimited local and long distance calling. Take advantage of up to 28 of the most popular home phone features. Learn more at Spectrum.net/CallFeatures
ENHANCED 911 (E911)
To reach fi re, police or ambulance services, just dial 911. To help you remember to dial 911 IMMEDIATELY in case of any emergency, we’ve provided stickers to place on or near your phone. Enhanced 911 (E911) automatically provides the emergency service operator with your phone number and location.
To ensure that 911 calls are properly routed:
- Don’t move the equipment installed in your home to another location.
- If you use our service from an address that’s different from the one you initially provided, the E911 service won’t work properly.
- When you plan to move and need to change your service address, please call Customer Care so that we can properly move your service.
BATTERY BACKUP
Spectrum Voice uses the electrical power in your home, so if there’s a power outage all calling will be interrupted—including 911 service. Ask us about purchasing and installing a battery backup, which provides hours of standby Voice service in the event of a power outage—just call (855) 757-7328. Learn more at Spectrum.net/Battery
FAQS
Is the Spectrum TV app free?
The Spectrum TV app is an app for set-top streaming boxes and mobile devices that delivers Spectrum TV over Spectrum internet. The app is free, but it’s tied to Spectrum internet service and your specific Spectrum cable TV plan.
How much is Spectrum TV app a month?
Spectrum TV Choice is a live TV streaming service available only to Spectrum internet customers in certain Spectrum areas for $44.99 per month.
Is Spectrum TV free on Roku?
There’s no extra charge if you’re a Spectrum TV and internet customer. The Roku app is just a portal into content you’re already paying for. Of course, for everyone else, the cost is switching internet and/or TV providers.
Do you need cable for Spectrum TV app?
The Spectrum TV App is a mobile application that allows you to watch live TV and On Demand content at no additional charge from your mobile device. You can also tune to your DVR, schedule recordings, browse the channel guide, search for content, learn about your favorite shows and more!
How many channels do you get with Spectrum streaming?
Well, Spectrum TV Choice is a live TV streaming service available only to Spectrum internet customers in certain Spectrum areas. It offers a trimmed-down channel lineup (15 cable channels of your choice plus local channels) and a lower monthly price ($29.99 per month) than Spectrum’s traditional cable TV plan.
What is the cheapest Spectrum TV package?
Spectrum TV Select is the cheapest Spectrum TV plan. Spectrum TV Select costs $49.99 per month and includes 125+ channels.
How much does the Spectrum app on Roku cost?
Spectrum TV Essentials is a live TV streaming service that includes live entertainment, lifestyle, and news channels for only $15/month.
Why is Roku not supporting Spectrum?
The agreement resolves an ongoing carriage dispute that resulted in Roku pulling the Spectrum TV app from its store in December. The companies issued a joint statement on Tuesday that both had come to “a mutually beneficial agreement to renew distribution of the Spectrum TV App.”
Does firestick have Spectrum TV?
Spectrum TV is available on Kindle Fire and Fire HDX second generation and above. Stream live TV anywhere you have a connection. Enjoy streaming thousands of On Demand shows and movies.
What is the difference between Spectrum TV stream and Spectrum TV choice?
DirecTV Stream’s lineup includes 70 channels whereas Spectrum TV Choice has only 15 channels. Getting a subscription to DirecTV Stream will give you access to 55 more channels than Spectrum TV Choice .
What are the 23 channels Spectrum is dropping?
The Channel name includes MTV, Nickelodeon, Comedy Central, VH1, MTV Live, BET, CMT, Spike, Nick Jr., Nick Music, TV Land, LOGO TV, MTV2, TeenNick, BET Her, CMT Music, BET Jams, MTV Classic Tr3s, BET Soul, MTVU, and Nick 2,Nicktoons.
Why is my Spectrum bill so high?
Spectrum is raising its cable and internet/phone bundle rates in April 2022. Cable companies blame much of the increase on broadcasters and networks who are charging them more, with the costs passed on to consumers.
Does spectrum TV have local channels?
Basic channels on Spectrum include your local networks — ABC, CBS, FOX and NBC — as well as other public access or government channels, including C-SPAN, the CW, HSN, MeTV, PBC and QVC.
Can Roku replace Spectrum cable box?
Streaming devices like the Roku, Fire TV, and Apple TV have the Spectrum TV app in their app stores and have the same functionality that the app on the phone offers. You’ll need to be signed for Spectrum TV and internet to stream on other devices, so make sure your internet is from Spectrum before proceeding.1
Is Spectrum streaming better than cable?
Yes, streaming services are better than cable, as long as your internet speeds are fast enough for streaming. You can still watch all your favorite live channels while paying less than most traditional cable TV plans cost, especially once you factor in hidden cable TV fees.
Which TV streaming service is best?
But despite all that, Hulu Plus Live TV is still second banana to our top live TV streaming premium pick, YouTube TV. While its channel selection still isn’t as robust as YouTube TV and FuboTV, it’s Hulu’s significant catalog of on-demand content which helps set it apart
Does Spectrum have Amazon Prime?
Access to more than 400 On Demand movie titles from Lionsgate, Sony, Disney, IFC, Paramount, Universal and Warner Brothers with more titles coming in the future. Multiple viewing options – You can use Spectrum TV or a streaming service of your choice such as Hulu, Netflix or Amazon Prime.
Why does Spectrum have 2 of the same channel?
Spectrum has duplicate channels due to the quality of the channels. Spectrum has channels in standard definition, and the duplicate version is high definition. This allows people with a basic or enhanced package to watch the same beloved channels no matter their package level.
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