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Technicolor CGM4141 cable modem manual

Technicolor CGM4141 cable modem manual Image

Technicolor CGM4141 cable modem

Modem Information

DOCSIS 3.1 Dual Band Wi-Fi 5 (802.11ac) Panoramic Wifi Gateway

32×8 channel bonding

Includes Panoramic Smart Wifi

Highest Service Level

Gigablast

Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.

Front View


Click to enlarge.

 After the gateway is successfully registered on the network, a single solid white LED illuminates continuously to indicate that the gateway is online and fully operational.

Important: To help prevent errors during installation, connect the coax cable to a cable outlet first, then connect the power cord to an electrical outlet.

Back View

Click to enlarge.

 The Technicolor CGM4141 has the following ports and buttons.
  • TEL 1 / TEL 2 – Connects to home telephone wiring and to conventional telephones or fax machines. TEL 1 is used for the first line of phone service and TEL 2 is for a second line of service.
  • ETH 1 / ETH 2 – Two ports are available to connect to the 10/100/1000 Ethernet ports on your computer or other device. It is recommended that devices be hardwired if possible.
  • RESET – This is recessed to prevent accidental resets and is used to restore all settings to factory defaults. Factory resets result in the loss of all settings. To restore factory defaults, press and hold the indented Reset button for more than 10 seconds or until the front panel LED flashes.
  • MoCA LIGHT – When the solid white light above the coaxial input is on, MoCA is enabled and allows for connections to specific cable receivers.
  • CABLE COAXIAL INPUT – Connects the coax cable to the cable wall outlet.
  • POWER – Connects the power cord to the modem.
  • WPS – Located on the top of the modem, this button can be used instead of entering the WiFi password to connect wireless devices that support WPS to the Technicolor CGM4141. WPS works only for wireless networks that use a password that is encrypted with the WPA Personal or WPA2 Personal security protocols.

MAC Address and Network Name (SSID)

Click to enlarge.

 MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Note: The default SSID and password are listed on the bottom of the device. To change these, use the Panoramic Wifi app or web portal at wifi.cox.com. After a factory reset, the SSID and password revert back to the default.

Troubleshooting

The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.

Note: To learn more about speed tests results, see Understanding Speed Test Results.

Gateway Light Color Status Problem
OFF

No light Device is off or in Power Save Mode No power. Verify that the power supply and electrical outlet connections are secure. Also make sure the outlet is not connected to a switch.
POWER UP

Solid Amber Initial Power Up and Boot None.
DOWNSTREAM

Flashing Amber Registration None.
UPSTREAM

Flashing Green Registration None.
ERROR

Solid Red Offline Verify all cable connections and try resetting the gateway. For manual reboots, unplug the power cord from the back of the gateway rather than at the wall outlet, wait for 30 seconds, and then plug it back in.
OPERATIONAL

Solid White Online None.
WPS

Flashing Blue WPS Mode None.
FIRMWARE DOWNLOAD

Amber and Green Flashes Download in progress None.

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