FAQs
Q1. What should I do if the Tether app cannot find my device?
- Connect your smartphone to the extender’s network TP-Link_Extender.
- Launch the Tether app, and select your extender.Tip: If you have connected to the extender’s Wi-Fi but still cannot find your device, turn off your cellular data.
- Follow app instructions to complete the setup. If you are still having problems, contact our technical support.
Q2. What should I do if the LED doesn’t turn solid on after completing setup via the Tether app or web browser?
- You may have entered incorrect Wi-Fi password for your host router during the configuration. Check the password and try again.
- Make sure the extender is close to your router, preferably within 16 feet, and away from large electrical appliances.
- If you have enabled wireless MAC filtering, wireless access control, or access control list (ACL) on your router, disable them first, then follow any method on the front page to complete the configuration.
- Try setting it up via the WPS button.
- Reset the extender and go through the configuration again.
If you are still having problems, contact our technical support.
Q3. How do I reset the extender?
With the extender powered on, use a pin to press the Reset button on the side panel for 1 second. The extender will reboot.
Safety Information
- Keep the device away from water, fire, humidity or hot environments.
- Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
- Do not use the device where wireless devices are not allowed.
- The socket-outlet shall be installed near the equipment and shall be easily accessible.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863.
The original EU declaration of conformity may be found at https://www.tp-link.com/en/ce
To communicate with TP-Link users or engineers, please join the TP-Link Community at https://community.tp-link.com
If you have any suggestions or needs for our product guides, you are welcome to email
For technical support, the user guide and other information, please visit https://www.tp-link.com/support, or simply scan the QR code.