After the cable modem is successfully registered on the network, the POWER, DS/US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.
The Ubee DDW366 has the following ports available on the back of the WiFi modem.
USB – Connects to USB devices such as flash drives, hard disk drives, and printers.
ETH 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time.
RESET – Use a pointed object to push down the reset button for less than five seconds to reset the device without losing personal setup. If you want to restore factory resets, push down this button for more than five seconds.
CABLE – Connect your coaxial cable line to this port.
POWER – Connect the supplied power cord to this port.
MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your cable modem. See Rear Panel Modem Lights to view lights related to the Ethernet connection. To troubleshoot any connection problems, use the table below.
Modem Light
Status
Problem
POWER
Off
No power. Verify all cable connections and try resetting the modem.
Flashing Blue
Power-on failed – briefly immediately after the device is powered on
Solid Blue
None
DS/US
(Downstream / Upstream)
Flashing Blue
None – once every second while scanning DS, twice every second while registering the US
Note: A firmware upgrade is in progress when the Power and Online lights are solid.
Solid Blue
None – locked to US and DS channels and registered OK
ONLINE
Flashing Blue
None – obtaining IP address and configuration file
Solid Blue
None – modem is operational
2.4 GHz
Blue
None – WiFi is enabled at the 2.4 GHz frequency
Off
2.4 GHz WiFi is disabled
5 GHz
Blue
None – WiFi is enabled at the 5 GHz frequency
Off
5 GHz WiFi is disabled
WPS Button
White
Blinks for 4 minutes until a PIN is entered from the wireless client that you are connecting – For example, a laptop computer
Triggered when you press the WPS button or enable WPS via the device’s user interface. After the device connects successfully, the light remains on for five minutes, then turns off
Off
WPS signal not in use
The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.
Port Light
Status
Problem
ETH1 – ETH4
Off
Device is not connected to the port. Verify all cable connections and try resetting the modem.
Flashing Green
None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.
Flashing Orange
None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.
