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ZINUS Adjustable Bed Frame Manual

ZINUS Adjustable Bed Frame Manual Image



Return Policy

Zinus believes you will absolutely love your new Adjustable bed frame, but if for some reason you want to return Adjustable bed frame please call us directly before you decide to return your product to the retailer. Our Customer Service organization can answer most customer concerns and can assist you with any questions you may have about our new Adjustable bed frame. Please call us first at: 1-800-613-1225. The item must be returned within 30 days of delivery for a full rebind. The item must be returned in good condition, in original box, with all original proof of purchase, parts and accessories.

5-Years Limited Warranty Statement For Manufacturing Defects

Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here. This warranty is for manufacturing defects only and does not cover damages as a result of misuse.

  1. Please be sure to register your product at www.zinus.com/resources/register to receive up to date warranty and product information.
  2. Your new Adjustable bed frame comes with 5 years warranty against manufacturing defects that may compromise the sleep quality provided by the Adjustable bed frame. The warranty starts on the date of purchase. No warranty will be honored without an original sales receipt. The warranty and financial responsibility of the manufacturer only applies to the Adjustable bed frame itself and does not extend to mattresses that are used on the Adjustable bed frame.
  3. Manufacturing defects include circumstances where Adjustable bed frame has broken under normal use and no longer provides proper support for your mattress. Proper support is defined as a smooth, flat, rigid surface. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service.
  4. This warranty applies only when Adjustable bed frame has been properly used by consumers who purchased bed frame from authorized dealers as a new product. Proper use means using the foundation on a level surface with an equal distribution of weight. Proper use also means that Adjustable bed frame was not abused by the consumer, as defined by the manufacturer, including not exceeding weight capacity of 2000 pounds for the Twin,TwinXL,Full Size or 4000 pounds for the Queen, King, Calking Size, does not constitute agreement to replace other parts.
  5. If Adjustable bed frame fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or foundation.
  6. In the event Adjustable bed frame needs to be inspected by the manufacturer to determine a warranty claim, the transportation cost or removal cost is borne by the consumer.
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