Fridge-freezer Installation Guide
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Safety instructions
This appliance complies with the relevant safety regulations for electrical appliances and is fitted with noise suppression.
The refrigeration circuit has been checked for leaks.
About these instructions
- Read and follow the instructions for installation and use. They contain important information on how to install, use and maintain the appliance.
- The manufacturer is not liable if you disregard the notifications and warnings in the operating and installation instructions.
- Retain all documents for subsequent use or for the next owner.
Risk of explosion
- Never use electrical appliances inside the appliance (e.g. heaters or electric ice makers).
- Do not store products that contain flammable propellant (e.g. spray cans) or explosive substances in the appliance.
- Keep high-percentage alcohol tightly sealed and store in an upright position.
- Do not use additional means to accelerate the defrosting process other than those recommended by the manufacturer.
Risk of electric shock
Improper installations and repairs may put the user at considerable risk.
- When installing the appliance, ensure that the mains cable is not trapped or damaged.
- If the mains cable is damaged: immediately disconnect the appliance from the electricity supply.
- Do not use multi-outlet power strips, extension leads or adapters.
- Have the appliance repaired by the manufacturer, Customer Service or a similarly qualified person only.
- Use original parts supplied by the manufacturer only. The manufacturer guarantees that these parts satisfy the safety requirements.
Risk of cold burns
- Never put frozen food straight from the freezer compartment into your mouth.
- Avoid prolonged contact between your skin and frozen food, ice, and the tubes in the freezer compartment.
Risk of injury
Containers that contain carbonated beverages may burst.
Do not store containers that contain carbonated beverages in the freezer compartment.
Fire hazard/Danger due to refrigerants
The tubes of the refrigeration circuit convey a small quantity of an environmentally friendly but flammable refrigerant (R600a). It does not damage the ozone layer and does not contribute to the greenhouse effect. If refrigerant escapes, it may injure your eyes or ignite.
- Do not damage the tubes.
If the tubes are damaged: - Keep naked flames and ignition sources away from the appliance.
- Ventilate the room.
- Switch off the appliance and pull out the mains plug.
- Please contact Customer Service.
Fire hazard
Portable multi-outlet power strips or power supplies may overheat, causing a fire.
Never leave portable multi-outlet power strips or portable power supplies behind the appliance.
Avoiding placing children and vulnerable people at risk
At-risk here are:
- Children,
- People with limited physical, mental, or sensory abilities,
- People who have inadequate knowledge concerning the safe operation of the appliance.
Measures: - Ensure that children and vulnerable people have understood the hazards.
- A person responsible for safety must supervise or instruct children and vulnerable people who using the appliance.
- Only children aged 8 years and above may use the appliance.
- Supervise children who are cleaning and maintaining the appliance.
- Never allow children to play with the appliance.
Risk of suffocation
- If the appliance features a lock: keep the key out of the reach of children.
- Keep children away from the packaging and its parts.
Damage to property
To prevent damage to property:
- Do not stand or support yourself on the base, runners, or doors.
- Keep plastic parts and door seals free of oil and grease.
- Pull-on the mains plug – not the power cord.
Weight
When installing and transporting the appliance, note that it may be very heavy.
Intended use
Use this appliance
- Only for the cooling and freezing of food and for making ice.
- Only in the home and in the home environment.
- Only according to this user manual.
This appliance is intended for use up to a maximum height of 2000 meters above sea level.
Directions for disposal
Disposing of packaging
The packaging protects your appliance from damage during transport. All the materials used are environmentally friendly and can be recycled. Please help by disposing of the packaging in an environmentally responsible manner.
Information about the available disposal methods and sites can be obtained from your appliance retailer or your local authority.
Disposing of your old appliance
Used appliances are not valueless waste. Valuable raw materials can be recovered through environmentally responsible disposal.
This appliance is labeled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – EEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the EU.
Appliances at the end of their useful life:
1. Unplug the mains plug.
2. Cut the power cord and remove it along with the mains plug.
3. Do not remove the shelves and containers. Leaving them intact makes it more difficult for children to climb in.
4. Never let children play with a disused appliance. Risk of asphyxiation!
Refrigerators contain refrigerant as well as gases in the insulation material. Refrigerant and gases must be disposed of properly. Do not damage the refrigerant circuit pipes before disposing of them properly.
Specifications supplied
After unpacking the appliance, check all parts for transport damage.
If you find any defects, contact the retailer from whom you purchased the appliance or our After-sales Service. The appliance supplied consists of the following components:
- Free-standing appliance
- Features (vary depending on the model)
- Bag of assembly materials
- Instructions for use and installation
- Service record
- Guarantee slip
- Information on energy consumption and noise
Installing the appliance
Note
This appliance is not intended to be used as a built-in appliance.
Transport
Because of the weight and size of the appliance, and in order to minimize the risk of personal injury or damage to the appliance, at least two persons are required for moving and positioning the appliance safely.
Installation site
The ideal installation site is a dry, well-ventilated room. The appliance should not be installed in a position that is exposed to direct sunlight or close to a source of heat, such as a cooker or radiator. If installation near to a source of heat is unavoidable, use a suitable insulating panel or keep to the following minimum distances from the source of heat:
- 3 cm from an electric or gas cooker.
- 30 cm from oil or solid fuel cookers.
Floor surface
The floor at the installation site must not give. Reinforce the floor if necessary.
Wall clearance
If the appliance is positioned in the corner of a room or a recess, minimum clearances at the sides must be maintained so that the heated air is able to escape unimpeded and the appliance door can be fully opened.
Observe the room temperature and ventilation requirements
Room temperature
The appliance is designed for a certain climate class. Depending on the climate class, the appliance can be operated at the following ambient temperatures.
The climate class is specified on the rating plate. The appliance may not work properly if it is operated for a long period at a temperature above or below the indicated range.
| Climate class | Permissible room temperature |
| SN | +10 °C to 32 °C |
| N | +16 °C to 32 °C |
| ST | +16 °C to 38 °C |
| T | +16 °C to 43 °C |
Note
The appliance is fully functional within the room temperature limits of the specified climate class. If an appliance in the SN climate class is operated at lower ambient emperatures, damage to the appliance can be excluded up to a temperature of +5 °C.
Ventilation
The heated air must be able to escape unimpeded. Otherwise, the refrigerating unit has to work harder, which increases the appliance’s power consumption. Therefore:
- Never cover over or block the air vent.
- Keep minimum distances to walls and furniture.
Connecting the appliance
After setting up the appliance, wait for at least 4 hours before starting the appliance up. The oil contained in the compressor may have been displaced into the refrigeration system during transport.
Before starting the appliance up for the first time, clean its interior (see the section headed Cleaning the appliance).
Do not remove the transit locks from the shelves and trays until the appliance has been installed.
Electrical connection
The socket must be near to the appliance and easily accessible after the appliance has been installed. The appliance conforms to protection class I. Connect the appliance to a 220-240 V/50 Hz alternating current supply using a socket with a protective earthing conductor which has been correctly installed. The socket must be protected by a fuse with a rating of 10 A to 16 A.
In the case of appliances operated outside of Europe, check whether the voltage and type currently specified conform to the values of your electricity grid. You will
find this information on the rating plate.
The appliance must never be connected up to an electronic energy-saving socket.
Sinusoidal-commutated and line-commutated inverters can be used with our appliances. Line-commutated inverters are used with photovoltaic systems that are connected directly to the national grid. Sinusoidalcommunicated inverters must be used with standalone applications (e.g. on ships or mountain huts) that do not have a direct connection o the national grid.
Aligning the appliance
Note
To ensure that it functions properly, the appliance must be aligned using a spirit level.
- Move the appliance into its intended installation position.
- Screw the feet in/out until the appliance is exactly aligned.
Changing the door hinge
We recommend having the door hinge changed by our customer service. How much a door hinge change will cost you can find out by contacting customer service.
When the door hinge is changed, the appliance must not be connected to the power supply. Please pull the mains plug beforehand.
Required tools
Changing door hinge of the appliance door
- Open the appliance door and unhinge and remove all fittings from inside the appliance (see section headed Fittings).
- Unscrew the 2 screws (1).
- Take off the cover plate (2) and set it down on a soft surface.
Hold on to the appliance door!
4. Unscrew the 2 screws (3).
5. Unscrew the 2 screws (4).
6. Remove the top hinge (5).
7. Unhook the appliance door and set it down on a soft surface.
8. To avoid damaging the appliance rear side, provide cushioning material. Place the appliance carefully onto its rear side.
9. Unscrew the feet (6).
10. Unscrew the 3 screws (7).
11. Remove the bottom hinge (8).
12. Unscrew the nut (9) and pull out the bolt (10).
13. Insert the bolt (10) into the left boring and apply the nut (9) and tighten.
14. Apply the bottom hinge (8) and apply 3 the screws (7) and tighten.
15. Screw the feet (6) into the bottom hinge (8).
16. Attach the appliance door to the bottom hinge (8).
17. Apply the 2 screws (4) and tighten.
18. Apply the top hinge (5) and apply the 2 screws (3) and tighten.
19. Turn the appliance upright again.
20. Mount the cover panel (2) at the front and lay it flat on the rear.
21. Apply the 2 screws (1) and tighten.
22. Open the appliance doors and attach all fittings (see section headed Fittings).
Changing the door hinge of the freezer compartment door
1. Hold on to the freezer compartment door and unscrew the screw.
2. Pull off the hinge from the bottom pin of the freezer compartment door.
3. Open the freezer compartment door and unhinge at the top.
4. Pull out the guide sleeve.
5. Unscrew the screw and remove the closing plate.
6. Rotate the closing plate through 180° and apply it to the other side.
7. Apply the screw and tighten.
8. Insert the guide sleeve into the borehole.
9. Rotate the appliance door through 180° and at the top insert the top pin into the guide sleeve.
10. Put the hinge onto the bottom pin of the freezer compartment door.
11. Apply the screw and tighten.
Getting to know the appliance
Appliance
The features of the models may vary.
The illustrations may differ from your particular model.
A Freezer compartment
B Fridge compartment
1 Ice-cube tray
2 Light switch
3 Electronic temperature controller and LED light
4 Glass shelve
5 Cover for crisper drawer
6 Crisper drawer
7 Door pockets
8 Egg tray
9 Door pocket for bottles
Note
To achieve the best energy efficiency of this appliance, please place all shelves and drawers in their original position as shown in the illustration above.
Switching on the appliance
Plug the mains plug into the mains outlet socket.
The appliance will start cooling.
The light comes on when the appliance door is opened.
Notes on using the appliance
■ After switching on the appliance, it may be several hours before the set temperature is reached.
Do not put any food in the appliance before then.
Setting the temperature
Fridge compartment
Use the appliance according to the following guidelines. Your appliance has functions on the control panel as shown in the illustration below.
Controlling the temperature
When you start your appliance for the first time, we recommend that the temperature for the fridge compartment is set to 4 °C. If you want to change the temperature, follow the instructions below.
When you set a temperature, you set an average temperature for the whole fridge compartment. Temperatures inside each cabinet may vary from the temperature displayed on the panel, depending on how much food you store and where you place the food. The ambient temperature may also affect the actual temperature inside the appliance.
Setting the fridge compartment temperature
Press the button to set the fridge temperature between 2 °C and 8 °C as needed. The control panel will display the corresponding figures according to the following sequence.
We recommend:
- For optimum food preservation, a medium setting (4 °C or 6 °C) is generally the most suitable.
- Perishable food should not be stored at a temperature warmer than the medium setting. High-temperature settings will accelerate food spoilage.
- The medium setting for long-term storage of food.
- A warmer setting for short-term storage of food (energy-saving mode).
- Select a cooler setting only temporarily, when the appliance door is frequently opened or large quantities are placed in the refrigerator compartment.
Note
When a cooler fridge compartment temperature was set while the outside temperature is higher, the cooling unit runs very frequently or without interruptions. This results in higher energy consumption.
Freezer compartment
The temperature in the fridge compartment will affect the temperature in the freezer compartment. Change the temperature in the refrigerator compartment in order to change the temperature in the freezer compartment.
Temperatures that are set higher in the refrigerator compartment will increase temperatures in the freezer compartment.
Super-Freeze
Super-Freeze will quickly lower the temperature within the freezer compartment, so food will freeze faster. This can lock in nutrients of the food and keep food fresh for longer.
Switching on Super-Freeze
Press the button for 3 seconds.
The Super-Freeze symbol lights up.
Switching off Super-Freeze
Press the button for 3 seconds.
The Super-Freeze symbol goes out.
Super-Freeze automatically switches off after 52 hours.
Usable capacity
You will find the details of the usable capacity on the rating plate inside the appliance.
Fridge compartment
The fridge compartment is the perfect place for keeping ready meals, bread and pastries, jams and preserves, condensed milk, and hard cheeses.
When placing food in the fridge, follow these guidelines
- Keep fresh, untouched food in the fridge. In that way, it will keep longer and stay fresher.
- In the case of ready-made products and packaged foods and liquids, pay attention to the manufacturer’s specified best-before or use-by date.
- In order to maintain flavor, color and freshness, keep food well packed or covered over. That also prevents flavors from mixing and the plastic parts from becoming discolored in the fridge compartment.
- Allow warm food and beverages to cool before putting them into the appliance.
Note
Keep food from coming into contact with the rear panel. Otherwise, the air circulation will be impaired. Food or packaging could also become frozen to the rear panel.
- Pay attention to the temperature zones in the fridge compartment
The air circulation produces different temperature zones in the fridge compartment: - The coldest zones are close to the rear panel.
- The warmest zone is at the very top of the appliance door.
Note
Keep items such as hard cheese and butter in the warmest zone. That will allow the cheese to continue developing its flavor and the butter will remain spreadable.
Freezer compartment
Use the freezer compartment for the following
- Storing deep-frozen food.
- To make ice cubes.
- To freeze small quantities of food.
Note
Make sure that the freezer compartment door is always closed. When the door is open, the frozen foods defrost. The freezer compartment ices up heavily. In addition: Energy is wasted due to the power consumption.
Freezing capacity
You will find information on the freezing capacity on the rating plate.
Freezing and storing
Purchasing frozen foods
■ Packaging must not be damaged.
■ Observe the best before date.
■ The temperature in the commercial chest freezer must be -18 °C or colder.
■ As far as possible, frozen food must be transported n an insulated container and quickly placed in the freezer compartment.
When arranging the food, note the following
Spread the items out well in the freezer compartment.
Note
Food that is already frozen must not come into contact with the food that is to be freshly frozen.
Storing frozen food
Avoid contact between food and rear panel. Otherwise, the air circulation will be impaired. Food or packaging could freeze to the rear panel.
Freezing fresh food
Only use fresh, undamaged food for freezing.
In order to retain the nutritional value, aroma, and color of the food as much as possible, blanch vegetables before they are frozen.
Blanching is not required for aubergines, peppers, courgettes, and asparagus.
You can find literature about freezing and blanching in bookshops.
Note
Do not allow food that is to be frozen to sit right next to food that has already been frozen.
- The following are suitable for freezing:
Baked goods, fish and seafood, meat, game, poultry, vegetables, fruit, herbs, eggs without their shells, dairy products such as cheese, butter, and curd cheese, prepared dishes and leftovers such as soups, stews, cooked meat, and fish, potato dishes, baked casseroles, and sweet foods. - The following are not suitable for freezing:
Types of vegetables that are usually eaten raw, such as lettuces or radishes, eggs in their shells, grapes, whole apples, pears, and peaches, hard-boiled eggs, yoghurt, curds, soured cream, crème fraîche and mayonnaise.
Packing frozen food
Pack food so that it is airtight to prevent it from losing its flavor or drying out.
- Store food in its packaging.
- Press out any air.
- Close the packaging tightly.
- Label packaging with its contents and date of freezing.
The following are suitable as packaging:
Plastic film, polyethylene hose film, aluminum foil, freezer bags.
You will find these products at your specialist dealer.
The following are not suitable as packaging:
Wrapping paper, greaseproof paper, cellophane, rubbish bags and used shopping bags.
The following are suitable for sealing packaging:
Rubber bands, plastic clips, pack-twines, cold-resistant scotch tape, or similar.
Polyethylene bags and hose film can be fused closed using a bag sealer.
Storage life of frozen foods
The storage life depends on the type of food.
At a temperature of -18 °C:
- Fish, sausages, prepared dishes, baked goods: Up to 6 months.
- Cheese, poultry, meat: Up to 8 months.
- Vegetables, fruit: Up to 12 months.
Defrosting frozen food
You can choose between the following options, depending on the type of food and its intended use:
- at ambient temperature
- in the fridge
- in an electric oven, with/without hot air convection
- In the microwave oven.
Do not refreeze defrosted food. It can only be refrozen after it has been made into a ready-to-eat meal (cooked or roasted).
Do not continue to use the complete max. storage time for the frozen food.
Fittings
Glass shelve
The glass shelve can be removed and fitted at different heights.
Removing
Lift the glass shelf at the back and pull it out.
Inserting
Slide the glass shelf backward on the guide rails until it snaps downwards into place.
Door pockets
The door pockets can be removed.
Removing
Press the door pocket on one side inwards until this side can be removed by pulling it upwards.
Inserting
Insert the door pocket on one side into the guide. Slide the other side down until it engages.
Crisper drawer
The crisper drawer is particularly suitable for the storage of fruit and vegetables.
The crisper drawer can be removed for loading and unloading and cleaning.
The cover of the crisper drawer can be removed for cleaning purposes.
Ice-cube tray
The ice-cube tray is for producing and keeping ice cubes in.
1. Fill the ice-cube tray ¾ full of drinking water and place in the frozen food container.
2. If the ice-cube tray is stuck to the freezer compartment, loosen with a blunt implement only (spoon-handle).
3. To loosen the ice cubes, twist the ice-cube tray slightly or hold briefly under flowing water.
Egg tray
The egg tray is used to store eggs.
Switching off and shutting down the appliance
Switch off the appliance
Unplug the appliance from the mains or switch off the circuit breaker.
Putting the appliance out of service
If you do not use the appliance for long periods:
- Remove all food from the appliance.
- Switch off the appliance.
- Defrost the appliance.
- Clean the appliance.
- Leave the appliance door open.
Defrosting
Fridge compartment
While the appliance is in use, drops of condensation or frost form on the back of the fridge compartment. As the rear panel defrosts automatically, it is not necessary to remove the frost or the condensation.
Freezer compartment
A layer of frost in the freezer compartment impairs the cooling effect on the frozen food and increases power consumption. If there is a layer of frost, you must defrost the appliance.
General tips
- When putting food in or taking food out, open the freezer compartment door for as little time as possible.
- Do not install the appliance in a damp room. A high level of humidity aids the formation of frost.
- Package fresh food so that it is as air-tight as possible.
Do not scrape away the layer of ice using a knife or a sharp object. You could damage the refrigerant pipes. If refrigerant shoots out, it may ignite or cause eye injuries.
Defrosting the appliance
- Turn the temperature controller to the coldest temperature approx. 3 hours before the defrosting to ensure that the food is thoroughly frozen.
- After 3 hours, switch off the appliance.
- Take out the food and store it in a cool place. Place blocks of ice (if you have one) on the food.
- Leave the appliance door and the freezer compartment door open.
- Put a wiping cloth inside the freezer compartment and one in front of the appliance to collect water that might escape during the defrosting process.
- Wait until the layer of ice can be removed.
- Remove the layer of ice, clean the freezer compartment and wipe dry its inside.
- Switch on the appliance and put the food back in.
Defrosting aids
To speed up the defrosting process, you can use a plastic scraper to remove the layer of ice.
Never use electrical appliances, defrosting sprays or open flames to defrost the freezer, e.g. heaters, steam cleaning appliances, candles, oil lamps, etc. Do not place any saucepans containing hot water in the appliance in order to speed up the defrosting.
Cleaning the appliance
- Do not use gritty, acidic or chlorine-based cleaning agents or solvents.
- Do not use abrasive cleaning pads or sponges that may scratch surfaces. This may lead to corrosion of the metallic surfaces.
- Never clean the shelves or containers in the dishwasher. The parts may warp.
Proceed as follows:
- Switch off the appliance before cleaning.
- Unplug the appliance from the mains or switch off the circuit breaker.
- Take out the food and store it in a cool place. Place blocks of ice (if you have one) on the food.
- Wait until the layer of frost has thawed out.
- Clean the appliance with a soft cloth, lukewarm water, and a little pH-neutral washing-up liquid. The washing-up liquid solution must not be allowed to get into the lights or un into the evaporation tray through the drain hole.
- Only wipe the door seal with clean water and then rub it until it is dry.
- Clean the condenser, air intake, and exhaust opening with a brush or vacuum cleaner.
- Clean the drain hole with a cotton swab.
- After cleaning, reconnect the appliance to the mains and switch it on.
- Put the food back in.
Fittings
All the variable components of the appliance can be removed for cleaning (see section headed Fittings).
Smells
If you notice unpleasant smells:
- Switch off the appliance.
- Remove all food from the appliance.
- Clean the inside of the appliance (see the section headed Cleaning the appliance).
- Clean all packaging.
- Pack strongly smelling food in air-tight containers to prevent odors.
- Switch on the appliance again.
- Arrange the food.
- After 24 hours, check again to see if the smells have reappeared.
Lighting (LED)
Your appliance is equipped with a maintenance-free LED light.
Any repair work on the lighting must only be carried out by the after-sales service or authorized experts.
Saving energy
- Install the appliance in a dry, well-ventilated room. The appliance must be installed out of direct sunlight and away from heat sources (e.g. heating elements, cooker). Use an insulating plate if necessary.
- Allow hot food and drinks to cool before placing them in the appliance.
- Place frozen food in the fridge compartment to defrost and utilize the low temperature of the frozen food to cool other food.
- Only open the appliance door for as short a time as possible.
- To prevent the food from warming up quickly in the event of a power cut or a fault, place blocks of ice (if you have one) on the food.
- Make sure that the appliance door is always closed.
- The arrangement of the equipment parts shown in the section Getting to know the appliance requires the least amount of energy. Any other arrangements can result in higher energy consumption.
- To prevent increased power consumption, occasionally clean the air vent with a soft brush or vacuum cleaner.
Operating noises
Completely normal noises
Humming
Motors running (e.g. refrigeration units, ventilator).
Bubbling, whirring or gurgling noises
Refrigerant circulating through the pipes.
Clicking
Motors, switches or solenoid valves are switching on/off.
Preventing noises
The appliance is not standing straight
Make sure the appliance is exactly aligned by using a spirit level. To adjust the position of the appliance, use the adjustable feet or place something underneath.
The appliance is touching adjacent units or appliances
Move the appliance away from adjacent furniture or appliances.
Containers or shelves are wobbling or sticking
Check the removable parts and re-insert them if necessary.
Containers are touching
Move the containers apart slightly.
Rectifying minor faults yourself
Before calling After-sales Service:
Check whether you can rectify the fault yourself by using the notes below.
You must pay the cost of the After-sales Service call out – even during the guarantee period.
| Problem | Possible cause | Remedy |
| The appliance is not cooling/freezing. The lighting is not working. |
Power cut. | Check whether there is the power to the appliance. |
| Circuit-breaker is switched off. | Check circuit-breaker. | |
| The power plug is not properly plugged in. | Check whether the power plug is properly plugged in. | |
| The refrigeration unit switches on with increasing frequency and for longer periods. | The appliance door is being opened frequently. | Do not open the appliance door unnecessarily. |
| The ventilation openings are covered. | Remove any obstructions. | |
| Placing large quantities of food in the appliance. | Set a lower temperature. | |
| The temperature setting is too low. | Set a higher temperature. | |
| The appliance is too close to a heat source or the ambient temperature is too warm. | See the section headed Installing the appliance. | |
| The fridge compartment/ freezer compartment is too warm. | The appliance door is being opened frequently. | Do not open the appliance door unnecessarily. |
| Placing large quantities of food in the appliance. | Set a lower temperature. | |
| The temperature setting is too high. | Set a lower temperature. | |
| The appliance is too close to a heat source or the ambient temperature is too warm. | See the section headed Installing the appliance. | |
| The fridge compartment/freezer compartment is too cold. | The temperature setting is too low. | Set a higher temperature. |
| The LED lighting is faulty. | See section-headed Lighting (LED). | |
| The door switch is sticking. | Check whether you can move the door switch. | |
| Unpleasant smells are noticeable. | Strongly smelling food not packed in air-tight containers. | Clean the appliance. Pack strongly smelling food in air-tight containers (see the section headed Smells). |
| In the appliance, a layer of ice is forming. | The ventilation openings are covered. | Remove any obstructions. |
| The appliance door was not closed completely. | Close the appliance door completely. | |
| The door seal is dirty. | Clean the door seal. See the section headed Cleaning the appliance. | |
| The appliance door can only be closed with difficulty. | Food prevents the appliance door from closing correctly. | Remove any obstructions. |
| The appliance is not aligned. | Align the appliance with a spirit level. See the section headed Aligning the appliance. | |
| After a cooler temperature was set, the cooling machine does ot switch on immediately. | This is normal, there is no fault. | |
| On the appliance bottom or on the trays, water has accumulated. | The drain hole is plugged. | Clean the drain hole with a cotton swab. See the section headed Cleaning the appliance. |
After-sales Service
You can find your local After-sales Service center in the phone book or the After-sales Service directory. Please quote the product number (E-Nr.) and production number (FD-Nr.) of your appliance.
You will find this information on the rating plate.
Please help us to avoid unnecessary journeys by quoting the appliance and production number. By doing so, you will save any associated additional charges.
Booking a repair call-out and advice on faults
The After-sales Service contact details for all countries are listed in the attached After-sales Service directory.
GB 0344 892 8979 Calls charged at local or mobile rate.
IE 01450 2655 0.03 € per minute at peak. Off-peak 0.0088 € per minute.
US 800 944 2904 toll-free
Notes
To avoid contamination of food, please observe the following instructions:
- Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.
- Clean regular surfaces that can come in contact with food and accessible drainage systems.
- Store raw meat and fish in suitable containers in the refrigerator, so that the food is not in contact with or does not drip onto other food.
- Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making ice cream, and making ice cubes.
- One-, two- and three-star compartments are not suitable for the freezing of fresh food.
| Order | Compartment Type | Target storage temp. [°C] |
Appropriate food |
| 1 | Fridge | +2 – +8 | Eggs, cooked food, packaged food, fruits and vegetables, dairy products, cakes, drinks and other foods which are not suitable for freezing. |
| 2 | (***)*-Freezer | ≤ -18 | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended time is 3 months – nutrition values and taste decrease with time). Suitable for freezing fresh food. |
| 3 | ***-Freezer | ≤ -18 | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended time is 3 months – nutrition values and taste decrease with time). Not suitable for freezing fresh food. |
| 4 | **-Freezer | ≤ -12 | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended time is 2 months – nutrition values and taste decrease with time). Not suitable for freezing fresh food. |
| 5 | *-Freezer | ≤ -6 | Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended time is 1 month – nutrition values and taste decrease with time). Not suitable for freezing fresh food. |
| 6 | 0-Star | -6 – 0 | Fresh pork, beef, fish, chicken, some packaged processed foods, etc. (recommended to eat within the same day, preferably not later than 3 days). Partially packed/shrink-wrapped processed food (non-freezable foods). |
| 7 | Chill | -2 – +3 | Fresh/frozen pork, beef, chicken, freshwater aquatic products,etc. (7 days below 0 °C and above 0 °C is recommended for consumption within that day, preferably no more than 2 days). Seafood (less than 0 °C for 15 days, it is not recommended to store above 0 °C). |
| 8 | Fresh Food | 0 – +4 | Fresh pork, beef, fish, chicken, cooked food, etc. (recommended to eat within the same day, preferably not later than 3 days). |
| 9 | Wine | +5 – +20 | red wine, white wine, sparkling wine, etc. |
Note
Please store different foods according to the compartments or target the storage temperature of your purchased products.
If the appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold growth in the appliance.
To ensure that the appliance is easy to clean, food must be packed in bags and liquids in bottles or sealed containers before being placed in the refrigerator.
