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Bissell 1383 Proheat 2X User Guide

Bissell 1383 Proheat 2X User Guide Image

Bissell 1383 Series Proheat 2X


When using an electrical appliance, basic precautions should be observed, including the following:


  • Connect to a properly grounded outlet only. See grounding instructions. Do not modify the 3-prong grounded plug.
  • Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing.
  • Use indoors only.
  • Do not allow to be used as a toy. Close attention is necessary when used by or near children.
  • Do not use for any purpose other than described in this User’s Guide. Use only manufacturer’s recommended attachments.
  • Do not use with damaged cord or plug. If appliance is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
  • Always install float before any wet pick-up operation.
  • Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
  •  Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
  • Do not handle plug or appliance with wet hands.
  • Do not put any object into open-ings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
  • Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
  • Turn off all controls before plug-ging or unplugging appliance.
  • Use extra care when cleaning on stairs.
  • Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
  • Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
  • Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
  • Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
  • Use only BISSELL cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Fluid section of this guide.
  • Unplug before connecting TurboBrush Tool.
  • Do not immerse. Use only on dry surfaces or surfaces moistened by the cleaning process.
  • Keep appliance on a level surface.
  • Do not carry the appliance while in use.


This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.


This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Thanks for buying a BISSELL deep cleaner

We’re glad you purchased a BISSELL deep cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system.
Your BISSELL deep cleaner is well made, and we back it with a limited two-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Care department, so, should you ever have a problem, you’ll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL deep cleaner.
Thanks again, from all of us at BISSELL.


  • Deep cleaning stairs and high-traffic areas on a regular basis helps prolong carpet life.
  • Check upholstery stuffing before cleaning. Colored stuffing may bleed through the fabric when it becomes wet.
  • Before turning off the machine, suction up clean water to thoroughly rinse out the interior of the flex hose. Then, lift the cleaning tool and point it upwards to drain any remaining water into the dirty water/collection tank.

Product View

  1. Spray Trigger
  2. Upper Handle
  3. Extra Long Power Cord
  4. Power Switch
  5. Heater Switch
  6. Flex Hose
  7. Easy Carry Handle
  8. Heat Indicator Light
  9. ReadyTools Dial
  10. Tank Carry Handle
  11. 2-in-1 Clean Water & Formula Tank
  12. Easy To Remove Nozzle
  13. EdgeSweep® Brushes
  14. Lower Base
  15. Upper Hose Rack
  16. Hose Secure Latch
  17. Lower Hose Rack
  18. Detent Pedal


Your deep cleaner comes in four, easy to assemble components:

The only thing you will need to assemble your cleaner is a Phillips head screwdriver.

1. Slide upper handle onto lower handle.
2. Screw 3 screws into the marked holes.
3. Place upper hose rack onto back of upper handle, and secure with screw.
4. Place lower hose rack onto back of upper handle by pushing in and sliding down until it snaps into place.
5. Snap tools into the tool caddy.
6. Wrap power cord and flex hose.
7. Keep flex hose snugly in place by using the hose secure latch.


Cleaning fluid

Keep plenty of genuine BISSELL 2X formula on hand so you can clean and protect whenever it fits your schedule. Always use genuine BISSELL deep cleaning formulas. Non-BISSELL cleaning solutions may harm the machine and will void the warranty.

Special Features

Your BISSELL PROheat 2X deep cleaner is a home cleaning system that uses the power of heat, brushes, and cleaning formula to get the deep down dirt for a maximum clean. Not only does it come with several unique features, it has been designed with you, the customer, in mind.

Built-in-Heater feature

BISSELL PROheat 2X models all feature a patented built-in heater which will heat the hot tap water you put in up to 25 degrees hot-ter to safely optimize cleaning effectiveness. The heater will never allow the temperature to exceed 190°F. The heater switch on the front of the machine controls the heater so you have the option to turn off the heat if you are cleaning delicate wool or oriental rugs.

2-in-1 Clean Water and Formula Tank

Our 2-in-1 tank full capacity system is designed with a heavy duty bladder inside for clean water. As you clean, dirty water pulled out of your carpets will collect around the outside of the bladder so that clean and dirty water are always kept separate. This allows you to only carry one tank to and from the sink for emptying

ReadyTools™ Dial

This provides either floor cleaning or above floor cleaning with the turn of a knob. Choose “TOOLS” setting for stairs, upholstery, and hard to reach areas and “FLOOR CLEANING” for carpets, area rugs and bare floors.

Before you clean

  1.  Move furniture to another area if cleaning an entire room (optional).
  2. Pick up all loose dirt, debris, and pet hair before deep cleaning. If you’re cleaning just a small area of carpeting or less than a whole room, the ProHeat 2X Deep Cleaner may be used to vacuum the area before deep cleaning. If so, be sure to keep the red filter screen (in the 2-in-1 tank lid) cleaned of lint so that suction is maintained. When you’re done, clear the red filter screen and then rinse both the dirty water and the clean solution tank (inside the flexible bladder) with warm water before starting the deep cleaning process.
  3. Plan your cleaning route to leave an exit path. It is best to begin cleaning in the corner farthest from your exit.
  4. Pretreating (optional) Pretreating is recommended to improve cleaning effectiveness for heavily soiled carpet in high traffic areas such as entryways and hallways.

BISSELL Stain PreTreat

  • Spray the BISSELL Stain PreTreat formula onto heavy traffic areas, soiled areas, or stains.
  • Allow to penetrate for at least 3 minutes.
  • Clean as normal, using the BISSELL
    PROheat 2X machine on the high traffic setting, following the instructions below.

Some Berber carpets have a tendency to fuzz with wear. Repeated strokes in the same area with an ordinary vacuum or deep cleaner may aggravate this condition. Please see Stain Removal instructions on page 10.

Carpet cleaning

Fill the 2-in-1 Water Tank. Remove the tank from the base of the machine by lifting up the tank carry handle. Carry like a bucket to the sink.

  • Unlatch the top of the tank from the bottom by lifting up on the tank latch located on the back of the tank.
  • Remove the top of the tank by lifting up on the handle.
  • Note how the lip on the top tank separates from the groove in the bottom tank. This placement is important when putting the tank back together.
  • The measuring cup provided holds 2.5oz when filled to the fill line. Using the measuring cup provided, pour 5oz of BISSELL 2X formula into the heavy duty bladder. Fill the rest of the heavy duty bladder with hot tap water (140°F/60°C MAX). DO NOT BOIL OR MICROWAVE WATER.
    NOTE: Always use genuine BISSELL 2X formulas to maximize cleaning and for the safety of your machine.
  • Leaving the filled bottom of the tank on a flat surface, only maneuver the top of the tank. To attach the top part of the tank to the bottom, carefully hook the lip on the top tank into the groove on the bottom tank.
  • Fasten tanks together by securing the latch in the back.

NOTE: Remember to secure the tank latch in the back and test to make sure it is secure before picking up the tank.

Cleaning With Attachments

Your PROheat 2X machine comes equipped with a hose and at least one attachment for cleaning stairs, upholstery, and more.

  1. Important! If using to clean upholstery, check upholstery tags.
    a. Check manufacturers tag before cleaning.  on the tag means you can use your PROheat 2X. If the tag is coded with an (with a diagonal stripe through it), or says Dry, Clean Only, do not proceed with any deep cleaning machine. Do not use on velvet or silk. If manufacturer’s tag is missing or not coded, check with your furniture dealer.
    b. Check for colorfastness in an inconspicuous place.
    c. If possible, check upholstery stuffing. Colored stuffing may bleed through fabric when wet.
    d. Plan activities to allow upholstery time to dry.
    e. Pick up any loose dirt, debris and pet hair before deep cleaning.
  2.  Follow the instructions on page 7 for filling the 2-in-1 water and formula tank.
  3.  Set ReadyTools dial to the TOOLS setting. This will allow spray and suction from the hose.
  4.  Attach the cleaning tool to the end of the hose.
  5.  Plug in and turn on the power switch and heater (if desired).
  6. Clean by pressing the trigger to spray solution onto the area to be cleaned. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction soiled water. Continue to clean in the area, working in small sections, until no more dirt can be removed. Rinse (optional) and suction as needed. Caution: Do no overwet.
  7. Remove and rinse tools in clean, running water. Dry and replace in the tool caddy.
  8. It is recommended that you suction clean water from a bowl to rinse out the hose.
  9. Before replacing lift end of hose and stretch out to ensure all water is cleared from hose.
  10. Wrap flex hose around the tool caddy.
  11. Empty 2-in-1 water tank and rinse out, following the instructions on page 8.
  12. Return ReadyTools dial to floor setting.

NOTE: If your deep cleaner came with a Deep Reach Tool or Stain Trapper Tool, do not follow cleaning instructions below. Instead, follow instructions in next section.

Deep Reach Tool attachment

1. Follow instructions 1-5 on page 9 under “Cleaning with attachments”.
2. Set tool on stain and press the trigger to spray solution onto the area to be cleaned.
3. Slowly move the tool back and forth over the soiled surface, keeping the tool in contact with the carpet.
4. Release trigger and move tool slowly over the soiled area to suction up water and dirt.
5. Continue to clean the area, working in small sections, until no more dirt can be removed.
6. Remove tool from hose when finished. Clean under warm water before storing.

Stain removal

Do Not Delay! Attending to an accident soon after it occurs ensures the most optimal clean. Leaving it for an extended period of time may cause it to set and become permanent.

  1. Blot up liquids with an absorbent cloth or paper towels. White materials are recommended because certain dyes may bleed and make the stain worse.
  2. Gently scrape up any semi-solids with a spoon or spatula. Do not use a knife or other utensil with sharp edges because it could damage the carpet or upholstery.
  3. If the area has already dried, separate and remove from the carpet whatever semi-solids
  4. Be sure to test any spot removal formulas in an inconspicuous area first. This is important as some dyes and materials could be damaged or discolored by cleaning solvents. If such a change should occur, try a different solution or call a professional.
  5. If cleaning on Berber carpeting, gently run your machine over a hidden area. If no fuzzing occurs, continue cleaning in soiled area.
  6. Using the BISSELL Stain PreTreat, spray evenly over soiled area. Do not overwet. Wait 3-5 minutes. Gently work the solution by blotting area with a clean, damp, color safe cloth.
  7. Clean using either the FLOOR CLEANING, or TOOLS setting on the ReadyTools dial.

Cleaning with the Stain Trapper Tool

  1. Follow steps 1-5 on page 9.
  2. Gently scrape up any semi-solids with a spoon or spatula. Do not use a knife or other utensil with sharp edges because it could damage the carpet or upholstery.
  3. Plug in and turn on the power switch.
  4. Clean by pressing the trigger to spray solu-tion onto the area to be cleaned. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction soiled water. Continue to clean in the area, working in small sections, until no more dirt can be removed. Rinse (optional) and suction as needed.
    CAUTION: Do not overwet.
    NOTE: Do not fill the Stain Trapper tank above the FULL line.
  5. To empty the Stain Trapper tool, rotate the small tank on the bottom of the tool to unlock it.
    NOTE: Be careful to keep the top of the tool facing upward or soiled water will spill out of the tank.
  6. Dump dirty water into a sink or toilet and rinse the tank out with clean water. Replace the tank by lining up the “unlock” symbol with the small arrow on the tank and turning it to the “lock” symbol.
  7. Clean the front of the tool by removing the plate over the suction path. Pull down on the bottom of the plate to remove. Run the tool and the plate under clean water to rinse taking care to remove all debris. Replace the front plate by sliding it back into place.

Maintenance and Care

Machine storage

Once your cleaning is complete, make sure the 2-in-1 water tank is emptied, rinsed out, and dried before the next use. The formula tank can remain filled and ready to go.
NOTE: Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and void the warranty.

Machine care

For best results, a few simple steps can assure your machine is well maintained after your cleaning is complete.

  1. Flush your machine of any remaining residual solution.
    a. Fill the 2-in-1 clean water tank with clean hot tap water.
    b. Plug your machine into a proper outlet and set the Custom Clean dial to the rinse setting. Turn the power on by pressing the power button.
    c. Recline the handle and press the spray trigger for 15 seconds while making forward and backward passes on carpet. Release the trigger to suction. Repeat for another 15 sec-onds. Continue without pressing the trigger until there is no more water being suctioned.
  2. Turn power and heater switches OFF (O). Unplug the machine and wrap the power cord. Empty the 2-in-1 water tank.
  3. Rinse out 2-in-1 water tank, with running hot tap water, taking care to clean underneath the heavy duty bladder, and all around it.
  4. The top half of the tank can be rinsed clean through the nozzle area. Also, pop out the red filter underneath the top half of the tank and rinse out. Replace before putting the top and bottom halves of the tank together.
  5. Before you place the cleaned 2-in-1 water tank back onto the machine, remove the red solution filter cap (on the base of the machine). Remove the cap by inserting a coin or a flat head screw driver into the slot on the top. Turn counter clock wise and unscrew. Set aside.
  6. Keeping the 2-in-1 water tank off of the base of the machine, simply unscrew the floor nozzle using a Phillips head screwdriver. This can be rinsed out at the faucet. Then replace back onto the machine by starting from the bottom of the nozzle and hooking the tabs into the holes on the bottom sides of the machine. Secure into place with the screw.
  7. The inside of the end caps by the brush rolls can be wiped out with a clean paper towel, or, if a more thorough cleaning is desired, the end caps can be taken off using a Phillips head screwdriver and rinsed clean. Replace after cleaning.
  8. Any loose hair or debris can be pulled from the brush rolls and thrown away. For the most thorough clean before storage, follow directions for removal and replacement of the brush rolls and belts.
  9. To clean attachments that may have been used, remove from hose and rinse under clean, running water. Dry and replace attachment in the tool caddy. Clean the hose by suctioning clean water from the tap. Before replacing, lift end of hose and stretch out to ensure all water is cleared from hose. Refer to page 10.
  10. After carpet is dry, vacuum again to remove hair and fuzz.

Small belt removal and replacement

Occasional replacement of one or both belts may become necessary. If that is needed, please follow the instructions below.

1. Turn off the machine, and unplug it from the outlet.
2. Remove both the 2-in-1 water tank and the formula tank. Set aside.
3. Unscrew the front nozzle and remove it. Set aside.
4. Turn the machine on its side.
IMPORTANT: cord side down.
5. Remove the clear end cap by unscrewing the 2 black screws. Take care not to drop the screws into the unit.
6. Remove 1 silver screw.
7. Remove pivot arm by gently lifting up.
8. Remove small brush belt.
9. Replace small brush belt, and reverse steps above.

Brush removal and large belt replacement

Brushes can be removed for cleaning or replacement as needed.

1. Follow small belt removal instructions above.
2. Remove brush rolls by pulling them off of the metal rods. Be careful not to lose the small washer at each end of the brush rolls.
3. Place cleaned or new brush rolls back onto the rods. Make sure one washer is on each end of the rollers prior to sliding onto the rod. Be sure to let the rod slide through the bushing to insure proper fit.
4. Re-attach the long belt on the bottom to the cogs of the small roller brushes.
5. Place small belt over back roller and metal cog.
6. Place pivot arm in place and screw in place using the silver screw.
7. Re-attach clear end cap by tightening with the (2) black screws.
8. Return front nozzle to front of unit, by latching from underneath and then securing with a screw.
If you have any questions or are having trouble installing or replacing your belt(s) or brushes, please call BISSELL Consumer Care.


problem possible causes Remedies
built-in heater ready light does not illuminate The heater switch is not turned ON ( i ) Turn the heater switch ON ( i )
The power switch is not turned ON ( i ) both switches must be ON ( i ) to activate the heater ready light
Reduced spray or no spray Water tank may be empty Fill heavy duty bladder with hot tap water
Tank may not be seated completely Turn power OFF (0). Remove and reseat tank
Pump may have lost prime. Turn power OFF (0) and then back ON (i). Wait one minute, then depress trigger
Dirtlifter® powerbrush does not turn The belt is off or broken Turn power OFF ( O ) and unplug unit from outlet. Follow instructions on page 15
The unit is in the upright position brushes only rotate when unit is reclined using the detent pedal
Circuit breaker on machine may have tripped Turn the machine OFF ( O ) and unplug from outlet. Check to see if foreign object is caught in brush roll. Remove object. Plug machine in to reset circuit breaker
cleaner  not picking up solution ReadyTools dial may be at wrong setting set ReadyTools dial to either FlOOR CleANiNG or TOOls setting
Tank may not be seated properly Pick up both the 2-in-1 water and formula tank and reseat it to fit snugly on the unit
Tank may not be assembled properly Check to make sure the “lip” of the nozzle is securely hooked into the groove on bottom of Tank (see page 7)
solution or 2-in-1 water tank is empty Check fluid levels in heavy duty bladder
2-in-1 water tank has picked up maximum dirty water and red float door has closed. empty 2-in-1 water tank. Refill heavy duty bladder with clean hot tap water and 2X formula and replace.
Red float “door” in the tank may have closed as a result of bumping an object or moving machine back and forth too quickly Turn the machine OFF ( O ), allowing red float door to release into the open posi- tion. Turn unit back ON ( i ) to continue cleaning. be sure your forward and back- ward strokes are done at a slower pace.
Red lint screen in tank is dirty Remove red lint screen, clean and replace.

Replacement Parts



This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail, telephone, or regular mail as described below.

Limited Two-Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for two years any defective or malfunctioning part.

See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Some states do not allow limitations on how long an implied warranty last so the above limitation may not apply to you.
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.


If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.

Website or E-mail: www.bissell.com

or call: bissell Consumer Care 1-800-237-7691

Monday – Friday 8am – 10pm eT saturday 9am – 8pm eT
sunday 10am – 7pm eT

or Write: bissell Homecare, inc. PO box 3606

Grand Rapids, Mi 49501 ATTN: Consumer Care

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