POWERFORCE® HELIX™ TURBO REWIND
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING YOUR UPRIGHT VACUUM.
Always connect to a polarized outlet (one slot is wider than the other). Unplug from outlet when not in use and before conducting maintenance. When using an electrical appliance, basic precautions should be observed, including the following:
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
- Do not leave vacuum when it is plugged in. Unplug from outlet when not in use and before servicing.
- Do not use outdoors or on wet surfaces.
- Do not allow to be used as a toy. Close attention is necessary when used by or near children.
- Do not use for any purpose other than described in this user guide. Use only manufacturer’s recommended attachments.
- Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
- Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
- Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
- Do not handle plug or vacuum with wet hands.
- Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
- Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
- Turn OFF all controls before plugging or unplugging vacuum.
- Use extra care when cleaning on stairs.
- Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
- Do not use vacuum in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
- Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
- Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
- Do not use without filters in place.
- Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
- Use only on dry, indoor surfaces.
- Keep appliance on a level surface.
- Do not carry the vacuum while it is running.
- Unplug before connecting or disconnecting the TurboBrush® Tool.
- Hold plug when rewinding into cord reel. Do no allow plug to whip when rewinding.
SAVE THESE INSTRUCTIONS
This model is for household use only.
WARNING:
- Plastic film can be dangerous. To avoid danger of suffocation, keep away from children.
- Do not plug in your vacuum UNTIL you are familiar with all instructions and operating procedures.
- To reduce the risk of electrical shock, turn power OFF and disconnect polarized plug from electrical outlet BEFORE performing maintenance or troubleshooting checks.
THIS APPLIANCE HAS A POLARIZED PLUG
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.
Thanks for buying a BISSELL® vacuum!
We love to clean and we’re excited to share one of our innovative products with you. We want to make sure your vacuum works as well in one year as it does today, so this guide has tips on using (page 6-7), maintaining (pages 7-10), and if there is a problem, troubleshooting (page 10).
What’s in the Box?
NOTE: Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the “Carton Contents” list located on the carton top flap.
NOTE: Replacement Febreze Pre-Motor Filters for the Powerforce Helix Turbo Rewind are available for purchase on BISSELL.com and at various retailers. Model 12141.
Product View
- Upper Handle
- TurboBrush® Tool
- Tank Release Button
- Carry Handle
- Washable Pre-Motor Filter
- Dirt Tank
- Dirt Tank Empty Button
- Washable Post-Motor Filter
- Automatic Cord Rewind Button
- Cord Hook
- Hose Clip
- Dusting Brush
- Crevice Tool
(stored inside Extension Wand) - Extension Wand
- Wand Base
- Power Cord
- Hose Wand
- Power Switch Pedal
- Handle Recline Pedal
- Foot Hose
- Product Rating Label & Serial Number
Assembly
WARNING: Do not plug in your vacuum until you are familiar with all instructions and operating procedures.
- Place the Upper Handle onto the base and push it down. Then attach the handle with the 2 screws that are taped to the handle in a plastic bag.
- Next, insert the wand base and turn it to the left to lock it into place.
- Next, insert the end of the hose into the back of the vacuum and twist to lock it into place.
- Now wrap the hose through the Hose Clip and connect the hose wand to the Foot Hose down at the bottom of the vacuum.
- This unit includes a Febreze filter. To replace the filter, press the Tank Release Button and pull handle to lift Dirt Tank away from vacuum.
- Open the Dirt Tank lid by lifting the release latch on the front.
- Remove filter in unit and replace with Febreze filter. Return Dirt Tank to vacuum.
NOTE: The Crevice Tool can be found inside the Extension Wand. You can remove it to use it and put it back to store it neatly out of your way when you’re finished.
NOTE: The Febreze filter must first be removed from the bag before inserting it into the machine.
Using Automatic Cord Rewind
- To plug your vacuum in, gently pull the cord out of the automatic cord rewind and stop at the yellow mark on the cord. Do not pull past the red mark. Once you have the desired amount of cord, plug it into the outlet.
- When you finish using your vacuum, unplug it from the outlet. Hold onto the plug and press the Automatic Cord Rewind Button until it’s fully retracted. If the cord doesn’t fully retract on the first try, pull a little bit of cord out and press the rewind button again.
Using Your Vacuum
- Press the red power switch with your foot to turn ON the unit. Press it again to turn your vacuum OFF when you’ve finished cleaning.
- Press the recline pedal to lean your vacuum back for cleaning. To get even lower, press the pedal a second time. When you’re finished, lean it all the way back up to lock it into the upright position.
NOTE: Some frieze and berber carpets have long delicate fibers or threads that may be damaged by rotating brush. Repeated strokes in the same area may enhance this condition.
NOTICE: The floor brush will continue to rotate while you use your vacuum for above floor cleaning. To prevent carpet damage, do not lean on the vacuum or let the powerfoot tilt forward.
WARNING: Before using your vacuum, make sure that the Dirt Tank is in locked position and that all filters, both pre and post-filters, are in place. DO NOT operate your vacuum without these filters.
WARNING: The rotating floor brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the vacuum with the Carry Handle at the front of the unit. To prevent carpet damage, do not lean on the vacuum or let the powerfoot tilt forward. Always place the vacuum on the floor with the handle in the upright position when using tools. Never place your fingers under the vacuum when it is running. Never place the powerfoot on furniture or uneven surfaces. Do not place vacuum close enough to objects to pull them into rotating brush.
Using the Height Adjustment
You can easily raise or lower your vacuum to adjust to different flooring types. Simply turn the knob towards the desired flooring type. If your vacuum becomes too difficult to push, just move to a higher setting.
Using the Specialized Tools
Your new PowerForce® Helix™ Turbo Plus vacuum not only does a great job on your floors, it also comes with a complete set of accessory tools to make your above floor cleaning jobs easier. Just put your vacuum in the upright position, pick the accessory tool that best fits your needs and attach it to the end of your hose. You’re ready to clean base boards, curtains, upholstery and much more.
Maintaining the TurboBrush® Tool
- Twist gray collar counter-clockwise, until slot appears then separate faceplate. Carefully remove brush, replace belt and brush if needed.
- If paddle wheel gets dislodged, align the two clips on each side and pop into place.
- The faceplate will not close properly if all parts are not aligned correctly.
Emptying the Dirt Tank
- Press the Tank Release Button and pull handle to lift Dirt Tank away from vacuum.
- Holding Dirt Tank over a trash bin, press release button on back to open tank bottom and dump the debris.
Snap bottom back into place when empty.
Cleaning the Pre-Motor Filter
- Press the Tank Release Button and pull handle to lift Dirt Tank away from vacuum.
- Open the Dirt Tank lid by lifting the release latch on the front.
- Remove the Pre- Motor Filter by pulling it from the tank lid. Clean it with warm water. Allow to completely dry before returning it to the Dirt Tank lid.
Cleaning the Post-Motor Filter
- With Dirt Tank removed, press filter cover release button to access Post-Motor Filter.
- Clean all filters with mild detergent, rinse and squeeze all excess water. Allow filters to dry completely before reinserting.
WARNING: To reduce the risk of electrical shock, turn power OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
WARNING: Do not operate the vacuum with damp or wet filters, without filters in place or with the Dirt Tank missing. Allow components to dry before reassembling the Dirt Tank.
Cleaning the Separator
- Press the Tank Release Button and pull handle to lift Dirt Tank away from vacuum.
- Remove the separator by twisting to the left (counter-clockwise), then pull it out through the bottom of the tank. Rinse and dry all sections of Dirt Tank with paper towel.
Replace the Brush and Belt
- Unplug vacuum, turn over and unscrew 6 Philips-head screws to remove bottom cover.
- Lift roller straight out. Inspect belt, replace if it appears damaged.
- If the belt is not broken, remove roller from inside of looped belt. Inspect Brush Roll by placing it on its end and spin. The Brush Roll should spin freely, multiple times by one flick. If it doesn’t, replace Brush Roll.
- Replace the Brush Roll and belt by looping the belt over the motor shaft and the Brush Roll. Line up the end caps and pull the brush forward into place. This will stretch the belt.
- Once the Brush Roll is installed, place the bottom cover back on and replace the screws.
Clearing a Clog
- Remove the hose from the back of the vacuum by twisting it to the left. Remove any debris that may have gotten clogged.
- Check the Foot Hose on the back of your vacuum down towards the bottom. If necessary, remove the screw from the Foot Hose and check for clogs.
- Check the air passageway on the bottom of your vacuum. Remove the bottom cover and the brush. Remove any debris.
Troubleshooting
WARNING: To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.
| Problem | Possible causes | Remedies |
| Vacuum won’t run | Power Cord not plugged in. | Check electrical plug. |
| Blown fuse/tripped breaker. | Check/replace fuse or reset breaker. | |
| Vacuum won’t pick up dirt | Dirt Tank is full. | Empty Dirt Tank. |
| Dirty filter. | Check, remove debris or clean. | |
| Hose not secure. | Check to be sure hose is snapped into place at both ends. | |
| Dirt Tank not in place. | Make sure Dirt Tank is completely inserted and snapped into place. | |
| Vacuum path clogged. | Visually check air passageway, hose inlet, and hose for anything that might be obstructing the vacuum path. Carefully remove blockage. | |
| Rotating power brush drive belt broken. | Replace drive belt. | |
| Drive belt stretched. | Check drive belt area and remove obstructions. Replace drive belt if necessary. | |
| Floor brush bristles worn. | Replace floor brush. | |
| Floor brush jammed. | Remove floor brush and clean debris from brush and ends. Check drive belt for any damage. | |
| Cord won’t retract | Power Cord is knotted or twisted. | Follow instructions on page 6. |
Warranty
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail or telephone as described below.
It may be necessary to obtain some of your personal information, such as a mailing address, to fulfill terms of this warranty. Any personal data will be handled pursuant to BISSELL’s Privacy Policy, which can be found online at www.BISSELL.com/privacy-policy.
Limited Three-Year Warranty
Subject to the *Exceptions and Exclusions from the Terms of the Limited Warranty, upon receipt of the product BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for three years, any defective or malfunctioning part.
See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental, service. This warranty does not apply to fans or routine maintenance components such as filters, belts or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the user guide is not covered. This warranty will only be valid if the product is used in the same country in which it was sold.
BISSELL is not liable for incidental or consequential damages of any nature associated with the use of this product. BISSELL™s liability will not exceed the purchase price of the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
*Exceptions and Exclusions from the Terms of the Limited Warranty
This warranty is exclusive and in lieu of any other warranties, either oral or written. Any implied warranties, which may arise by operation of law, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the three-year duration from the date of purchase as described above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.
Service
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
If your BISSELL® product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.
Website: www.BISSELL.com/service-centers
E-mail: www.BISSELL.com/email-us
Call: BISSELL Consumer Care
1-800-237-7691
Monday – Friday: 8am – 10pm ET Saturday: 9am – 8pm ET
Sunday: 10am – 7pm ET
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