Bissell 2303 Series Crosswave Pet Pro manual

CROSSWAVE® PET PRO

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING YOUR CROSSWAVE® PET PRO.
When using an electrical appliance, basic precautions should be observed, including the following:

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

Connect to a properly grounded outlet only. See grounding instructions. Do not modify the 3-prong grounded plug.
Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing.
Use indoors only.
Do not allow to be used as a toy. Close attention is necessary when used by or near children.
Do not use for any purpose other than described in this User’s Guide. Use only manufacturer’s recommended attachments.
Do not use with damaged cord or plug. If appliance is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
Do not handle plug or appliance with wet hands.
Do not put any object into open-ings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
Turn off all controls before plug-ging or unplugging appliance.
Use extra care when cleaning on stairs.
Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
Use only BISSELL cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Fluid section of this guide.
Do not immerse. Use only on surfaces moistened by the cleaning process.
Keep appliance on a level surface.
Do not carry the appliance while in use.
Always install float before any wet pick-up operation.

SAVE THESE INSTRUCTIONS FOR FUTURE USE

This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualiﬁed electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not ﬁ t the outlet, have a proper outlet installed by a qualiﬁed electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same conﬁguration as the plug. No plug adapter should be used with this appliance.

GROUNDING INSTRUCTIONS

This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Thanks for buying a BISSELL CrossWave® Pet Pro

We love to clean and we’re excited to share one of our innovative products with you. We want to make sure your multi-surface cleaner works as well in two years as it does today, so this guide has tips on using (pages 6-8), maintaining (pages 9-13), and if there is a problem, troubleshooting (page 14).
Your multi-surface cleaner needs a little assembly before you can put it to work, so flip to page 5 and let’s get started!

What’s In The Box?

NOTE: Standard accessories may vary by model.

Getting to Know Your CrossWave® Pet Pro

Upper Handle
Smart Clean Fingertip Controls
Strainer
Float Stack
Easy Remove Brush Window
Integrated Carry Handle
Dirty Water Tank
Foot
Solution Spray Trigger
Quick Release Cord Wrap
Clean Water Tank
Lower Cord Wrap
Rinse Cup
Rinse and Storage Tray

Your BISSELL CrossWave® Pet Pro machine comes in three easy to assemble components and does not require any tools to assemble. The unit also comes with a three-piece Rinse and Storage Tray.
• Handle
• Body
• Clean Water Tank
• Rinse and Storage Tray
• Brush Roll Drying Tray with Rinse Cup

Assembly

WARNING: Do not plug in your CrossWave® Pet Pro until you are familiar with all instructions and operating procedures.

NOTE: To easily unwrap the cord for use, just turn the quick release cord wrap downward to remove the cord from the cord wrap.

Cleaning Formulas

WARNING: To reduce the risk of ﬁ re and electric shock due to internal component damage, use only BISSELL cleaning ﬂuids intended for use with the hard ﬂoor device.

Keep plenty of CrossWave® formulas on hand so you can clean your hard floors and area rugs whenever it fits your schedule. Always use CrossWave® formulas in your machine. Other solutions may harm the machine and void the warranty.

Filling Your Clean Water Tank

The clean water tank is located on the back of the machine.
Lift the clean water tank straight up to remove from the machine.
Unscrew the cap from the clean water tank. The clean water tank has two measuring volumes depending on the amount of space you would like to clean.
For large area cleaning (up to 700 sq ft)
a. Fill formula tank with warm tap water to the second water fill line.
b. Then add formula to the second formula fill line.
For small area cleaning (<350 sq ft)
a. Fill formula tank with warm tap water to the first water fill line.
b. Then add formula to the first formula fill line.
Screw the cap back onto the clean water tank.
On the back of the machine, align clean water tank with the grooves and slide tank into place until you hear a click.

Cleaning Your Hard Floors

Plug machine into a properly grounded outlet.
Select cleaning mode: To start cleaning your hard floors, turn the machine ON pressing the HARD FLOOR button. Once the setting is selected, the dry vacuum will turn on. To turn OFF, press the HARD FLOOR setting a second time.
Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright.
Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger.
NOTE: When solution is flowing, you will see bubbles forming at the edges of the brush roll window.
To clean, hold the solution spray trigger to apply solution on both forward and backward passes.
To dry hard floors faster, release the trigger and clean a second pass without dispensing solution.

TIP: When cleaning excessively dirty or muddy hard ﬂoors or if your brush roll looks dirty, use the easy clean storage tray to rinse your brush roll before cleaning your area rugs.

TIP: For overly challenging and stuck-on messes on your hard ﬂoors, activate the RUG mode and hold your CrossWave® Pet Pro over the mess. Using short passes while holding the trigger allows the multi-surface brush to go to work.

Cleaning Area Rugs

NOTE: Before cleaning area rugs, test an inconspicuous area of the rug for colorfastness. Also, please check manufacturer’s tag before cleaning area rugs for any specialized cleaning instructions. Not for use on silk or delicate area rugs.

Plug machine into a properly grounded outlet.
Select cleaning mode: To start cleaning your rugs, turn the machine ON pressing the RUG button. Once the setting is selected, the dry vacuum will turn on. To turn OFF, press the RUG setting a second time.
Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright.
Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger.
NOTE: When solution is flowing, you will see bubbles forming at the edges of the brush roll window.
To clean, hold the solution spray trigger to apply solution on both forward and backward passes.
To dry area rugs faster, release the trigger and clean a second pass without dispensing solution.

NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button to help with area rug cleaning.

NOTICE: Do not over wet carpet. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure.

Maintenance: Rinse and Storage Tray

WARNING: To reduce the risk of ﬁ re, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

Place unit on rinse and storage tray.
Fill rinse cup with water.
Pour water into rinse funnel to fill the MAX line of the rinse and storage tray.
Turn the machine ON by pressing the Hard Floor button.
Recline the machine while in storage tray. Allow the machine to run for 10-15 seconds until all water is picked up. Repeat as needed.
Grasp brush roll window at the front of the window and pull upward to remove.
Pull brush roll out by grabbing the brush roll tab and pulling upward.
Place the brush roll upright in the brush roll drying tray to dry.
Replace brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward.
Replace the brush roll window by first lining up the brush window tabs with the edges of the foot. Then press the window back into place until you hear a click.

Machine Storage

Put the unit away in a closet or basement until the next use. Store cleaner in a protected, dry area.

NOTE: Any solution remaining in the clean water tank should be emptied prior to machine storage.

NOTICE: To reduce the risk of a leaking condition, do not store unit where freezing may occur. Damage to internal components may result.

Maintenance: Dirty Water Tank

To release dirty water tank, press down on recessed button on the top of the dirty tank.
Grab the front handle while pressing down on button and pull dirty water tank away from the unit.
Grasp top of dirty water tank in recessed areas on each side of the filter and pull upward to remove the top of the tank.
Remove strainer from dirty tank then throw debris in trash.
Pour dirty water out. Rinse the inside of the dirty water tank.
Remove the filter from the top of the dirty water tank by pulling it up.
Hand wash the vacuum filter and screen with warm water and mild detergent.
Rinse the float located at the bottom of the top of the dirty water tank.
If the inside area where the dirty water tank sits is dirty, wipe it clean with a rag or towel.
Leave parts out to dry before reassembling.
Place vacuum filter back into the top of the dirty water tank.
Place strainer back into dirty water tank.
Once parts are dry, reassemble and replace the top of dirty water tank.
Angle the dirt tank back into body of machine inserting bottom first. Then tilt the top of the dirt tank toward the machine and push into place until you hear a click.

NOTE: Make sure to clean your dirty tank and let all components dry out after each use to keep your product at its best.

Maintenance: Brush Roll and Chamber

WARNING: To reduce the risk of ﬁre, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

Troubleshooting

WARNING: To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.

Problem	Possible causes	Remedies
Reduced spray OR no spray	Clean water tank may be empty	Refill tank
	Clean water tank may not be seated completely	Turn power OFF / Remove and reseat tank
	System isn’t completely primed	Hold trigger for 10 to 15 seconds
	Brush window is not latched in place	Turn power OFF / Unplug machine and re-install brush window
	Not holding trigger to spray solution	Hold trigger continuously while using the machine
	Spray tips on foot clogged	Use a pin to clean the spray tips located underneath the brush roll window
Loss of suction power	Tanks may not be seated properly	Turn Power OFF / Remove both tanks and reseat them so they fit properly
	Dirty tank has picked up maximum amount of dirty water and has reached full line	Empty dirty tank and make sure to make slow cleaning passes back and forth while cleaning
	Brush window is not latched in place	Turn Power OFF / Unplug machine and re-install brush window
	Debris channel in foot is clogged	Clean the channel with a paper towel
	Filter clogged by debris	Remove debris clogging the filter screen and clean the filter
Brush roll is not turning	Brush roll is not installed properly	Turn Power OFF / Unplug machine and follow instructions on page 11 for replacing brush roll
	Machine is standing upright	Recline machine to make brush roll turn on
	Obstruction has caused brush roll to stop	Turn Power OFF / Unplug machine and remove brush window and brush roll cleaning hair and string off of brush ends
Machine won’t turn on	Obstruction has caused brush roll to stop and shut down machine	Unplug machine to reset the system. While the machine is unplugged, remove the brush window and brush roll cleaning hair and string off of brush ends
Machine won’t turn on	Handle not inserted properly into body of machine	Remove the handle and re-insert into the body of the machine making sure to push down until you hear a “click”
Machine is leaking	Cap of clean water tank is not closed properly	Remove the clean water tank and re-apply the cap
Machine is streaking	Too much water applied	Go over area without spraying down water
Machine is streaking	Previous floor care products used	Contact product manufacturer regarding how to remove

Warranty

If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail or telephone as described below.

Limited Three-Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for three years any defective or malfunctioning part.
See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental, service. This warranty does not apply to fans or routine maintenance components such as filters, belts,
or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered. This warranty will only be valid if the product is used in the same country in which it was sold.

BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE THREE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.

Service

If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.

Website: www.BISSELL.ca/service-centers

E-mail: www.BISSELL.ca/email-us

Call: BISSELL Consumer Care
1-800-263-2535
Monday – Friday 8am – 10pm ET
Saturday 9am – 8pm ET Sunday 10am – 7pm ET

Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-263-2535.