Bissell 36Z9 Series Proheat 2X Professional manual

Bissell 36Z9 Series Proheat
2X Professional User Guide

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING YOUR PORTABLE DEEP CLEANER. When using an electrical appliance, basic precautions should be observed, including the following:

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

• Connect to a properly grounded outlet only. See grounding instructions. Do not modify the 3-prong grounded plug.
• Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing.
• Use indoors only.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use for any purpose other than described in this User’s Guide. Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
• Always install float before any wet pick-up operation.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before plugging or unplugging appliance.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosine, etc.) or use in areas where they may be present.
• Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Use only BISSELL cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Fluid section of this guide.
• Unplug before connecting TurboBrush Tool.
• Do not immerse. Use only on surfaces moistened by the cleaning process.
• Keep appliance on a level surface.
• Do not carry the appliance while in use.

SAVE THESE INSTRUCTIONS FOR FUTURE USE
This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty

WARNING
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.

GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Quick Start Guide

Assembly

Before you begin cleaning

Cleaning with attachments

Thanks for buying a BISSELL deep cleaner

We’re glad you purchased a BISSELL deep cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system.

Your BISSELL deep cleaner is well made, and we back it with a limited five-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Care department, so, should you ever have a problem, you’ll receive fast, considerate assistance.

My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL deep cleaner.

Thanks again, from all of us at BISSELL.

Mark J. Bissell
Chairman & CEO

Product View

1. Spray Trigger
2. Extra Long Power Cord
3. Upper Handle
4. Flex Hose
5. Power Switch
6. Easy Carry Handle
7. Tank Carry Handle
8. Large Capacity 2-in-1 Water Tank
9. Surround Suction TM
10. Easy To Remove Nozzle
11. EdgeSweep TM Brushes
12. Lower Base
13. Upper Hose Rack
14. Lower Hose Rack
15. Handle Recline Pedal

Assembly

Your deep cleaner comes in three (four on select models) easy-to-assemble components:
Upper Handle with Screws
Lower Base
Upper Hose Rack
Upper Tool Holder (select models)
The only thing you will need to assemble your cleaner is a Phillips head screwdriver.

1. Slide upper handle onto lower handle.
2. Screw 2 screws into the marked holes (screws will be taped to handle).
3. Attach the upper tool holder (select models) to the upper handle by snapping the bottom half in first, then snapping in the top half.
4. Place upper hose rack onto back of upper handle, and secure with screw.
5. Snap tools onto the Upper Tool Holder (select models).
6. Wrap power cord and flex hose. Snap hose wand into hose clip on upper hose wrap.

NOTE: Take care to wrap the hose in the right direction in order to make use of the hose clip. Make sure the hose is wrapped beginning from the back of the machine and wrapping toward the front.

Deep cleaner assembly is now complete.

Operations

Cleaning fluid

WARNING
To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner.

*ONLY BISSELL Protects from future stains with Scotchgard™ Protector

Before you clean

1. Move furniture to another area if cleaning an entire room (optional).
2. Pick up all loose dirt, debris, and pet hair before deep cleaning. It is recommended that you vacuum the area prior to deep cleaning.
3. Plan your cleaning route to leave an exit path. It is best to begin cleaning in the corner farthest from your exit.
4. Pretreating (optional) is recommended to improve cleaning effectiveness for heavily soiled carpet in high traffic areas such as entryways and hallways.

BISSELL Tough Stain Pretreat
a. Spray the BISSELL Tough Stain Pretreat formula onto heavy traffic areas, soiled areas, or stains.
b. Allow to penetrate for at least 3 minutes.
c. Clean as normal following the instructions on the next page.

ATTENTION
Some Berber carpets have a tendency to fuzz with wear. Repeated strokes in the same area with an ordinary vacuum or deep cleaner may aggravate this condition. Please see Stain Removal instructions on page 11.

Filling the 2-in-1 tank

1. Remove the tank from the base of the machine by lifting up the tank carry handle. Carry like a bucket to the sink.
2. Unlatch the top of the tank from the bottom by lifting up on the tank latches on either side of the tank.
3. Using the measuring cup provided, pour two measuring cups filled to the indicated line on the measure cup (5oz/138ml total) into the bladder. Fill the rest of the heavy duty bladder with hot tap water. DO NOT BOIL OR MICROWAVE WATER.
   NOTE: Always use genuine BISSELL 2X formulas to maximize cleaning and for the safety of your machine.
4. Place the top of the tank back on the bottom and secure the latches on both sides.
   NOTE: Remember to secure the tank latches on either side of the tank and test to make sure they are secure before picking up the tank.

WARNING
To reduce the risk of fi re and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner.

Carpet cleaning

1. Plug into a proper outlet and push the on/off button located on the front of the handle.
2. Recline the handle by pressing on the lever at the back of the machine behind the 2-in-1 water tank.
3. Cleaning Strokes. While pressing the trigger, make one slow forward wet pass and another one back. Caution: Do not overwet. Take care not to run over loose objects or edges of area rugs. Stalling brush may result in premature belt failure.
   NOTE: Your machine is equipped with a circuit breaker that will automatically shut off the brush if a large or loose object is caught in the brush roll. If that happens, be sure to unplug your machine, remove the foreign object, and then plug the machine back in to reset the circuit breaker.
4. Release the trigger and make one slow forward and backward pass over the same area to remove any residual dirty water and aid in drying. Repeat cleaning passes until solution being pulled up appears clean. Continue passes without pressing the trigger until you can’t see any more water being pulled up.

CleanShot TM (select models)

CleanShot is an optional feature that can be used to fight tough stains. It can be used as either a tough stain pre-treater or can be used during the deep cleaning process itself. To use CleanShot either as a pre-treat, or during deep cleaning, follow the instructions below.

1. Press the CleanShot button on the front of the machine’s handle and aim the focused stream onto the stain for up to 5 seconds.
2. Allow the formula to soak in for 15 seconds.
3. Run the machine over the stain to extract until no formula or water can be seen coming up from the carpet.
4. Repeat as needed until the stain is gone.

Cleaning with attachments

WARNING
To reduce the risk of injury, be extra careful when cleaning stairs. Make sure machine is secure and level.

Your deep cleaner comes equipped with a hose and at least one attachment for cleaning stairs, upholstery, and more.

Important! If using to clean upholstery, check upholstery tags.

1. Check manufacturer’s tag before cleaning. “W” or “WS” on the tag means you can use your deep cleaner. If the tag is coded with an “X” or an “S” (with a diagonal stripe through it), or says “Dry Clean Only”, do not proceed with any deep cleaning machine. Do not use on velvet or silk. If manufacturer’s tag is missing or not coded, check with your furniture dealer.
   a. Check for colorfastness in an inconspicuous place.
   b. If possible, check upholstery stuffing. Colored stuffing may bleed through fabric when wet.
   c. Plan activities to allow upholstery time to dry.
   d. Pick up any loose dirt, debris and pet hair before deep cleaning.
2. Follow the instructions on page 7 for filling the 2-in-1 water tank.
3. The DeepClean Premier is designed with an automatic diverter. Simply lock the unit upright in order to clean with the hose.
4. Attach the cleaning tool to the end of the hose.
5. Plug in and turn on the power switch.
6. Clean by pressing the trigger to spray solution onto the area to be cleaned. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction soiled water. Continue to clean in the area, working in small sections, until no more dirt can be removed. Rinse (optional) and suction as needed.
   Caution: Do not overwet.
7. Remove and rinse tools in clean, running water. Dry and replace on the end of the hose.
8. It is recommended that you suction clean water from a bowl to rinse out the hose.
9. Before replacing lift end of hose and stretch out to ensure all water is cleared from hose.
10. Wrap flex hose around the hose rack.
11. Empty 2-in-1 water tank and rinse out, following the instructions on page 10.

Cleaning with the Stain Trapper tool (select models)

Your deep cleaner may have come with a Stain Trapper tool. This tool is great for keeping messes out of the machine’s hose system.

1. Attach the Stain Trapper tool to the end of the hose.
2. Gently scrape up any semi-solids with a spoon or spatula. Do not use a knife or other utensil with sharp edges because it could dam- age the carpet or upholstery.
3. Follow instructions 3-6 on page 9 under “Cleaning with attachments”.
   NOTE: Do not fill the Stain Trapper tank above the FULL line.
4. To empty the Stain Trapper tool, rotate the small tank on the bottom of the tool to unlock it. NOTE: Be careful to keep the top of the tool facing upward or soiled water will spill out of the tank.
5. Dump dirty water into a sink or toilet and rinse the tank out with clean water. Replace the tank by lining up the “unlock” symbol with the small arrow on the tank and turning it to the “lock” symbol.
6. Clean the front of the tool by removing the plate over the suction path. Pull down on the bottom of the plate to remove. Run the tool and the plate under clean water to rinse taking care to remove all debris. Replace the front plate by sliding it back into place.

Clean-up

1. Remove the tank from the base of the machine by lifting up on the tank carry handle. Carry like a bucket to a utility sink or outside where you will dispose of the dirty water.
2. Unlatch the top of the tank from the bottom by lifting up on the tank latches on either side of the tank.
3. Remove the top of the tank by lifting up on the handle.
4. Lift the bottom portion of the tank; pour out dirty water in the sink through the rectangular shaped opening in the corner of the tank.
   NOTE: You may notice hair & debris deposits on the carpet or in the tank that were loosened by the cleaning action. This debris should be picked up and thrown away. Check the red lint filter near the duct on the back of the machine base for debris and remove before continuing.
5. Empty the Pet Hair Basket (select models) by sliding it toward the front of the tank and lifting up. Replace the Pet Hair Basket before storing/continuing to clean.
6. Fill the heavy duty bladder with clean hot tap water, following instructions on page 7.
   NOTE: Remember to secure the tank latches and test to make sure it is secure before picking up the tank.
7. Water rinse (recommended). Rinsing is an optional step that can be done during the cleaning process or after the carpeted area has been completed. Empty the heavy-duty bladder if necessary, and refill with hot tap water only. Replace the tank on the machine. Take care to do a forward (wet) stroke by depressing the trigger, and a backward (wet) stroke, followed by a forward and backward (dry) stroke, releasing the trigger. Continue this until the water you see coming up the nozzle is clear. (See page 13 for more machine care tips.)

Stain removal

Do Not Delay! Attending to an accident soon after it occurs ensures the most optimal clean. Leaving it for an extended period of time may cause it to set and become permanent.

1. Blot up liquids with an absorbent cloth or paper towels. White materials are recommended because certain dyes may bleed and make the stain worse.
2. Gently scrape up any semi-solids with a spoon or spatula. Do not use a knife or other utensil with sharp edges because it could damage the carpet or upholstery.
3. If the area has already dried, separate and remove from the carpet whatever semi-solids and residue that can be accessed before deep cleaning.
4. Be sure to test any spot removal formulas in an inconspicuous area first. This is important as some dyes and materials could be damaged or discolored by cleaning solvents. If such a change should occur, try a different solution or call a professional.
5. If cleaning on Berber carpeting, gently run your machine over a hidden area. If no fuzzing occurs, continue cleaning in soiled area.
6. Using the BISSELL Tough Stain Pretreat, spray evenly over soiled area. Do not overwet. Wait 3-5 minutes. Gently work the solution by blotting area with a clean, damp, color safe cloth.
7. Clean large areas with the DeepClean Premier machine or use the hose to clean spots, stains and hard-to-reach areas.

Hard floor cleaning (select models only)

Your DeepClean Premier model may have come with a hard floor attachment and 2X Hard Floor Solutions Formula. If not, these products are available for purchase by contacting the BISSELL Consumer Care department by phone or at the website. The hard floor tool provides effective cleaning for linoleum, vinyl, and tile floors. Caution: Do not use on unsealed hardwood floors.

WARNING
To reduce the risk of fi re and electric shock- when cleaning a hard floor, the BISSELL bare floor tool 160-0208 must be used and it must only be used with BISSELL 2X Hard Floor Solutions cleaning fluid intended for use with this appliance.

1. Vacuum or sweep thoroughly to pick up any loose debris and pet hair.
2. Move any furniture, if needed.
3. Attach the hard floor tool onto the bottom of the machine by hooking it into the nozzle and swinging it down until it clicks into place.
4. Follow instructions on page 7 to fill the 2-in-1 water tank.
5. Plug into an outlet and turn the power switch ON.
6. Slowly move the machine forward and back over hard floor surface one time while depressing trigger. Caution: Do not overwet.
7. Repeat the motion without pressing the trigger using the hard floor tool to squeegee and suction up the dirty water.
8. Allow adequate time for floors to dry.
9. Remove hard floor tool, rinse and dry before storing.

Machine storage

Once your cleaning is complete, make sure the 2-in-1 water tank is emptied, rinsed out, and dried before the next use.

NOTE: Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and void the warranty.

Maintenance and Care

Tip: Let all parts dry completely before storing

WARNING
To reduce the risk of electric shock, turn power switch of and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.

For best results, a few simple steps can assure your machine is well maintained after your cleaning is complete.

1. Flush your machine of any remaining residual solution.
   a. Fill the 2-in-1 water tank with clean hot tap water.
   b. Recline the handle and press the spray trigger for 15 seconds while making forward and backward passes on carpet. Release the trigger to suction. Repeat for another 15 seconds. Continue without pressing the trigger until there is no more water being suctioned.
2. Push the power button to turn the machine off. Unplug the machine and wrap the power cord. Empty the 2-in-1 water tank.
3. Rinse out 2-in-1 water tank with hot tap water, taking care to clean underneath the heavy duty bladder and all around it.
4. The top half of the tank can be rinsed clean through the nozzle area. Clear the red filter of any debris that may have accumulated.
5. Keeping the 2-in-1 water tank off the base of the machine, simply remove the floor nozzle by turning the locking keys (see image for location) to the “unlock” position and lift up. Rinse the floor nozzle at the faucet.
6. Any loose hair or debris can be pulled from the brush rolls and thrown away. For the most thorough clean before storage, follow directions below for removal and replacement of the brush rolls and belts.
7. Replace nozzle by lining up the locking keys with their slots and placing the nozzle and end caps back onto the foot of the machine. Secure into place by turning the locking keys to the “lock” position.
8. To clean attachments that may have been used, remove from hose and rinse under clean, running water. Dry and replace attachment in the hose rack. Clean the hose by suctioning clean water from the tap. Before replacing, lift end of hose and stretch out to ensure all water is cleared from hose. Refer to page 9.
9. To clean the suction diverter, remove the two screws on the back of the diverter housing. Take the diverter housing to a sink and rinse it with water. Take care to remove any debris that may build up and cause a clog. Replace the diverter housing and the two screws.
10. After carpet is dry, vacuum again to remove hair and fuzz.

Drive belt removal and replacement

Occasional replacement of one or both belts may become necessary. If that is needed, please follow the instructions below.

1. Turn off the machine, and unplug it from the outlet.
2. Remove the 2-in-1 water tank. Set aside.
3. Remove the nozzle and end caps by following the instructions in Step 5 on page 13.
4. Turn the machine on its side.
   IMPORTANT: cord side up.
5. Remove 1 silver screw from the pivot arm.
6. Remove pivot arm by gently lifting up.
7. Remove the drive belt and replace it by first attaching it to the small drive wheel, then attach it to the end of the inside brush.

Fluid Connection Point Filter Maintenance

Periodic cleaning of the fluid connection point in the spray nozzle may be required.

1. To clean the fluid connection point, remove the nozzle and turn it over.
2. Clean the filter on the end of the fluid connection point with a small paperclip and re-attach the nozzle to the machine.

Brush removal and brush belt replacement

Brushes can be removed for cleaning or replacement as needed.

1. Follow drive belt removal Instructions on page 14.
2. Remove brush rolls by pulling them off of the metal rods. Be careful not to lose the small washer at each end of the brush rolls.
3. Replace the brush belt if necessary.
4. Place cleaned or new brush rolls back onto the rods. Make sure one washer is on each end of the rollers prior to sliding onto the rod. Be sure to let the rod slide through the bushing to insure proper fit.
5. Re-attach the brush belt on the bottom to the cogs of the small roller brushes.
6. Replace the drive belt by following step 8 on page 14.
7. Place pivot arm in place and screw in place using the silver screw.
8. Replace nozzle by lining up the locking keys with their slots and placing the nozzle back onto the foot of the machine. Secure into place by turning the locking keys to the “lock” position.

If you have any questions or are having trouble installing or replacing your belt(s) or brushes, please call BISSELL Consumer Care.

Troubleshooting

WARNING
To reduce the risk of electric shock, turn power switch of and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.

Please do not return this product to the store.

Other maintenance or service not included in the manual should be performed by an authorized service representative.

Thank you for selecting a BISSELL product.

For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-263-2535.

Replacement Parts

These items are available for your BISSELL DeepClean Premier deep cleaner. Call 1-800-263-2535 or visit www.BISSELL.ca

Accessories

These items are available for your BISSELL DeepClean Premier deep cleaner. Call 1-800-263-2535 or visit www.BISSELL.ca

Warranty

If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail, telephone, or regular mail as described below.

Limited Five-Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for five year any defective or malfunctioning part.

See information below on “If your BISSELL product should require service”.

This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to routine maintenance components such as belts or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered.

BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE FIVE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.

Service

If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service
Center in your area or visit our website – www.bissell.ca

For information about repairs or replacement parts, or questions about your warranty, call:

BISSELL Consumer Care 1-800-263-2535
Monday – Friday 8 am — 10 pm ET
Saturday 9 am — 8 pm ET
Sunday 10 am — 7 pm ET

Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Care

Or visit the BISSELL website
www.BISSELL.ca

When contacting BISSELL, have model number of cleaner available.
Please record your Model Number:
Please record your Purchase Date:

BISSELL Consumer Care

For information about repairs or replacement parts, or questions about your warranty:

Call:
BISSELL Consumer Care
1-800-263-2535
Monday – Friday 8 am – 10 pm ET
Saturday 9 am – 8 pm ET
Sunday 10am – 7pm ET

Write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Care

Visit the BISSELL website: www.BISSELL.ca
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________

We can’t wait to hear from you !
www.BISSELL.ca

©2014 BISSELL Homecare, Inc.
BISSELL Canada Corporation
Mississauga, Ontario L5N 0B3
All rights reserved. Printed in China
Part Number 160-4666 Rev 06/14
Visit our website at: www.BISSELL.ca

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