Manufactured by Luxe Bidet
FAQs
Do the nozzle(s) always stay out when not in use?
The nozzle is retractable and only comes out when the water is turned on.
What kind of material is the bidet body made from?
Luxe Bidets are made from very strong (yet Light and flexible) plastic. The smooth, high quality plastic is easy to clean and Looks great on any toilet.
How do I clean or maintain the bidet?
You may wipe the bidet with a disinfectant wipe, or a soft rag or toilet paper soaked with a mild household cleaning solution.
What are the metal valves in the picture on the front of the bidet box?
These metal valves are pre-installed inside the control panel of your bidet. They are not separate parts that you need to install.
How often should I use the nozzle cleaning feature?
You may use the nozzle cleaning feature as often as you’d Like. This could be after every use of the bidet or just periodically during routine bathroom cleaning.
Does the bidet come with a warranty?
Yes, all Luxe Bidets come with an 18-month warranty which starts from the day of purchase. You can extend this warranty to 24 months (2 years) by registering your bidet on luxebidet.com. Please contact us via luxebidet.com if you would like to make a warranty claim.
How do I install the bidet if my toilet seat comes with twist-hinges?
First, unlock the hinge caps by turning them to the left and lift the toilet seat off the bowl. Remove the screws/bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. Place the bidet on top of the toilet bowl, position the adjustment Oates to fit the screw holes, place the screws/bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps to the right.
Do you carry any toilet seat attachment bidets with left-sided controls?
We currently do not carry any models that have Left-sided or left-handed controls.
How can I install the bidet if my toilet has a rigid or inflexible pipe, or if I have no access to my toilet tank connection?
You will need to replace the inflexible pipe with a flexible hose. If you are unable to remove the hard water pipe or have no access to your toilet tank connection, we have an alternative installation method that may work better for you. Please contact us on luxebidet.com for more information.
What is the purpose of the guard gate? Is it supposed to open automatically?
The guard gate shields the nozzle(s) from debris and should remain closed at all times. During use, the nozzle(s) will drop down below the gate and spray water. When you turn off the bidet, the nozzle(s) will automatically retract behind the gate. You may open it manually to access the nozzle(s) for cleaning.
Some bidets come with two nozzles. What is the difference between the two nozzles?
Our dual nozzle bidets (Neo 180,185, 320) feature a regular wash nozzle and a feminine wash nozzle. The wash nozzle is the standard nozzle that comes with all Luxe Bidets in the Neo Series and cleanses the back. The feminine nozzle has a slightly lower angle and softer spray and cleanses the front. The nozzles can be operated separately or at the same time. To activate the nozzles at the same time, you can point the nozzle mode knob between ‘Women’ and ‘Wash.
For additional troubleshooting tips or FAQs, please visit our FAQ page on luxebidet.com.
WARRANTY
18 Month Limited Warranty
Luxe Bidet® by 2Go Products, LLC was carefully tested before shipment from the Manufacturer, who warrants this product to be free from defects, materials and workmanship for a period of one (18) month from the Date of Purchase, from the distributor.
THIS WARRANTY EXCLUDES THE FOLLOWING:
- Replacement of discolored or damaged parts as a result of use of strong cleaning or disinfecting chemicals.
- Damage to or malfunction of the unit resulting from improper installation, negli-gence, misuse, abuse or tampering by unauthorized repair personnel.
- Under no circumstance will 2Go Products, LLC be held Liable for any Loss or damage direct, consequential or incidental arising out of the use of or inability to use this product (some states do not allow this exclusion).
- Owner of the bidet should immediately stop using and uninstall the bidet if there is even a small Leaking or dripping detected anywhere due to the bidet. Leakage can result because of incompatibility of the toilet fittings, improper installation, and due to old or damaged parts.
- Exposure to extreme temperatures, strong chemicals such as bleach, hydrochloric acid etc. or high water pressure can cause damage to various parts of the bidet and can result in Leaking or flooding. Therefore, the owner hereby releases the manufacturer and sellers of Luxe Bidet from any and all claims for bodily and property damage resulting from such conditions.
- The owner hereby releases the 2Go Products, LLC from any and all claims against damages to the property or the bidet resulting from the misuse, improper installation, inadequate maintenance or exposure to extreme temperature, water pressure or strong chemicals.
Attention: Register your bidet at www.LuxeBidet.com for more efficient support concern-ing warranty claims, returns, and technical assistance.
CONTACT
If you have any questions or comments, please contact our customer care at any time and we will be able to assist you further. Thank you for choosing Luxe Bidet®
Website: www.LuxeBidet.com
Phone: 858-360-7780
Fax: 858-876-1559
Luxe Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States
Website: www.LuxeBidet.com
Phone: 858-360-7780
Fax: 858-876-1559
Luxe Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States