Reolink El Series
Operational Instruction
@ReolinkTech https://reolink.com
What’s in the Box
Camera Introduction
Meaning of the Status LED:
| Status/LED | LED in Blue |
| Blinkin g | WiFi connection failed |
| WiFi is not configured | |
| On | The camera is starting up |
| WiFi connection succeeded |
Set up the Camera
Download and Launch the Reolink App or Client software and follow the onscreen instructions to finish the initial setup.
- On Smartphone
Scan to download the Reolink App.
- On PC
Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client.
Mount the Camera
Step 1
Drill two holes on the wall according to the mounting hole template.
Step 2
Insert the two plastic anchors into the holes.
Step 3
Secure the base unit in place by tightening the screws into the plastic anchors.
Step 4
Align the camera with the bracket and turn the camera unit clockwise to lock it in position.
NOTE:
- To remove it from the wall, turn the camera anticlockwise.
- In case your camera is mounted upside down, its picture shall be rotated as well. Please go to Device Settings -> Display on Reolink app/Client and click Rotation to adjust the image.
Tips for Camera Placement
- Do not face the camera towards any light sources.
- Do not point the camera towards a glass window. Or, it may result in poor image performance because of the window glare by infrared LEDs, ambient lights, or status lights.
- Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image For better image quality, please make sure that the lighting condition for both the camera and the capture object is the same.
- For better image quality, it’s recommended to clean the lens with a soft cloth from time to time.
- Make sure the power ports are not exposed to water or moisture or blocked by dirt or other elements.
Troubleshooting
The camera Is Not Powering on
If your camera is not powering on, please try the following solutions:
- Plug the camera into another outlet.
- Use another 5V power adapter to power up the camera.
If these won’t work, please contact Reolink Support [email protected]
Failed to Scan QR Code on Smartphone
If the camera failed to scan the QR code on your phone, please try the following solutions:
- Remove the protective film from the camera lens.
- Wipe the camera lens with a dry paper/towel/tissue.
- Vary the distance (about 30cm) between your camera and the mobile phone, which enables the camera to focus better
- Try scanning the QR code under a brighter atmosphere.
If these won’t work, please contact Reolink Support [email protected]
WiFi Connection Failed During Initial Setup Process
If the camera fails to connect to WiFi, please try the following solutions:
- Please make sure the WiFi band meets the network requirement of the camera.
- Please ensure you have entered the correct WiFi password.
- Put your camera close to your router to ensure a strong WiFi signal.
- Change the encryption method of the WiFi network to WPA2-PSK/WPA-PSK (safer encryption) on your router interface.
- Change your WiFi SSID or password and make sure that SSID is within 31 characters and password is within 64 characters.
- Set your password using only the characters on the keyboard.
If these won’t work, please contact Reolink Support [email protected]
Specifications
Hardware
Display Resolution: 5MP(E1 Zoom)/4MP(E1 Pro)/3MP(E1)
IR Distance:12 meters (40ft)
Pan/Tilt Angle: Horizontal: 355°/Vertical: 50°
Power Input: DC 5V/1A
Software Features
Frame Rate: l5fps (default) Audio: Two-way audio
IR Cut Filter: Yes
General
Operating Frequency: 2.4 GHz (E1)/Dual-band (El Pro/E1 Zoom)
Operating Temperature: -10°C to 55°C 04°F to 131°F)
Size: Φ76 x 106 mm
Weight: 200g (El/E1 Pro)/250g (El Zoom)
Notification of Compliance
FCC Compliance Statement
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For more information, visit: https://reolink.com/fcc-compliance-noticet
Simplified EU Declaration of Conformity
Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Correct Disposal of This Product
This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.
Limited Warranty
This product comes with a 2-year limited warranty that is valid only if purchased from Reolink official stores or a Reolink authorized reseller. Learn more: https://reolink.com/warranty-and-return/.
NOTE: We hope that you enjoy the new purchase. But if you are not satisfied with the product and plan to return it, we strongly suggest that you reset the camera to factory default settings and take out the inserted SD card before returning.
Terms and Privacy
Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of the reach of children.
End-User License Agreement
By using the Product Software that is embedded on the Reolink product, you agree to the terms of this End User License Agreement (“EULA”) between you and Reolink. Learn more: https://rcolink.com/culo/.
ISED Radiation Exposure Statement
This equipment complies with RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.
OPERATING FREQUENCY
(the maximum transmitted power)
2412MHz-2472MHz (17dBm)
58.03.001.0155
