User Manual
- Stealth 600 Gen 2 Xbox Headset (A)
- USB-C Charge Cable (B)
Please make sure your headset is updated with the latest firmware.
Connect to the Turtle Beach Audio Hub for Windows or Mac to update the firmware.
- LED Indication
- See legend
- USB Charge & Update Port
- Connect Button
- Power Button
- Press (1s) – Power On/Off
- Press – Superhuman Hearing On/Off
- Mode Button
- Cycle through audio presets
- Chat Volume
- Game Volume
Use Superhuman Hearing Mode to pinpoint quiet audio cues like enemy footsteps and weapons reloads.
During gameplay, you can activate and deactivate Superhuman Hearing by pressing the POWER button once, quickly.
Flip up microphone to mute. There is an audible tone when the mic is muted or unmuted.
To cycle through EQ Audio Presets, press the Mode button. EQ Presets include:
- Signature Sound
- Bass Boost
- Bass + Treble Boost
- Vocal Boost
This headset is compatible for use with
- Xbox Series X
- Xbox One
- Windows 10 with Xbox Adapter (sold separately)
CONSOLE SETUP
To set your headset up for use with an Xbox One console, please do the following:
1. Power on both the headset and the console. The LEDs should light up.
2. Press the Enroll button on the Xbox console until it blinks rapidly. Then, press and hold the Connect button on the headset, until the LED on the headset begins to flash rapidly as well.
3. Within a couple of seconds, the headset and console LEDs will turn solid, indicating that the headset and console have been paired.
SURROUND SOUND FOR XBOX (ONLY AVAILABLE ON XBOX)
- Go to Settings >> General >> Volume & Audio Output
- Set Headset Audio to Windows Sonic for Headphones
The Stealth 600 Gen 2 Xbox headset gives you 15 hours of rechargeable battery life. Make sure to charge it regularly before storing.
Headset Storage
Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113°F/45°C.
The behavior of the headset LED will indicate charging and pairing status, as detailed in the following chart:
HEADSET LED | MEANING |
Solid Green | Headset And Console Paired |
Breathing Green | (While Charged) Battery Full |
Double-blink Green | Not Paired |
Solid Red | (While Charging) Battery Charging LED Turns Off When Battery Is Fully Charged (If Headset Is Off) |
Breathing Red | Battery Low |
SYNCING YOUR HEADSET
(XBOX WIRELESS ADAPTER)*
*Xbox Wireless Adapter not included.
1. Plug the Xbox Wireless Adapter into a free USB port on the computer.
Then, power the headset on by pressing and holding the Power button down.
2. Press and hold the Enroll button on the Adapter until the LED on the Adapter flashes. Then, press and hold the Connect button on the headset until the LED on the headset flashes.
3. Within a few seconds, the LEDs on both the headset and the Adapter will turn solid, indicating the headset and Adapter have been successfully synced.
PLEASE NOTE: The Xbox Wireless Adapter is not included with the headset purchase, and is sold separately. In addition: When used on a PC, the headset volume is controlled through Windows 10. The volume controls on the headset will have no effect.
(BUILT-IN XBOX WIRELESS)
- On your PC, go to Settings >> Devices >> Connected Devices.
- Choose Add A Device. Windows will search for the headset.
- Press and hold the Connect button on the headset until the LED on the headset flashes rapidly. Windows will find and add the headset.
- When your Stealth 600 headset appears in the list under Other Devices, it is ready to use.
- On the Windows Taskbar, right-click the Speaker icon and select “Sounds“. From there, go to the Playback tab of that window.
- Set TURTLE BEACH Stealth 600 as your default device.
- Go to the Recording tab of that window.
- Set TURTLE BEACH Stealth 600 as your default device.
Headset Not Responding (Hard Reset And Firmware Update)
If your headset will not respond to button presses and is displaying a solid Red LED, please follow the below steps to reset your headset.
Part 1. Hard-Reset Your Headset
To hard-reset your Stealth 600 Gen 2 Xbox headset, please do the following:
Hold down the Connect and Mode buttons for 20 seconds. These buttons are highlighted in the image below.
" alt="Hard_Reset_Buttons.PNG" width="287" height="96" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWKp9&d=%2Fa%2F4U000000smQT%2FRSnLG6KWBpRTKhvc7.qlgPAOotsIvOV8ojaf_hZP_EM&asPdf=false" />
This is a very long press — make sure that you do not release the buttons too early. Holding the buttons down for too long is better than for too short. This will hard-reset the headset, which may clear up what you are experiencing.
**If the LED remains red, please try this process again. This “long press” should force the headset to power off regardless of the state it is in.**
After the headset powers off completely, press the headset’s Power button to power it back on as normal.
Part 2: Update The Headset’s Firmware
Applying the firmware update will be necessary to prevent the headset from getting stuck in an unresponsive Red-LED state again.
To apply the firmware update: After the headset powers on, use the included USB cable to plug your headset into a free USB port on your computer, with the Turtle Beach Audio Hub running. The Audio Hub will detect the headset, search for available firmware updates, and prompt you to install those updates.
The firmware update will prevent this issue from repeating itself. For firmware update instructions, click here.
Part 3: Hard-Reset the Console, Then Pair The Headset To Your Xbox Console
Once that firmware update has been performed, please perform a hard-reset of the console, as well.
1. Hold down the Power button on the console for several seconds, until the console itself fully shuts down. Do not quick-press this button, as that will only put the console into Sleep mode. To perform this process properly, the console itself will need to power down completely.
2. Once the console has powered off completely, press the power button on the console to turn it back on. You should see the Xbox logo display, and hear a sound effect.
3. If you power on the console and it does an “Instant Boot” into the Dashboard, the hard-reset process was not performed correctly. You will need to perform this process again, starting with Step 1.
4. Once you are sure that the console has been hard-reset properly, please verify that your headset is assigned to the correct profile when powered on.
To re-pair the headset, please do the following:
- Power on both the headset and the console. The LEDs should light up.
- Press the Enroll button on the Xbox console until it blinks rapidly. Then, press and hold the Connect button on the headset, until the LED on the headset begins to flash rapidly as well.
- Within a couple of seconds, the headset and console LEDs will turn solid, indicating that the headset and console have been paired.
**Please Note: In case this issue was caused by a conflict with the USB Port you were using, please try charging your headset with a USB Power Adapter instead. These adapters are often included with new phones and will work fine to charge your headset.**———————
No Mic Audio
The Stealth 600 Gen 2 Xbox has an adjustable mic. To use the mic, gently push (“flip”) the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully flipped forwards, it will “lock” into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.
If other players are unable to hear you in Xbox Live Chat or on your Xbox One console, please check the following.
1. Check That The Headset And Console Are Paired/Headset Is Detected By Console
The Headset and Console need to be paired to each other in order for the mic to work. Make sure that the Headset and Console have been successfully paired.
To check if the headset and console are paired, take a look at the LED on the headset. If it is solid green, the headset and console are paired. If the LED on the headset is not solid, the headset may not be paired to the console. Please review the following to determine whether the headset and console are paired:
HEADSET LED | MEANING |
Solid Green | Headset And Console Paired |
Breathing Green | (While Charged) Battery Full |
Double-Blink Green | Not Paired |
Solid Red | (While Charging) Battery Charging LED Turns Off When Battery Is Fully Charged (If Headset Is Off) |
Breathing Red | Battery Low |
**PLEASE NOTE: The headset’s Mic Monitoring will still continue to function even if the headset and console are not paired. You may be able to hear yourself through the headset when you speak into the mic, but if the headset itself is not paired to the console, other people would not be able to hear you until the headset and console were paired again.**
As an additional test to see if the console itself is recognizing the headset:
- Press the Xbox/Home button on the Xbox One controller.
- Go to Settings >> All Settings >> Kinect & Devices >> Devices & Accessories.
- You will see the controller you are currently using; you should be able to scroll to the right to see other devices being used with the Console. The headset will appear in this list as “Headset”.
Do you see the headset in that list?
If the headset and console are paired, and you can see the headset in that list, but you cannot be heard, please proceed to step 2.
If you do not see that headset listed, please contact our Support Team.
2. Party Test – Check for Icon Ring
- Press the Xbox/Home button on the Xbox One controller.
- Scroll to the Party tab, and select “Start A Party“. You do not need to invite other players to this party; you can perform this test alone in the party.
- Speak into the mic. When you speak into the mic, does a ring light up around the icon next to your Gamertag (in the list of party members)?
If so, continue to the Test Message.
If you don’t see that ring, please contact our Support Team.
3. Record a Test Message
- Press the Xbox button while in the home screen.
- Go to Parties & Chats tab, and select New Chat
- Select someone from the list (you do not have to select anyone in particular, as you will not be sending this message), and then tap the Menu button to complete the selection.
- After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record a Message/Mic icon on the right.
- Select Record, and then speak into the mic. When you are done recording, stop the recording.
- The new recording should appear under the Write a Message/Record a Message icons. Select Play, and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?
If you can hear your voice clearly when you play back that recording you made, the mic itself is working well.
If you cannot hear your voice clearly when you play back that recording, please contact our Support Team.
4. Power Cycle Headset/Console
To perform a quick power cycle with the Headset/Console, please do the following, in this order:
- Press and hold the Power Button on the Headset until the Power LED turns off.
- Power down the Xbox One Console. When it has fully powered down, unplug the Console from the wall outlet.
- Let everything sit for a minute.
- Plug the Console back in, and power the Console on again.
- Press and hold the Power button on the Headset until the Power LED lights up.
- Re-pair the Headset and Console.
To pair the headset:
- With the headset powered on, press the Enroll button on the console. The LED should blink rapidly.
- Then, press and hold the Connect button on the headset. The LED will begin to flash rapidly.
- Within a couple of seconds, the headset and console LEDs will turn solid, indicating a successful pairing.
If the Power Cycle does not resolve this, please contact our Support Team.
PC Compatibility
While the Stealth 600 Gen 2 Xbox headset was designed to be used with an Xbox console directly, it can be used with a Windows PC, using a specific setup.
Please Note: This headset can be used with Windows PCs only.
For most PCs, you will need to pair the headset to an Xbox Wireless Adapter. This will give you the same wireless connection with the PC that you would have when you use the headset with an Xbox — but please note that the controls will be different.**
To set your headset up for use with a PC that does not have Xbox Wireless built-in, please do the following.
1. Plug the Xbox Wireless Adapter into a free USB port on the computer.
" alt="PC_Setup.png" width="498" height="97" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWKaJ&d=%2Fa%2F4U000000smNH%2Fgs2yX4QbgxnoxIblNW4bCI2X20FL8gWG24TdPodueto&asPdf=false" />
Then, power the headset on by pressing and holding the Power button down.
" alt="PC_Setup_1.PNG" width="353" height="242" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWL9Y&d=%2Fa%2F4U000000smWd%2F736jwk8bzvcoTENiWh5WIaZbgqiesGHooorYDGXyuX0&asPdf=false" />
2. Press and hold the Enroll button on the Adapter until the LED on the Adapter flashes. Then, press and hold the Connect button on the headset until the LED on the headset flashes.
" alt="PC_Setup_2.PNG" width="497" height="255" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWL8l&d=%2Fa%2F4U000000smcM%2FTb_U9YK77X_PCnHGCDGJja4xGdMR83wDNrg42Xq33Fc&asPdf=false" />
3. Within a few seconds, the LEDs on both the headset and the Adapter will turn solid, indicating the headset and Adapter have been successfully synced.
" alt="PC_Setup_3.PNG" width="498" height="218" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWKq9&d=%2Fa%2F4U000000smS9%2FWUclxjcJo1pG4uzT3yn6V9.vsyPLmG1kxRuTMsRqo0c&asPdf=false" />
PLEASE NOTE: The Xbox Wireless Adapter is not included with the headset purchase, and is sold separately.
**In addition: When used on a PC, the volume controls will differ from when used with an Xbox console. You will need to first turn down the lower Volume Control on your headset to the minimum value. Then, use the upper volume control on the headset to control the volume of the audio from your PC. These controls will not work on PC as they do on an Xbox One console; as a result you cannot control Game and Chat audio separately.**
A limited number of computers do have Xbox Wireless built in. For those computers, an Xbox Wireless Adapter is not necessary to use the headset. Since those PCs already have Xbox Wireless built in, you would just need to pair the headset with your PC.
PLEASE NOTE: Not all PCs have built-in Xbox Wireless. If you are not sure if your PC has this feature, check your PC’s specifications, or check with the manufacturer of your PC.
Once you have confirmed that your PC has built-in Xbox Wireless, please do the following to pair your headset to the PC for use:
- On your PC, go to Settings >> Devices >> Connected Devices.
- Choose Add A Device. Windows will search for the headset.
- Press and hold the Connect button on the headset until the LED on the headset flashes rapidly. Windows will find and add the headset.
- When your Stealth 600 headset appears in the list under Other Devices, it is ready to use.
CONFIGURING YOUR SETTINGS
- On the Windows Taskbar, right-click the Speaker icon and select “Sounds“. From there, go to the Playback tab of that window.
- Set TURTLE BEACH Stealth 600 as your default device.
- Go to the Recording tab of that window.
- Set TURTLE BEACH Stealth 600 as your default device.
Xbox Setup
To set your Stealth 600 Gen 2 Xbox headset up for use with an Xbox console, please do the following. Please note that the information in this article applies to both the Xbox One and the Xbox Series X|S consoles.
First, power the headset on, and make sure the headset and console are paired.
Once the headset is paired to the console, configure the Windows Sonic Surround Sound:
1. While in the Home screen, press the Xbox button on the controller. You’ll see the following screen:
" alt="Sonic_1_-_Home_Screen.png" width="1920" height="1080" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWLqU&d=%2Fa%2F4U000000smqZ%2FIgfHHsOR_UV8tswlnOBD.AcfceVPgXmCW.GixYKMZJA&asPdf=false" />
2. Navigate to the Profile & System Tab, and select “Settings“.
" alt="Sonic_2_-_Profile___System.png" width="1920" height="1080" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWLfh&d=%2Fa%2F4U000000smsj%2FxWwOWKRasieYeGMFgWU.iN6LR4kRPc8G4HSffqaHwzg&asPdf=false" />
3. Go to General >> Volume & Audio Output.
" alt="Sonic_3_-_Volume__Audio_Output.png" width="1920" height="1080" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWLZI&d=%2Fa%2F4U000000smnM%2FAesZ3TB_K1IsgaS1Ym_ziEal1dc.wWY6Z.6hvFPANR0&asPdf=false" />
4. In the Headset Audio column (right side of the screen), set Headset Format to Windows Sonic For Headphones.
" alt="Sonic_4_-_Windows_Sonic.png" width="1920" height="1080" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWLxT&d=%2Fa%2F4U000000sn6L%2FGz8HWhZHhBZevTXDVAE3Zg7H3Ad9Up0evg7UJYceDkI&asPdf=false" />
Turtle Beach Audio Hub (Update Firmware And Customize Controls)
For the best experience, we recommend always running the most up-to-date firmware on your headset.
There is an important firmware update available for the Stealth 600 Gen 2 Xbox, which will prevent it from getting locked in an unresponsive state, with the LED stuck on solid red. If your Stealth 600 Gen 2 Xbox headset is unresponsive, click here.
Connect to the Turtle Beach Audio Hub for Windows or Mac to update the firmware.
To update your headset’s firmware, please do the following:
1. First, download the Turtle Beach Audio Hub; this is available for both Windows and Mac.
2. Once the Audio Hub has been downloaded/installed, open the program.
3. Plug the headset itself into a free USB port on the computer. The Audio Hub program will automatically detect that the headset has been connected, and will search for any available updates. If there is an available update, you will be prompted to perform that update.
Once that firmware update has been performed, please perform a hard-reset of the console, as well.
1. Hold down the Power button on the console for several seconds, until the console itself fully shuts down. Do not quick-press this button, as that will only put the console into Sleep mode. To perform this process properly, the console itself will need to power down completely.
2. Once the console has powered off completely, press the power button on the console to turn it back on. You should see the Xbox logo display, and hear a sound effect.
3. If you power on the console and it does an “Instant Boot” into the Dashboard, the hard-reset process was not performed correctly. You will need to perform this process again, starting with Step 1.
4. Once you are sure that the console has been hard-reset properly, please verify that your headset is assigned to the correct profile when powered on.
You can now use your fully-updated headset with your console.
In addition to updating the headset’s firmware, you can also adjust the following settings:
- Mic Monitor
-
- This slider will adjust the volume of the headset’s Mic Monitor feature — which allows you to hear your own voice through the headset when you speak into the mic.
-
- Tones
-
- This slider will adjust the volume of the Tones that play when some features of the headset are engaged, including the Mic Mute/Unmute, and EQ Preset changes.
-
" alt="S600Xv2_WEFAH_P1.PNG" width="800" height="600" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWLHs&d=%2Fa%2F4U000000snCB%2Fk6diBj2JBWHS1KWhEyzGbFO.Vkz0XeFicqqqS7n6YZw&asPdf=false" />
Pairing
The Stealth 600 Gen 2 Xbox headset pairs directly with the Xbox console. The Headset will need to be paired with the console prior to the Headset’s first use.
**PLEASE NOTE: This article covers pairing the headset directly with an Xbox One Console. If you are looking to use this headset with an Xbox Wireless Adapter, please click here.**
Please do the following to pair the headset and console:
1. Power on both the headset and the console. The LEDs should light up.
" alt="Xbox_Setup_1.PNG" width="452" height="252" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWL4U&d=%2Fa%2F4U000000smdp%2FTNKDGj2YK7HM8Ygtcxes25tSSLXJr7pfAwKA5EMvce8&asPdf=false" />
2. Press the Enroll button on the Xbox console until it blinks rapidly. Then, press and hold the Connect button on the headset, until the LED on the headset begins to flash rapidly as well.
" alt="Xbox_Setup_2.PNG" width="510" height="255" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWL80&d=%2Fa%2F4U000000smLL%2FDuUy1FaoYzjAZWS9iBZGGOx3g3gKo6K5W7Bg0MRtsQI&asPdf=false" />
3. Within a couple of seconds, the headset and console LEDs will turn solid, indicating that the headset and console have been paired.
" alt="Xbox_Setup_3.PNG" width="510" height="250" data-ezsrc="https://manuals.plus/ezoimgfmt/turtlebeach--c.na137.content.force.com/sfc/dist/version/download/?oid=00DU0000000Jga6&ids=0684U00000BWLQQ&d=%2Fa%2F4U000000smgR%2FKryzbGGzYBi8qnt9TJC2vGkmECCii.9y95v22EdG42s&asPdf=false" />
Charging
The Stealth 600 Gen 2 Xbox headset gives you 15 hours of rechargeable battery life. Make sure to charge it regularly before storing.
Please note that in order to conserve battery life, your headset will power off after no audio is played through it for 10 consecutive minutes. This is a fixed feature, and cannot be adjusted. This feature helps to save battery life – if you forget to power the headset off for the night after a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background, like the game’s soundtrack. The headset will detect the audio, and will not engage the Auto-Shutdown feature.
When the battery is low, the headset LED will “breathe” red. That LED will change to solid red when the headset is plugged in and charging; when the headset is plugged in, powered on, and has finished charging, the headset LED will “breathe” green. If the headset is plugged in, powered off, and has finished charging, the LED will turn off.
Headset Storage
Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113°F/45°C.
Frequently Asked Questions (FAQ)
Here are some of the most frequently asked questions regarding the Stealth 600 Gen 2 Xbox model headset.
1. Does the headset offer Bluetooth compatibility?
- No. The Stealth 600 Gen 2 Xbox does not provide any sort of Bluetooth compatibility. The headset is not capable of pairing to Bluetooth devices.
2. Which Xbox consoles can this headset be used with?
- This headset is compatible with any variation of the Xbox One and Xbox Series X|S consoles.
3. Can I use my Stealth 600 Gen 2 Xbox on a PC?
- Yes, in certain circumstances. The Stealth 600 Gen 2 Xbox would provide compatibility with Windows 10 PCs via an additional adapter available from Microsoft. That adapter is known as the Xbox Wireless Adapter for Windows 10. You can read more about setting your headset up with that adapter for PC use here.
4. Can I use my Stealth 600 Gen 2 Xbox with a Nintendo Switch or PlayStation?
- No. The Stealth 600 Gen 2 Xbox would not offer any sort of compatibility with a Nintendo Switch or a PlayStation console.
1. Can the headset be used while charging? Can I charge my headset with my cell phone’s USB wall adapter?
- Yes! You can use the headset’s USB charging cable to charge the headset while it is in use.
- While we usually suggest charging the headset via a USB port on your console, a USB wall adapter can be used to charge the headset.
For more information on the charging this headset, please click here.
2. When charging my headset, the headset’s LEDs turn off after a minute or two. Is that normal?
- When the battery is low, the headset LED will “breathe” red. Plug the headset in to charge and the LED will change to solid red. Please note that the LED will display differently depending on whether the headset is powered on or powered off while charging.
- You can find the most up to date information for your headset’s LEDs in the “LED Behaviors” section of the products Quick Start Guide, available here.
1. Where is my Stealth 600 Gen 2 Xbox headset’s transmitter?
- The Stealth 600 Gen 2 Xbox uses the Microsoft proprietary wireless connection known as Xbox Wireless and pairs to your Xbox console directly like the official controllers do. It does not require a transmitter for use with your Xbox console. You can find step-by-step pairing instructions for the Stealth 600 Gen 2 Xbox headset here.
2. How do I update my headset?
- In order to update your headset, you would need access to a PC or laptop that is operating on Windows or MacOS so you can install our Audio Hub program.
- Updates for this model can only be performed via a desktop or laptop, as there would be no way to go about pairing the headset using the mobile Audio Hub for iOS or Android. The Audio Hub is not be for ChromeOS.
You can read more about the update process for your headset here.
3. The pairing button on my Xbox console is broken, is there any other way to pair my headset?
- No. Unfortunately, there is not a way currently. The headset would need to be paired via the button on the headset and the console itself. If a solution does become available, we will update this section.
4. I can hear my own voice when I speak or hear some background noises being played in my headset. Is that normal?
- Yes. You may be referring to the headset’s Microphone Monitoring feature, which allows you to hear your voice through the headset when you speak into the mic.
- It’s possible that the headset’s Mic Monitor control is turned up too high and is playing back noises from the room you’re in. This can result in you hearing echoes, hiss and/or static in your headset while you’re using it. You can adjust the intensity of the Mic Monitoring feature, or disable it completely, using the mobile Audio Hub for Windows or MacOS.
If you continue to have the same inconvenience after adjusting your headset’s Microphone Monitoring volume level; please reach out to our support team for further assistance.
5. How do I replace the ear cushions on my headset?
- We have an article with illustrations of the best way to replace our ear cushions available here.
- Replacement ear cushions are available on the Turtle Beach Webstore.
TROUBLESHOOTING
1. Party Chat members are complaining about my outbound microphone volume level being too low or too high. Is there something wrong with my headset?
- On a recent release for Xbox, you can now control the individual volume of people in your party. Please have your party members check to see if they have your volume level set too low or too high. Sometimes people who have this level turned up too high or too low are experiencing inconveniences like this. However, if you continue to have the same experience even after checking that setting, please reach out to our support team.
2. My lower dial is no longer controlling the volume of incoming chat audio. Is there anything I can do about this?
- If the lower dial on your Stealth 600 Gen 2 Xbox is not functioning as it should, please reach out to our support team for assistance with troubleshooting.
3. My headset sounds are abnormal, it didn’t sound like this before. What could be going on here?
- Please double check to ensure you have not left the Superhuman Hearing option on. Superhuman Hearing (SHH) is a situational feature designed to prioritize certain sounds to give you the edge in intense gaming scenarios. This should not be left on all the time.
- Please connect your headset to your preferred version of the Audio Hub. From there, please check to see if you have the option for SHH enabled. Disabling this feature should return your audio back to its preferred state.
If turning off the SHH feature does not clear up your inconvenience, please reach out to our support team for assistance with troubleshooting.
4. My headset’s LED will not light up at all, even when charged. It seems completely dead. What can I do about that?
- If possible, please use a different USB cable and a different USB port — including any USB Wall Adapters — to charge the headset. Leave the headset to charge for an extended period, ideally overnight.
If you continue to have the same inconvenience or are unable to charge the headset with a different USB cable and/or USB port, please reach out to our support team.
5. My audio/mic has connection issues and produces static or other abnormalities. What’s going on here?
- A common cause of this is having your wireless router close to your console, or other wireless devices close as well. Even if you console is hardwired, the router is still broadcasting a wireless signal, which can cause network congestion and audio/mic glitching, as well as connection issues. We recommend keeping a minimum distance of 10 feet between your router/wireless- devices and console to avoid issues.
For further assistance with this; please reach out to our support team.
6. My headset keeps shutting off on its own when no audio is playing.
- In order to conserve battery life, your headset will power off after no audio is played through it for 10 consecutive minutes. This is a fixed feature and cannot be adjusted.
- This feature helps to save battery life – if you forget to power the headset off for the night after a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
- To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background, like the game’s soundtrack. The headset will detect the audio and will not engage the Auto-Shutdown feature. Please note that mic input alone will not avoid the Auto-Shutdown feature.
If your headset keeps shutting off while audio is being played, please reach out to our support team for further assistance.
7. My Stealth Stealth 600 Gen 2 Xbox headset is stuck with its LED always on, but I can’t turn it off and I get no sound. What can I do to get it working again?
Please try out the following:
- Press and hold down the Xbox Pairing Button + Mode Button on your headset for 20 seconds. This is a very long press, so please make sure that you do not release it early. Holding that button down too long is better than too short.
-
- This should hard reset the headset and may clear up what you are experiencing.
-
- After performing that hard-reset, make an attempt at updating the headset via the Audio Hub for Windows or MacOS.
If you continue to have the same inconvenience; please reach out to our support team for further assistance.