Zoom 5363 Telephonics DOCSIS 3.0 Cable Modem/Router with Wireless-AC
Modem InformationDOCSIS 3.0 Dual Band WiFi Modem 8×4 channel bonding with speeds of up to 150 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway |
Highest Service LevelPreferred 150 |
Front View
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After the cable modem is successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section. | |
Back View
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The Zoom 5363 has the following ports available on the back of the modem.
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MAC Address
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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. |
Troubleshooting
The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power
|
Off | No Power. Verify all connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support. |
| Solid Green | None | |
| DS Receive
|
Flashing | Scanning for downstream channel is in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support. |
| Solid Green | None. Connection from the computer to the Internet is established on one channel. | |
| Solid Blue | None. The modem is operating on more than one channel (downstream bond mode). | |
| US Send
|
Off | Upstream channel is inactive. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support. |
| Flashing | Scanning for upstream channel is in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support. | |
| Solid Green | None. Connection from the Internet to the computer is established on one channel. | |
| Solid Blue | None. The modem is operating on more than one channel (upstream bond mode). | |
| Online
|
Off | No connection. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support. |
| Solid Green | None. Cable modem is operational. | |
| Flashing | None. Cable interface is acquiring IP address, time of day, and configuration. | |
| Wireless or WPS
|
Off | No devices connected. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support. |
| Flashing Orange | None. WPS is in discovery mode (pairing). | |
| Solid Green | None. Wireless is enabled or Pairing completed successfully. | |
| WPS Button
|
N/A | Pressing the WPS button initiates a WPS connection with other wireless devices. |
