Troubleshooting
WARNING: To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.
| Problem | Possible causes | Remedies |
| PowerBrush doesn’t rotate | The PowerBrush power switch is turned off | Make sure PowerBrush switch is on |
| Vacuum is locked in upright position | Recline vacuum and switch on the PowerBrush | |
| PowerBrush has lodged debris or other entanglements, keeping the brush from rotating | Check the PowerBrush and remove debris. | |
| Vacuum won’t pick up dirt | Filters are dirty | Remove and rinse pre-motor and post-motor filters. Allow enough time for them to dry properly before reinserting |
| The Main Hose is not connected | Locate the Main Hose and reconnect by pushing the hose connection to secure the latch | |
| There is a crack or hole in the Main Hose | If there is a crack or hole, order a new Main Hose from the BISSELL website | |
| The Power Brush bristles are worn | Replace the PowerBrush | |
| There is a clog in the vacuum | Remove debris and any other entanglements that may be restricting its rotation | |
| The Dirt Container is not seated correctly | Press the Empty Button to release the Dirt Container and reseat properly | |
| Dirt is escaping from the vacuum | The Dirt Container is full | Empty the Dirt Container |
| Filters are missing | Check to see if all of the Pre-Motor and Post-Motor filters are in place | |
| The Dirt Container is not seated properly | Press the Empty Button and remove the Dirt Container. Insert the bottom first and pivot the Dirt Container towards the vacuum. Listen for a “click” sound, indicating that it snapped into place |
Warranty
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail, telephone, or regular mail as described below.
Limited Five-Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for five years any defective or malfunctioning part.
See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered.
BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE FIVE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty last so the above limitation may not apply to you.
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.
Service
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.
Website: www.BISSELL.com
E-mail: www.BISSELL.com/email-us
Call:
BISSELL Consumer Care 1-800-237-7691
Monday – Friday 8am – 10pm ET
Saturday 9am – 8pm ET
Sunday 10am – 7pm ET
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.