Troubleshooting
WARNING: To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.
| Problem | Possible causes | Remedies |
| Vacuum won’t turn on | Power cord not plugged in. | Check electrical plug. |
| Blown fuse/tripped breaker. | Check/replace fuse or reset breaker. | |
| Incorrect height adjustment. | Adjust Powerfoot to correct height setting. | |
| Stretch Hose not attached to suction opening. | Grasp the hose wand and firmly push into the hose wand base. | |
| Crack or hole in Stretch Hose. | Check hose and replace if needed. | |
| Broken or worn Drive Belt. | Replace Drive Belt. | |
| Rotating Brush Roll jammed. | Remove brush and clean debris from brush ends. | |
| Clog in vacuum. | Check for debris build-up or clogs in the inner tank, hose and foot/lower hose; See online video for more help. | |
| Dirt Tank is full. | Empty Dirt Tank. | |
| Dirt Tank not installed properly. | Position correctly and lock in place. | |
| Filters are dirty. | Check and clean or replace pre-motor and post-motor filters. | |
| Tool won’t pick up | Crack or hole in Stretch Hose. | Check hose and replace if needed. |
| Clog in vacuum. | Check for debris build-up or clogs in the Inner Tank, Hose and Foot/Lower Hose; See online video for more help. | |
| Dirt Tank is full. | Empty Dirt Tank. | |
| Dirt Tank not installed properly. | Position correctly and lock in place. | |
| Filters are dirty. | Check and clean or replace pre-motor and post-motor filters. | |
| Vacuum difficult to push | Incorrect height adjustment. | Adjust Powerfoot to correct height setting. |
| Visible dirt escaping from vacuum | Dirt Tank is full. | Empty Dirt Tank. |
| Filters missing or installed incorrectly. | Check pre-motor and post-motor filters for correct installation. |
Warranty
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail, telephone, or regular mail as described below.
Limited Five-Year Warranty
Subject to the * EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products, at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for five years, any defective or malfunctioning part.
See information below on “If your BISSELL product should require service.”
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered.
BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES, EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE FIVE-YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.
Service
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.
Website: www.BISSELL.com
E-mail: www.BISSELL.com/email-us
Call: BISSELL Consumer Care 1-800-237-7691
Monday: Friday 8am – 10pm ET
Saturday: 9am – 8pm ET
Sunday: 10am – 7pm ET
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
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Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event of a warranty claim. See Warranty page for details.
Parts and Supplies
For Parts and Supplies, go to www.BISSELL.com and enter your model number in the search field.
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