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Bissell 25A3 Series PROheat User’s Guide

Bissell 25A3 Series PROheat user guide fornt page

Thank you for buying a BISSELL ProHeat deep cleaner

We’re glad you purchased a BISSELL ProHeat deep cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. By purchasing this product you are helping BISSELL with our commitment to reducing our impact on the environment through an expanding range of sustainable design efforts. Your ProHeat deep cleaner is well made, and we back it with a limited one-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a problem, you’ll receive fast, considerate assistance. My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high-quality homecare products like your deep cleaner.
Thanks again, from all of us at BISSELL.

Mark J. Bissell signature
Mark J. Bissell
President and Chief Executive Officer


When using an electrical appliance, basic precautions should be observed, including the following:

Read all instructions before using your ProHeat®

WARNING: To reduce the risk of fire, electric shock, or injury:

  • Do not immerse.
  • Use only on surfaces moistened by the cleaning process.
  • Always connect to a properly grounded outlet.
  • See Grounding Instructions.
  • Unplug from outlet when not in use and before conducting maintenance or troubleshooting.
  • Do not leave the machine when it is plugged in.
  • Do not service the machine when it is plugged in.
  • Do not use with damaged cord or plug.
  • If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized Service Center.
  • Use indoors only.
  • Do not pull or carry by cord, use cord as a handle, close door on cord, pull cord around sharp corners or edges, run appliance over the cord, or expose cord to heated surfaces.
  • Unplug by grasping the plug, not the cord.
  • Do not handle plug or appliance with wet hands.
  • Do not put any object into appliance openings, use with blocked opening, or restrict airflow.
  • Do not expose hair, loose clothing, fingers, or body parts to openings or moving parts.
  • Do not pick up hot or burning objects.
  • Do not pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapor.
  • Do not use appliances in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
  • Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, gasoline, etc.).
  • Do not modify the 3-prong grounded plug.
  • Do not allow it to be used as a toy.
  • Do not use for any purpose other than described in this User’s Guide.
  • Do not operate the appliance unless the belt door is securely assembled in the location provided.
  • Do not unplug by pulling on the cord.
  • Use only the manufacturer’s recommended attachments.
  • Use only cleaning products formulated by BISSELL for use in this appliance to prevent internal component damage. See the cleaning fluid section of this guide.
  • Keep openings free of dust, lint, hair, etc.
  • Do not point attachment nozzle at people or animals
  • Keep appliance on a level surface.
  • Turn off all controls before unplugging.
  • Be extra careful when cleaning stairs.
  • Close attention is necessary when used by or near children.
  • Unplug before attaching the TurboBrush®


This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty.


This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Grounding pin diagram

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a  qualified electrician. This appliance is designed for use on a nominal 120-volt circuit and has a grounding attachment plug that looks like the plug in the drawing above. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.

Product view

Parts explanation of front of carpet cleaner

Parts explanation of rear of carpet cleaner

WARNING: To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner. Non-BISSELLcleaning solutions may harm the machine and void the warranty.

Cleaning fluid

Keep plenty of genuine BISSELL 2X Fiber Cleansing Formula on hand so you can clean and protect whenever it fits your schedule. Always use genuine BISSELL  deep cleaning formulas. Non-BISSELL cleaning solutions may harm the machine and will void the warranty.

The various Bissel cleaning fluids on sale


Your PROheat comes in four, easy-to-assemble components: Handle Assembly Upper Hose Rack Lower Body Lower Hose Rack The only tool you will need to assemble your cleaner is a Phillips head Crosshead examplescrewdriver.

  1. Slide handle assembly onto the lower body and secure with two long screws.
  2. Attach upper hose rack to the back of handle assembly by pushing into open slots and sliding down until it snaps into place.
  3. Attach lower hose rack by sliding in place on lower body assembly and securing with 2 short screws.
  4. Attach Tough Stain tool to end of the hose.
  5. Wrap flex hose around hose rack and secure it into the notched-out holder as shown.
  6. Keep flex hose locked in place with hose secure latch.

WARNING: Do not plug in your cleaner until you have completely assembled it per the instructions and are familiar with all instructions and operating procedures.

Tip: Deep cleaning carpeting regularly can reduce dust and allergens in your home.

Features List

Visual examples of features

Your BISSELL deep cleaner is a home cleaning system that uses a combination of heat, BISSELL advanced cleaning formula, brush agitation and suction to safely clean carpets.


BISSELL ProHeat models all feature a patented built-in heater that will heat the hot tap water you put in up to 25 degrees hotter to safely optimize cleaning effectiveness. The heater will never allow the temperature to exceed 180 degrees. The heater switch, which is located on the side of the machine, controls the heater so you have the option to turn off the heat if you are cleaning delicate wool or oriental rugs.

DirtLifter® PowerBrush

The DirtLifter PowerBrush is designed to enhance cleaning performance. The bristle pattern safely lifts out the deep-down dirt while gently grooming carpet fibers. The floating suspension self-adjusts to all carpet heights. When the power is ON and the machine is in the upright position, your carpet is protected because the brushes are lifted up off the carpet.

Ready Tools™ Dial

The Ready Tools feature allows you to choose between FLOOR CLEANING or cleaning with TOOLS simply by turning the dial. The TOOLS setting allows for above-floor cleaning of upholstery, stairs, baseboards, and other hard-to-reach areas. Simply choose the tool that is appropriate for the job, attach it to the flex hose and you are ready to go.

WARNING: To reduce the risk of fire, use only BISSELL advanced deep cleaning formula for full-size machines in your deep cleaner. The use of cleaning formulas that contain lemon or pine oil may damage this appliance and void the warranty. Chemical spot cleaners or solvent-based soil removers should not be used. These products may react with the plastic materials used in your deep cleaner causing cracking or pitting.

Measuring cup and carry handle

Scotchgard™ Protector

Carpet protection applied at the mill typically wears down over time from heavy foot traffic and everyday cleaning, including deep cleaning. To help restore this important protection, only BISSELL offers deep cleaning formulas with Scotchgard protector. This offers extra protection against dirt and tough stains to keep your carpets looking good longer. To maintain your Scotchgard 5-year limited stain warranty, you no longer are required to hire a professional. By using your  BISSELL ProHeat machine with BISSELL 2X formulas containing Scotchgard protector every 12 months, your carpet warranty from 3M remains in effect. No other home deep cleaning system can do this for you.

Measuring cup

Your deep cleaner is equipped with a measuring cup for adding the proper amount of formula to the 2-in-1 tank. For convenience, the measuring cup is built into the lid of the 2-in-1 tank.

2-in-1 water tank

Our 2-in-1 water tank system is designed with a heavy-duty bladder inside for clean water. As you clean, the clean water and formula in the bladder will empty.  Dirty water pulled out of your carpet will collect around the outside of the bladder so clean and dirty water is always kept separate. This allows the user to maximize tank space, yet only carry one tank to and from the sink for emptying and filling.

Removable Nozzle

Cleaning up your machine after you’re done has never been easier! Nozzle pops off for rinsing in the sink.


Before you clean

Moving the carpet cleaner around

  1. Move furniture to another area if cleaning an entire room (optional).
  2. Vacuum the area with a dry vacuum cleaner before deep cleaning.
  3. Plan your cleaning route to leave an exit path. It is best to begin cleaning in the corner farthest from your exit.
  4. Pretreating (optional) Pretreating is recommended to improve cleaning effectiveness for heavily soiled carpet in high-traffic areas such as entryways and hallways. To pretreat:

A. Using the BISSELL Tough Stain Pre-cleaner, generously spray evenly over soiled area, do not over wet.
B. Wait 3-5 minutes before the deep cleaning.
C. Clean as normal using your BISSELL PROheat®.

Emptying the Bissell carpet cleaner

ATTENTION: Some Berber carpets have a tendency to fuzz with wear. Repeated strokes in the same area with an ordinary vacuum or deep cleaner may aggravate this condition.

Fill the 2-in-1 water tank

  1. Remove the tank from the base of the machine by lifting the tank carry handle.
  2. Carry like a bucket to the sink. Rotate the handle forward to unlatch the lid. Remove lid, turn over and locate built-in measuring cup.
  3. Fill formula to the indicated fill line on the built-in measuring cup and pour into the mouth of the bladder.
  4. Fill the bladder with clean hot tap water. *Do not boil or microwave water as it can destroy the bladder.
  5. Replace the top of the tank by matching the lid and tank edges. The handle must be in the forward position in order to replace the lid. Rotate the handle to the carrying position to latch the lid. Note: Remember to secure the lid and test to make sure it is secure before picking up the tank.
  6. Place tank into machine base, seating firmly in place. Rotate the tank handle back into the latched position.

Handle release and power switch

Carpet cleaning

  1. Plug the deep cleaner into a proper outlet. Set ReadyTools dial to the Floor Cleaning set. Turn the power on by pressing the red power switch on the back of the unit with your foot. Turn heater switch (located on side of unit) to the on position. Allow one minute for the built-in heater to warm up before cleaning. NOTE: The ProHeat will be fully warmed and will provide optimal performance after a minute of continuous heated cleaning.
  2. With your foot, press the gray handle release lever located on the back of the unit below the water tank to detent the handle.
  3. While pressing the spray trigger, make one slow forward wet pass and another back. Let the built-in heater, BISSELL 2X advanced deep cleaning formula, and DirtLifter PowerBrush does the work for you. Caution: Do not overwet.
  4. Release the spray trigger and make one slow forward and backward pass over the same area to remove any residual dirty water and aid in drying.
  5. Repeat cleaning passes until a solution being suctioned up appears clean. Continue passes without pressing the trigger until you can’t see any more water being suctioned up.

Cleaning visual example

Tip: Thorough vacuuming before deep cleaning will prevent early clogging of the lint trap.

WARNING: To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner. Non-BISSELL cleaning solutions may harm the machine and void the warranty.

Empty the 2-in-1 water tank/ clean removable nozzle

  1. Turn the power switch off. Remove the 2-in-1 water tank from the base using the tank carry handle. Carry the tank like a bucket to a utility sink or outside where you will dispose of the collection water. Remove the top of the tank by rotating the handle forward to unlatch the lid and lifting the lid off-tank.
  2. Empty collection water from the bottom of the tank.
  3. After each use, remove and rinse the lint screen located on the tank lid.
  4. If nozzle needs to be cleaned: remove by grasping handle at the top and pulling forward. Clean removable nozzle by rinsing under running water.
  5. When finished, replace the nozzle by slightly raising the front of the machine to line up slots on the base with the hooks on the nozzle. Attach at the base first and then click nozzle into place. NOTE: If the nozzle is not attached properly loss of suction will occur.
  6. To continue carpet cleaning, refer back to pages 9 and 10, beginning with “Fill the 2-in-1 water tank” on page 9. If cleaning is complete, refer to the “Maintenance and care” section on page 14.

Ready Tools™

Your ProHeat deep cleaner comes equipped with a hose and at least one attachment for cleaning stairs, upholstery, and more.

Important! If using the machine to clean upholstery, check upholstery tags.

  1. Check the manufacturer’s tag before cleaning. “W” or “WS” on the tag means you can use your project. If the tag is coded with “X” or “S” (with a diagonal strike-through), or says “Dry Clean Only,” do not proceed. Do not use velvet or silk. If the manufacturer’s tag is missing or not coded, check with your furniture dealer.
  2. Check for colorfastness in an inconspicuous place.
  3. If possible, check upholstery stuffing. Colored stuffing may bleed through the fabric when wet.
  4. Plan activities to give upholstery time to dry.

Getting tools ready

  1. Vacuum thoroughly to pick up loose debris and pet hair. Use a vacuum with a brush attachment and a crevice tool to clean in fabric folds and tufts.
  2. To begin cleaning with attachments, follow the instructions on page 9 for filling the 2-in-1 water tank.
  3. Set the ReadyTools dial to the TOOLS setting. This will allow spray and suction from the hose.
  4.  Attach the cleaning tool of your choice to the end of the hose.
  5.  Clean by pressing the trigger to spray the solution onto the area to be cleaned. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction dirty water. Continue to clean in the area, working in small sections, until the dirt is removed. Caution: Do Not Overwet.
  6. When finished cleaning, remove and rinse tool(s) in clean, running water.
  7. It is recommended that you suction clean water from the tap to rinse out the hose.
  8. Before wrapping the hose onto the tool rack, lift the end of the hose and stretch out to ensure all water is cleared from the hose.
  9. Wrap flex hose around tool rack.
  10. Empty the 2-in-1 water tank and rinse out, following instructions on page 11.
  11. If the ReadyTools dial becomes difficult to turn, the diverter assembly that holds the dial may need to be cleaned. To clean, first, remove the nozzle and locate the screw that holds the diverter assembly in place. With a Phillips screwdriver, remove the screw and set it aside.
  12.  Remove diverter assembly; hold under running water making sure water flows through and around the dial. Turn the dial about
  13.  times clockwise and 10 more times counterclockwise. This should free up any debris.
  14. Wipe diverter assembly with a soft cloth and replace back on the machine. Replace nozzle.
  15.  Return ReadyTools dial to FLOOR CLEANING setting.

Hard Floor Cleaning

Your deep cleaner may have included a hard floor tool and Hard Floor Solutions Formula. The hard floor tool provides effective cleaning for linoleum, vinyl, and tile floors.
Attaching the hard floor accessory

Caution: Do not use on unsealed hardwood floors.

  1. Thoroughly vacuum or sweep the floor to pick up any debris. NOTE: Prior to filling with formula and water be sure all carpet cleaning formula is thoroughly rinsed from the tank.
  2. Fill BISSELL 2X Hard Floor Solutions Formula to the indicated fill line in the built-in measuring cup and pour into the mouth of the bladder.
  3. Fill the bladder with clean hot tap water and set it aside.
  4. Attach the hard floor tool to the bottom of the machine by hooking it into the nozzle and swinging it down until it clicks into place.
  5. Be sure the ReadyTools dial is set to FLOOR CLEANING.
  6. Plug into an outlet and turn the power on.
  7. Plan your cleaning route to leave an exit path. Be sure to allow adequate time for floors to dry.
  8. While pressing the spray trigger, make one slow forward wet pass and another back. Caution: Do Not Overwet.
  9. Repeat the motion without pressing the trigger using the hard floor tool to squeegee and suction up the dirty water.
  10. When finished, remove the hard floor tool, rinse and let dry before storing. Refer to the Maintenance section on page 14 for machine clean-up and storage instructions.

WARNING: To reduce the risk of fire and electric shock- when cleaning a hard floor, the BISSELL hard floor tool 203-5641 must be used and it must only be  used with BISSELL Hard Floor Solutions or BISSELL 2X Hard Floor Solutions cleaning fluid intended for use with this appliance.

Maintenance and care

Machine care

For best results, a few simple steps can assure your machine is well maintained after cleaning is complete.

  1. Turn power switch off. Unplug the machine and wrap the power cord.
  2. After emptying the 2-in-1 water tank, rinse it with running hot tap water, taking care to clean underneath and around the heavy duty bladder. Clean out red lint screen. The removable nozzle may be rinsed if necessary.
  3. Replace the 2-in-1 water tank on the machine.
  4. Any loose hair or debris can be pulled from the brush roll and thrown away.
  5. To clean attachments, remove them from the hose and rinse in clean, running water. Dry before storing. Clean the hose by suctioning clean water from the tap. Before  wrapping back on machine, lift the end of hose and stretch out to ensure all water is cleared from hose. Refer to page 12.
  6. Wipe the machine’s exterior with a soft cloth.
  7. After carpet is dry, vacuum again to remove hair and fuzz.

Machine storage

Put the unit away in a closet or basement for the next use. Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is danger of freezing. Freezing will damage internal components and void the warranty.

WARNING: To reduce the risk of fire, electric shock or injury, unplug from the outlet before servicing.


Slots and pump belt

Heat indicator light does not illuminate:

Possible Causes:

  1. The heater switch is not turned on.
  2. The machine power switch is not turned on.


  1. Turn on the heater switch located on side of unit.
  2. Both switches must be on to activate the heat indicator light.

Reduced spray OR no spray:

Possible causes:

  1. Bladder may be empty.
  2. 2-in-1 tank may not be seated properly.
  3. Pump may have lost prime.
  4. The pump belt may be broken.


  1. Turn power switch off; Refill bladder with clean hot tap water and formula.
  2. Turn power switch off; remove tank and reseat tanks.
  3. Turn power switch off; after 1 minute turn on and depress spray release trigger.
  4. Turn power switch off and unplug from the outlet. To check if a pump belt has broken, you will need a flat head screwdriver.
    A. Insert the flat end into the slot of the belt access door to release. Examine the belt for breakage. You should be able to see the pump belt looped around the  motor shaft.  If it is broken or missing, please refer to Replacement Parts on page 18. A replacement belt may be ordered at www.bissell.com or by calling  BISSELL Consumer Services at 800-237-7691. Complete installation instructions will accompany the replacement belt.
    B. When replacing belt access door be sure to line up slots of belt access door with slots in machine, slide door into place and snap shut.

DirtLifter PowerBrush does not turn:

Possible cause:

1. The brush belt or pump belt is off or broken.


1. Refer to Remedy 4 on page 15 to check if brush belt or pump belt is broken.

Cleaner not picking up solution:

Possible causes:

  1. ReadyTools dial may be on the wrong setting for the cleaning job.
  2. Poor tool position. (Hand held attachments only).
  3. Removable nozzle may not be properly attached.
  4. 2-in-1 tank lid is not properly installed.
  5. 2-in-1 tank is not properly seated.
  6.  2-in-1 tank has picked up maximum dirty water.
  7. The lint screen may be clogged.


  1. Set ReadyTools dial to either floor cleaning or tools.
  2. Adjust angle; apply more downward pressure.
  3. Make sure nozzle is on correctly by slightly raising front of machine to line up slots on the base of the machine with the hooks on nozzle. Attach at base first  and then click nozzle into place. Refer to image 5 on page 11.
  4.  Re-install lid; refer to the images on page 9.
  5. 2-in-1 tank must be firmly seated to function; remove and reseat 2-in-1 tank.
  6. Empty 2-in-1 tank and refill, refer to the Operation section.
  7. Clean out lint screen. Refer to page 11.

Other maintenance or service not included in the manual should be performed by an authorized service representative.

Thank you for selecting a BISSELL product.

Please do not return this product to the store

For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.

BISSELL Consumer Services

For information about repairs or replacement parts, or questions about your warranty, call:

BISSELL Consumer Services
Monday – Friday 8 a.m. — 10 p.m. EST
Saturday 9 a.m. — 8 p.m. EST

or write:

PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services

Or visit the BISSELL website – www.bissell.com Or www.2Xbissell.com

When contacting BISSELL, have model number of unit available.

Please record your model number: ___________________
Please record your Purchase Date: ___________________

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See Warranty on page 20 for details.
Please register your new BISSELL product at

Replacement parts

Item              Part No.               Part Name
1               203-0104                Tank Assembly Complete
2               203-0102                Tank Base
3               203-0124                 Removable nozzle
4               215-0628                 Replacement Pump Belt (with instructions)
5               015-0621                 Replacement Brush Belt (with instructions)
6                203-0105                 Lint Screen

Numbered diagram of replacement parts

Additional accessories

These items are available for purchase as accessories for your BISSELL ProHeat: To purchase call 1-800-237-7691 or visit www.bissell.com.
Item                  Part No.                  Part Name
1                       203-5641                  Hard floor Tool with trial size of Hard floor Solutions™ formula
2                       203-6651                  3″ Tough Stain Tool
3                      203-6653                   4″ Upholstery Tool
4                       203-6654                  6″ Stair Tool
5                      203-6652                   Powered TurboBrush Hand Tool
6                     203-0116                   Spraying, 2-in-1 Crevice tool w/ Brush
7                     203-6655                   Spraying Crevice Tool
8                     210-3040                     mesh Tool Storage Bag
9                       62E5                         2X fiber Cleansing formula with Scotchgard™ Protection 24 oz.
10                      99K5                       2X Pet Stain and odor Removal formula with Scotchgard™ Proection 24 oz.
11                      89Q5                     2X multi-Allergen Removal formula with Scotchgard™ Protection 24 oz..
12                      83P3                      2X natural orange Extract formula with Scotchgard™ Protection 24 oz.
13                     34B5                       2X Lavendar Essence formula with Scotchgard™ Protection 24 oz.
14                     78H6                      2X Professional Deep Cleaning formula with Scotchgard™ 24 oz.
15                    56L9                       2X Hard floor Solutions formula 16 oz.
16                   4001                         Tough Stain Precleaner 22 oz.

Numbered diagram of accessories

Earn Rewards Points!

To qualify you for discounts, rebates, and other BISSELL perks. Visit www.bissell.com/rewards to learn more.


This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding  this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.

Limited One Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL Homecare, Inc. will repair or replace (with new or  remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for one year any defective or malfunctioning part. See information below on “If your BISSELL product should require service”.

This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance  components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or  any other use not in accordance with  the User’s Guide is not covered.

If your BISSELL product should require service:

Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts,  or if you have questions about your warranty, contact BISSELL Consumer Services.

Website or E-mail:

www.bissell.com Use the “Customer Services” tab.
Or visit: www.2xbissell.com

Or Call:

BISSELL Consumer Services
Monday – Friday 8 a.m. – 10 p.m. ET
Saturday 9 a.m. – 8 p.m. ET

Or write:

BISSELL Homecare Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services


Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Bissell logo

©2009 BISSELL Homecare, Inc

Grand Rapids, michigan

All rights reserved. Printed in China

Part number 120-4131

Rev 9/09

Visit our website at: www.bissell.com

Scotchgard is a trademark of 3m

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