Merkury Smart WiFi Camera Manual

MERKURY Smart Wi-fi Camera

Thank you for purchasing your MERCURY smart home product.
Get started using your new devices by downloading Geeni, one convenient app that manages everything straight from your phone or tablet. Easily connect to your home Wi-Fi, and control multiple devices from the touch of your fingertips.

START GUIDE

What’s in the Box

Get Ready


Know your Wi-Fi network and password	Make sure your mobile device is running iOS® 9 or higher or Android™ 5.0 or higher

Make sure you’re connecting to a 2.4GHz Wi-Fi network. (Geeni can’t connect to 5GHz networks)	a microSD card can be used to save recorded footage but is not required

STEP 1

Download the Geeni App from App Store or Google Play.

https://apps.apple.com/us/app/geeni/id1177386276
https://play.google.com/store/apps/details?id=com.merkuryinnovations.geeni

Enter your mobile phone number or email address
Enter the verification code and create a password.
Log in to the App.

STEP 2

Plug-In
Plug the camera into a power source using the included USB cable. The indicator will remain solid red when starting up but will begin to blink red when connected. If it does not blink, please reset.
*see reset instructions on p. 4

STEP 3

Add device:
Easy Mode

In the Geeni app, on the top corner of the Devices screen, click Choose “Wi-Fi Camera”.
Make sure the light on the camera is blinking red, indicating the device is ready to connect, then press Next Step.
Enter your Wi-Fi network and password.
The Geeni app will attempt to connect.
This may take a few moments. When the blinking light turns solid blue, the connection was successful!
NOTE: Geeni can’t connect to 5GHz networks.
*If the connection fails, try to connect using QR Mode.

Add device:
QR Code Mode

Be sure to reset the camera by pressing the reset button for 3-4 seconds.
In the Geeni app, on the top corner of the Devices screen, click + Choose “Wi-Fi Camera” Choose “QR Code” in the top corner.
Click Next and enter your Wi-Fi details.
Scan the QR code with the camera. When you hear the camera beep, select ‘I heard the beep’ and it will add your camera.
The indicator light will turn solid blue when the device was connected successfully!
NOTE: Geeni can’t connect to 5GHz networks.

*How do I reset the device and what does the blinking light mean?
Reset the camera by pressing the reset button for 3-4 seconds.

SETTINGS

Access Camera Settings:
From your main device list, click on the camera you want to edit, then press the “ ••• “ button on the top right for advanced settings.
Device Name:
Press to rename your device to something like “Bedroom” or “Kids’ Room”.
Device Sharing:
let friends, spouses, roommates, or family keep an eye on what your cameras see. Whether it’s a baby’s crib or the family dog, you can decide who gets to check-in, access the camera, and set notifications.
Remove Device:
Delete the camera from your account. Until it’s deleted, it will always be linked to your account.
Indicator Light:
By default, the camera lights up to show it’s on. Switch “Indicator Light” off to hide the light.
Flip:
If you mount your camera upside down, toggling the “Flip” function will rotate the image so that it’s right side up.
Time Watermark:
Turn the time watermark on to always see a timestamp of when the video is taking place.
Motion Detection:
When turned on, you’ll receive notifications to your phone whenever the camera senses motion.
Press to turn Motion Detection off or set how sensitive you want it to be.
Format SD Card:
Press to erase your Micro SD Card.

Frequently Asked Questions

Can I share with family and friends?
Yes! You can share access to all Merkury devices— cameras, plugs, bulbs, doorbells, etc.— with family & friends. In the Geeni app, press the “Profile” button and click on “Device Sharing” to give or revoke sharing permissions. In order to share, the other user should have already downloaded the Geeni app and registered an account.
Recording and Micro SD Card Usage:
Without a Micro SD card (optional, sold separately), the smart Wi-Fi camera can show live camera video, save screenshots or videos of the camera stream to your phone for later, and record still snapshots of motion alerts when notifications are turned on. Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and playback video to your phone until the card is full (up to 128GB supported). Video is encrypted and only viewable through the Geeni app on your phone, so do not try removing the MicroSD card to view the video.
How Much Video Can the Camera Record?
Depending on video quality, the camera will use around 1GB of storage per day, so a 32GB card can provide weeks of continuous video. As the card fills up, the oldest footage will automatically be replaced by a new video, so you don’t have to ever worry about running out of storage space.
How Many Devices Can I Control?
The Geeni app can control an unlimited amount of devices in an unlimited amount of locations. Your router may have a limit of how many devices can be connected to one router.
My Merkury device has a funny name. How do I rename it?
From your main device list, click on one of the devices you want to rename, press the “•••” button on the top right for advanced settings, and click Modify Device Name (or Modify Group Name, if applicable). You’ll then be able to choose a more familiar name.
What’s the Wireless Range?
The range of your home Wi-Fi is heavily dependent on your home router and the conditions of the room. Check with your router specifications for exact range data.
If my Wi-Fi/Internet goes down, will Geeni still work?
Merkury products need to be connected to Wi-Fi in order to use them remotely

Troubleshooting

Cannot connect to your Wi-Fi network.
Make sure you entered the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again.

Reset the device

The camera can be reset by holding down the reset button for 3-4 seconds.

System Requirements

Mobile device running iOS® 9 or higher or Android™ 5.0 or higher
Existing Wi-Fi Network

Technical Specifications

Camera: up to 1080p (1920 x 1080) at 25 frames/sec.
H.264 encoding
Field of View: 115° diagonal
Audio: Internal Speaker and Microphone
Storage: supports up to 128gb MicroSD card (not included)
Wi-Fi is not compatible with 5GHz Wi-Fi networks.

VOICE CONTROL GUIDE

Thank you for purchasing your MERCURY smart home product. Make sure your devices are already set up using the Geeni app, then follow these steps.
Your video device is able to stream video to these leading smart assistants.

Name and Control Each Device by Voice

To control your MERCURY smart home products, just say “OK Google,“ or “Hey Google,“ and ask.
Make sure your devices are already set up using the Geeni app.

Things you can say*: Stream to:

Google Home Hub, Google Assistant Smart Displays, Google Nest Hub, and any Google Chromecast-enabled TV, screen, or PC

*Some commands require compatible devices.

Open the Google Home app and go to Home Control in the menu.
Tap the “+“ button.
Choose “Geeni“ from the list of Home Control partners.
Authorize your account with Google Assistant using the username and password from your Geeni app.

Now your Google Home app and MERCURY devices are linked!
You’re now able to say “Hey Google“ and control your MERCURY devices.

At any time, go into the “Home Control“ section of the Google Home app to set nicknames and rooms for your devices. You can rename your devices in the Geeni app, and Google Assistant will refer to them by the same name.
So if you rename a camera to ‘Living Room Camera’ or ‘Baby’s Room,“ then Google Assistant will use that same name later on. You can always give it a nickname using the Google Home app as well.
Google Assistant will be able to control devices by room.

To control your MERKURY Smart Wi-fi Camera home products, just ask Alexa.
Make sure your devices are already set up using the Geeni app.

Things you can say*: Stream to:

To control your MERCURY smart home products, just ask Alexa.
Make sure your devices are already set up using the Geeni app.

*Some commands require compatible devices.

Open the Alexa app and go to Skills in the menu.
Search for Geeni then tap Enable.
Authorize your account with Smart Home Skills using the username and password from your Geeni app.
Choose “Discover Devices.“ After a few seconds, your MERKURY Smart Wi-fi Camera devices will be displayed under Smart Home in the Alexa app.

You can rename your devices in the Geeni app, and Alexa will refer to them by the same name.
So if you rename a smart bulb to “Living Room“ or a nickname like a smart camera to “Living Room Camera” or “Baby’s Room,”

Alternatively, you can create an Alexa group, like “Bedroom“ or “Downstairs,“ and add the device to the group.
Alexa will recognize the group name in the Alexa app, or the device name in the Geeni app.
More information is available at: http://tinyurl.com/alexa-smart-home-groups

FCC Notice:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modiﬁcations to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The device has been evaluated to meet general RF exposure requirements. The device can be used in portable exposure conditions without restriction.

Support:
If you encounter any issues, please contact us at support.mygeeni.com for help.
(888) 232-3143 Toll-free
To explore our full selection of products, visit us at: www.mygeeni.com
© 2020 Merkury Innovations • 45 Broadway 3rd FL, New York NY 10006.
The illustrated product and specifications may differ slightly from those supplied. Geeni is a trademark of Merkury Innovations LLC. iPhone, Apple, and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Google Play, and related marks and logos are trademarks of Google LLC. iOS is a registered trademark of Cisco in the U.S. and other countries and is used under license.
Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. All other trademarks and trade names are those of their respective owners.

FAQs

Will this connect to blue iris?

Blue Iris is now functional for this for live view.

Will i be able to see live footage while i’m out of the house, not connected to wifi? will have 4g access to internet?

Yes, once you successfully set up your WiFi camera, you will be able to view your footage or live-viewing from anywhere in the world.

Does this work with the current Amcrest mobile App via Phone?

Yes, please copy and paste this link into a browser for an instruction set on adding in the camera. – https://support.amcrest.com/hc/en-us/articles/360037458872-Using-Amcrest-Smart-Home-Products-with-Amcrest-View-Pro.

Is there an http api available like on your other camera models?

No, the camera is fully managed via the Amcrest Smart Home App. The App allows for full feature management.

Does this nanny cam have a battery or must it always be connected to a power source to operate?

This camera does require a 5 Volt Power Adapter that is included. Data is sent via WiFi.

what is the megapixals of this camera?

A camera with 1080p resolution has a little over 2 mega pixels

Can you watch 2 live playing cameras at the same time?

Yes! You can actually watch up to 4 videos simultaneously.

Can you move the camera From your phone?

Be careful when you’re purchasing this camera you need a certain Wi-Fi band or something like that I purchased it and it did not work I do have their other cameras and yes you can use all functions from your phone

How do I get rid of the static / crackling sound on the app?

Please put it in baby monitor mode.

Will this camera record, with an SD card, continuously, say, for an hour, without any user intervention?

Yes, it records….

How bright are the IR lights? Will night vision work without it if it’s turned off?

Yes, you can turn on and off the camera’s IR Lights within the Amcrest Smart Home App.

Does this work on a 5G network? Some people have said yes but, some people said no!?

ASH 21 model is not dual-band and will NOT connect to a 5 GHz band network.

Can this connect to blue iris using wifi? i can get it working and connected to blue iris using an ethernet cord but not with wi-fi????

My camera is connected with WiFi. Only trouble I have is the distance from the router- causes poor connectivity at times. It’s in the garage which is about 60-75’ through 4 rooms away. If I’m near it with my cell phone, it connects right away.

Is there an app for windows 10?

I don’t know of an app for a computer, BUT I would suggest looking up the IP address on your router and login directly. The other option would be to use Blue Iris software. I use Blue Iris with my other cameras (some of which are Amcrest) and it works great. There is a demo version available for a trial period. I believe the software is around $60

Can i use a power bank that will have 5v power and up to 3.1 amp to power ash21?

Yes, as long as you keep a steady 5 Volts to the camera a power bank or UPS Block will work just fine.

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Can’t connect?
Need help?
WE CAN HELP

DO NOT RETURN THIS PRODUCT TO THE STORE
support.mygeeni.com
(888)232-3143 Toll-free
or tap ‘support‘ for help in the Geeni app.
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MERKURY Smart Wi-fi Camera User Guide