Samsung Smart TV BN68 Manual

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Troubleshooting/Maintenance

For more information, refer to “Troubleshooting” or “FAQ” in the e-Manual.

Menu > Settings > Support > Open e-Manual > Troubleshooting or FAQ

If none of the troubleshooting tips apply, please visit “www. samsung.com” and click Support or contact the Samsung service centre.

This OLED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV’s menu ( > Menu > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

Make sure that the power cable is securely plugged in to the TV and the wall outlet.
Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.

The remote control does not work.

Check if the remote control sensor at the bottom of the TV blinks when you press the button on the remote control.
- When the remote’s battery is discharged, charge the battery using the USB charging port (C-type), or turn over the remote to expose the solar cell to light.
Try pointing the remote directly at the TV from 1.5-1.8 m away.
If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV. To pair a Samsung Smart Remote, press the and buttons together for 3 seconds.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Menu > Settings All Settings > General & Privacy > Power and Energy Saving > Brightness Optimisation.