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Troubleshooting
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
If you cannot see a picture on your TV
- Make sure your TV and the device you want to watch (cable box, Blu-ray player, game console, etc.) are turned on and plugged into a working wall outlet.
- Make sure your power cable is connected.
If you cannot connect to your wireless home network during guided setup
- Make sure the correct wireless network name is selected.
- Make sure the wireless network password is correctly entered (the password is case sensitive).
- Improve wireless signal by rotating the router slightly (even a few inches can help).
If you cannot hear the sound
- Make sure the TV volume is turned up and not on mute.
- Try only the TV speakers by disconnecting any connection to audio devices (like headphones or audio-video receivers).
If the TV remote control isn’t working
- Remove any obstruction and point the remote at the TV’s IR receiver (see Get to know your TV).
- Try a fresh set of batteries.
- If the status light on the front of your TV
flashes once each time you press a remote button, the problem is not with the remote. Unplug the TV and plug it back in.
Need more help?
www.TCLUSA.com/support
(US) 877-300-8837 (AK, HI, PR) 877-800-1269
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