Bissell Pet Hair Eraser Turbo Plus 2281/2461 Manual

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Troubleshooting

WARNING: To reduce the risk of electric shock, turn Power Switch OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks.

Problem	Possible causes	Remedies
Brush Roll doesn’t rotate	Brush Roll switch is turned OFF.	Make sure Brush Roll switch is ON.
	Vacuum is locked in upright position.	Recline vacuum and switch ON the Brush Roll.
	Vacuuming on Premium Soft Carpet.	Adjust Suction Control to reduce suction on softer carpets.
	Brush Roll has lodged debris or other entanglements, keeping the brush from rotating.	Unplug to reset brush motor, checking for and removing debris before turning ON.
Vacuum won’t pick up dirt	Filters are dirty.	Remove and rinse Pre-Motor Filters. Allow enough time for them to dry properly before reinserting. Remove and dust off Post-Motor Filter.
	There is a clog in the vacuum.	Remove bottom cover and check for any buildup of debris. Remove debris and debris buildup before reinstalling bottom cover.
	Dirt Tank is not seated correctly.	Press the Tank Release to release the Dirt Tank and reseat properly.
	There is a crack or hole in the Main Hose.	If there is a crack or hole, order a new Main Hose from the BISSELL website.
	Main Hose is not connected.	Locate the hose and reconnect by pushing the hose connection.
	There is a clog in the hose.	Disconnect Lower Hose and check for clogs as well. Use a broom handle to push any debris out.
	Hair wrapped around Brush Roll.	Run vacuum back and forth on clean carpet several times to release wrapped hair.
Dirt is escaping from the vacuum	Dirt Tank is full.	Empty the Dirt Tank.
Dirt is escaping from the vacuum	Filters are missing or dirty.	Check to see if all of the Pre-Motor and Post-Motor Filters are in place and clean.
Hose won’t pick up dirt	Suction is set too low.	Adjust using the Suction Control Feature.
Vacuum is hard to push or pull	Suction is set too high.	Adjust using the Suction Control Feature.
High-pitched noise	There is a clog in the vacuum.	Check inside of Main Hose and Lower Hose for clogs by disconnecting from vacuums.

Warranty

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care by E-mail or telephone as described below.
It may be necessary to obtain some of your personal information, such as a mailing address, to fulfill terms of this warranty. Any personal data will be handled pursuant to BISSELL’s Privacy Policy, which can be found online at www.BISSELL.com/privacy-policy.

Limited Three-Year Warranty

Subject to the *Exceptions and Exclusions from the Terms of the Limited Warranty, upon receipt of the product BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for three years, any defective or malfunctioning part.
See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental, service. This warranty does not apply to fans or routine maintenance components such as filters, belts or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the user guide is not covered. This warranty will only be valid if the product is used in the same country in which it was sold.

BISSELL is not liable for incidental or consequential damages of any nature associated with the use of this product. BISSELL’s liability will not exceed the purchase price of the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
*Exceptions and Exclusions from the Terms of the Limited Warranty
This warranty is exclusive and in lieu of any other warranties, either oral or written. Any implied warranties, which may arise by operation of law, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the three-year duration from the date of purchase as described above.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim.

Service

Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.

If your BISSELL® product should require service:

Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care.