Advanced features
Enable Tile
Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for help.
- Connect the headset to your mobile device
- Launch Plantronics Hub app and ensure that your firmware is up-to-date
- From Plantronics Hub main menu, choose Apps > Tile > Enable
- Launch the Tile app and follow the instructions to connect your headset
Voice alerts list
Following is a list of common voice alerts, you can use Plantronics Hub to customize the alerts.
Download Plantronics Hub at plantronics.com/software
- “Answering call”
- “Battery low”
- “Redialing last outgoing call”
- “Incoming call”
- “Mute on/off/muted”
- “No phone is connected”
- “Pairing”
- “Pairing incomplete, restart headset”
- “Pairing successful”
- “Power on/off”
- “Phone X connected/disconnected”
- “Recharge headset”
- “Smart sensors on/off”
- “Talk time X hours”
- “Volume maximum/minimum”
Adjust voice alert volume
Toggle the volume button when the headset is powered on and idle (not on a call or streaming music) to adjust the volume of the headset’s voice alerts.
Firmware Update
Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to:
- Change voice alert/command languages
- Improve performance
- Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at plantronics.com/software With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available. With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device.
Tips - If you are performing an update using Plantronics Hub from your phone:
- Remove your headset from your ear. Do not use your headset or smartphone until the update is complete.
- Disconnect your headset from other devices such as phones, tablets and computers.
- Do not start a second update from a second phone.
- Do not play music on your phone during the update.
- Do not answer or place a call during the update.
NOTE : If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do Not Disturb feature in your phone’s setting while you update. - If you are performing an update using Plantronics Hub for [Windows] from your computer using your wireless Bluetooth adapter:
- Remove your headset from your ear. Do not use your headset or computer until the update is complete.
- Disconnect your headset from other devices such as phones, tablets and computers.
- Do not start a second update from another device such as a phone or another computer.
- Disconnect other Bluetooth headsets from your computer.
- Do not answer or place a call during the update.
Headset recovery
If you receive an over the air update failure message, or experience an update failure, take the following steps:
- Connect your headset to your computer.
- Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/product/plantronics-hub-desktop
- Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery.
