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Troubleshooting
Q. Callers can’t hear me.
Solutions:
- Ensure headset is paired and connected to your phone.
- Reposition headset on your ear as the sensors may not detecting it is on.
- Reset your sensors (following above instructions) as they may need recalibrating.
- Disable your sensors as they may be incompatible with your specific ear shape.
- Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.
Q. I can’t hear callers or music.
Solutions:
- Ensure headset is paired and connected to your phone.
- Reposition headset on your ear as the sensors may not detecting it is on.
- Reset your sensors (following above instructions) as they may need recalibrating.
- Disable your sensors as they may be incompatible with your specific ear shape.
Q. My headset will not report 7 hours of talk time after it is fully charged
Solutions:
- Ensure headset is paired and connected to your phone.
- Disable HD Voice (Wideband Audio) which uses more power.
- Completely discharge your headset’s battery then give it a full charge.
- Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.
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